SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261015-4025 | Oct 15 | Airtel | Success Rate | 95.0% | 93.2% | 120 | QUEUED | CLOSED |
| SLB-20261015-4024 | Oct 15 | MTN | Success Rate | 95.0% | 94.0% | 110 | QUEUED | CLOSED |
| SLB-20261015-4023 | Oct 15 | Telcos Direct | Success Rate | 95.0% | 93.8% | 114 | QUEUED | CLOSED |
| SLB-20261015-4022 | Oct 15 | Cordis Telcom | Success Rate | 95.0% | 94.0% | 107 | QUEUED | CLOSED |
| SLB-20261015-4021 | Oct 15 | NexBridge | Success Rate | 95.0% | 92.9% | 133 | QUEUED | CLOSED |
| SLB-20261015-4020 | Oct 15 | Primus VAS | Success Rate | 95.0% | 94.2% | 108 | QUEUED | CLOSED |
| SLB-20261015-4019 | Oct 15 | 9Mobile | Success Rate | 95.0% | 94.0% | 110 | QUEUED | CLOSED |
| SLB-20261015-4018 | Oct 15 | Glo | Success Rate | 95.0% | 93.8% | 120 | QUEUED | CLOSED |
| SLB-20261015-4017 | Oct 15 | Airtel | Success Rate | 95.0% | 93.2% | 121 | QUEUED | CLOSED |
| SLB-20261015-4016 | Oct 15 | MTN | Success Rate | 95.0% | 94.0% | 111 | QUEUED | CLOSED |
| SLB-20261015-4015 | Oct 15 | Telcos Direct | Success Rate | 95.0% | 93.5% | 119 | QUEUED | CLOSED |
| SLB-20261015-4014 | Oct 15 | Cordis Telcom | Success Rate | 95.0% | 93.7% | 112 | QUEUED | CLOSED |
| SLB-20261015-4013 | Oct 15 | NexBridge | Success Rate | 95.0% | 93.2% | 127 | QUEUED | CLOSED |
| SLB-20261015-4012 | Oct 15 | Primus VAS | Success Rate | 95.0% | 94.3% | 105 | QUEUED | CLOSED |
| SLB-20261015-4011 | Oct 15 | 9Mobile | Success Rate | 95.0% | 94.1% | 107 | QUEUED | CLOSED |
| SLB-20261015-4010 | Oct 15 | Glo | Success Rate | 95.0% | 93.7% | 122 | QUEUED | CLOSED |
| SLB-20261015-4009 | Oct 15 | Airtel | Success Rate | 95.0% | 93.0% | 124 | QUEUED | CLOSED |
| SLB-20261015-4008 | Oct 15 | MTN | Success Rate | 95.0% | 94.0% | 110 | QUEUED | CLOSED |
| SLB-20261015-4007 | Oct 15 | Telcos Direct | Success Rate | 95.0% | 93.7% | 117 | QUEUED | CLOSED |
| SLB-20261015-4006 | Oct 15 | Cordis Telcom | Success Rate | 95.0% | 93.4% | 117 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-17 | 15:31:37 | VAS-1792247496-AD917440751D | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | FirstBank | Telcos Direct | Airtel |
| 2026-10-17 | 15:31:23 | VAS-1792247481-53419BAF90EF | TELCO | TXN_COMPLETION | 1288.78ms | 500.00ms | Stanbic IBTC | NexBridge | Glo |
| 2026-10-17 | 15:31:17 | VAS-1792247476-E4700F5EC232 | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | Access Bank | Cordis Telcom | Glo |
| 2026-10-17 | 15:30:28 | VAS-1792247427-EDD00DF8EA19 | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | Opay | Primus VAS | 9Mobile |
| 2026-10-17 | 15:30:19 | VAS-1792247417-79727BA69BBD | AGGREGATOR | TXN_COMPLETION | 1530.55ms | 400.00ms | Union Bank | Primus VAS | Airtel |
| 2026-10-17 | 15:30:19 | VAS-1792247417-79727BA69BBD | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Union Bank | Primus VAS | Airtel |
| 2026-10-17 | 15:30:14 | VAS-1792247413-A473C67E8FE0 | AGGREGATOR | TXN_COMPLETION | 1053.05ms | 400.00ms | Opay | Primus VAS | 9Mobile |
| 2026-10-17 | 15:30:04 | VAS-1792247404-B3B275635638 | AGGREGATOR | TXN_COMPLETION | 464.89ms | 400.00ms | Union Bank | Primus VAS | Airtel |
| 2026-10-17 | 15:30:04 | VAS-1792247404-B3B275635638 | MERCHANT | TXN_COMPLETION | 24.00s | 5.00s | Union Bank | Primus VAS | Airtel |
| 2026-10-17 | 15:30:00 | VAS-1791439012-45E89CDFE06B | MERCHANT | TXN_COMPLETION | 808391.00s | 5.00s | MoMo PSB | NexBridge | 9Mobile |
| 2026-10-17 | 15:29:53 | VAS-1792247393-2AC2A3DD6892 | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | Stanbic IBTC | Cordis Telcom | 9Mobile |
| 2026-10-17 | 15:29:50 | VAS-1792247388-F6A6AEBF29E0 | AGGREGATOR | TXN_COMPLETION | 2158.07ms | 400.00ms | GTBank | NexBridge | Airtel |
| 2026-10-17 | 15:29:50 | VAS-1792247388-F6A6AEBF29E0 | MERCHANT | TXN_COMPLETION | 13.00s | 5.00s | GTBank | NexBridge | Airtel |
| 2026-10-17 | 15:29:39 | VAS-1792247378-9AA509675DAF | AGGREGATOR | TXN_COMPLETION | 1117.02ms | 400.00ms | Opay | Cordis Telcom | MTN |
| 2026-10-17 | 15:29:29 | VAS-1792247368-DBCFF1E073FF | MERCHANT | TXN_COMPLETION | 21.00s | 5.00s | Stanbic IBTC | Cordis Telcom | MTN |
| 2026-10-17 | 15:29:11 | VAS-1792247349-47EA435700A0 | TELCO | TXN_COMPLETION | 1673.07ms | 500.00ms | Union Bank | Telcos Direct | 9Mobile |
| 2026-10-17 | 15:29:11 | VAS-1792247349-47EA435700A0 | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | Union Bank | Telcos Direct | 9Mobile |
| 2026-10-17 | 15:29:06 | VAS-1792247344-B04CC8871096 | TELCO | TXN_COMPLETION | 1884.35ms | 500.00ms | FirstBank | Telcos Direct | 9Mobile |
| 2026-10-17 | 15:29:06 | VAS-1792247344-B04CC8871096 | MERCHANT | TXN_COMPLETION | 14.00s | 5.00s | FirstBank | Telcos Direct | 9Mobile |
| 2026-10-17 | 15:28:40 | VAS-1792247319-D3078ABF2FF4 | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | Union Bank | Cordis Telcom | 9Mobile |