SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261015-4025 | Oct 15 | Airtel | Success Rate | 95.0% | 93.2% | 120 | QUEUED | CLOSED |
| SLB-20261015-4024 | Oct 15 | MTN | Success Rate | 95.0% | 94.0% | 110 | QUEUED | CLOSED |
| SLB-20261015-4023 | Oct 15 | Telcos Direct | Success Rate | 95.0% | 93.8% | 114 | QUEUED | CLOSED |
| SLB-20261015-4022 | Oct 15 | Cordis Telcom | Success Rate | 95.0% | 94.0% | 107 | QUEUED | CLOSED |
| SLB-20261015-4021 | Oct 15 | NexBridge | Success Rate | 95.0% | 92.9% | 133 | QUEUED | CLOSED |
| SLB-20261015-4020 | Oct 15 | Primus VAS | Success Rate | 95.0% | 94.2% | 108 | QUEUED | CLOSED |
| SLB-20261015-4019 | Oct 15 | 9Mobile | Success Rate | 95.0% | 94.0% | 110 | QUEUED | CLOSED |
| SLB-20261015-4018 | Oct 15 | Glo | Success Rate | 95.0% | 93.8% | 120 | QUEUED | CLOSED |
| SLB-20261015-4017 | Oct 15 | Airtel | Success Rate | 95.0% | 93.2% | 121 | QUEUED | CLOSED |
| SLB-20261015-4016 | Oct 15 | MTN | Success Rate | 95.0% | 94.0% | 111 | QUEUED | CLOSED |
| SLB-20261015-4015 | Oct 15 | Telcos Direct | Success Rate | 95.0% | 93.5% | 119 | QUEUED | CLOSED |
| SLB-20261015-4014 | Oct 15 | Cordis Telcom | Success Rate | 95.0% | 93.7% | 112 | QUEUED | CLOSED |
| SLB-20261015-4013 | Oct 15 | NexBridge | Success Rate | 95.0% | 93.2% | 127 | QUEUED | CLOSED |
| SLB-20261015-4012 | Oct 15 | Primus VAS | Success Rate | 95.0% | 94.3% | 105 | QUEUED | CLOSED |
| SLB-20261015-4011 | Oct 15 | 9Mobile | Success Rate | 95.0% | 94.1% | 107 | QUEUED | CLOSED |
| SLB-20261015-4010 | Oct 15 | Glo | Success Rate | 95.0% | 93.7% | 122 | QUEUED | CLOSED |
| SLB-20261015-4009 | Oct 15 | Airtel | Success Rate | 95.0% | 93.0% | 124 | QUEUED | CLOSED |
| SLB-20261015-4008 | Oct 15 | MTN | Success Rate | 95.0% | 94.0% | 110 | QUEUED | CLOSED |
| SLB-20261015-4007 | Oct 15 | Telcos Direct | Success Rate | 95.0% | 93.7% | 117 | QUEUED | CLOSED |
| SLB-20261015-4006 | Oct 15 | Cordis Telcom | Success Rate | 95.0% | 93.4% | 117 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-17 | 15:39:30 | VAS-1792247968-FBACA94CA3B3 | AGGREGATOR | TXN_COMPLETION | 1786.96ms | 400.00ms | Opay | NexBridge | 9Mobile |
| 2026-10-17 | 15:39:23 | VAS-1792247963-812A406AE0DB | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | FirstBank | Telcos Direct | Airtel |
| 2026-10-17 | 15:39:14 | VAS-1792247953-C6711C432FB9 | AGGREGATOR | TXN_COMPLETION | 811.17ms | 400.00ms | GTBank | NexBridge | MTN |
| 2026-10-17 | 15:39:14 | VAS-1792247953-C6711C432FB9 | MERCHANT | TXN_COMPLETION | 32.00s | 5.00s | GTBank | NexBridge | MTN |
| 2026-10-17 | 15:38:59 | VAS-1792247938-3AF53DBCB3AF | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | FirstBank | Cordis Telcom | MTN |
| 2026-10-17 | 15:38:36 | VAS-1792247914-756559E3EFF8 | TELCO | TXN_COMPLETION | 2330.80ms | 500.00ms | Palmpay | NexBridge | Airtel |
| 2026-10-17 | 15:38:31 | VAS-1792247909-840F0BD6BFA5 | AGGREGATOR | TXN_COMPLETION | 1650.22ms | 400.00ms | Access Bank | Primus VAS | MTN |
| 2026-10-17 | 15:38:31 | VAS-1792247909-840F0BD6BFA5 | MERCHANT | TXN_COMPLETION | 13.00s | 5.00s | Access Bank | Primus VAS | MTN |
| 2026-10-17 | 15:38:20 | VAS-1792247899-BC3D991D02B2 | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | MoMo PSB | Cordis Telcom | Airtel |
| 2026-10-17 | 15:38:16 | VAS-1792247894-D062B36FB321 | AGGREGATOR | TXN_COMPLETION | 1393.32ms | 400.00ms | MoMo PSB | Primus VAS | Glo |
| 2026-10-17 | 15:38:16 | VAS-1792247894-D062B36FB321 | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | MoMo PSB | Primus VAS | Glo |
| 2026-10-17 | 15:37:56 | VAS-1792247874-2A5F96D476E1 | AGGREGATOR | TXN_COMPLETION | 1161.90ms | 400.00ms | Kuda MFB | Primus VAS | Airtel |
| 2026-10-17 | 15:37:51 | VAS-1792247870-E8C4EF90D20C | TELCO | TXN_COMPLETION | 856.00ms | 500.00ms | Union Bank | Primus VAS | MTN |
| 2026-10-17 | 15:37:30 | VAS-1792247850-B7292DAEB2DD | MERCHANT | TXN_COMPLETION | 23.00s | 5.00s | Union Bank | NexBridge | 9Mobile |
| 2026-10-17 | 15:37:25 | VAS-1792247845-44E15BA7BF86 | MERCHANT | TXN_COMPLETION | 34.00s | 5.00s | Kuda MFB | Cordis Telcom | Airtel |
| 2026-10-17 | 15:37:21 | VAS-1792247840-3300649F3F47 | MERCHANT | TXN_COMPLETION | 23.00s | 5.00s | Union Bank | Primus VAS | MTN |
| 2026-10-17 | 15:37:17 | VAS-1792247836-20DE2E5496B0 | TELCO | TXN_COMPLETION | 1327.80ms | 500.00ms | Union Bank | Primus VAS | Airtel |
| 2026-10-17 | 15:37:17 | VAS-1792247836-20DE2E5496B0 | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | Union Bank | Primus VAS | Airtel |
| 2026-10-17 | 15:37:06 | VAS-1792247825-30CE90B156F0 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Stanbic IBTC | NexBridge | Airtel |
| 2026-10-17 | 15:36:58 | VAS-1792074132-1A81BB4F3DD1 | MERCHANT | TXN_COMPLETION | 173698.00s | 5.00s | MoMo PSB | Cordis Telcom | Glo |