SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261015-4025 | Oct 15 | Airtel | Success Rate | 95.0% | 93.2% | 120 | QUEUED | CLOSED |
| SLB-20261015-4024 | Oct 15 | MTN | Success Rate | 95.0% | 94.0% | 110 | QUEUED | CLOSED |
| SLB-20261015-4023 | Oct 15 | Telcos Direct | Success Rate | 95.0% | 93.8% | 114 | QUEUED | CLOSED |
| SLB-20261015-4022 | Oct 15 | Cordis Telcom | Success Rate | 95.0% | 94.0% | 107 | QUEUED | CLOSED |
| SLB-20261015-4021 | Oct 15 | NexBridge | Success Rate | 95.0% | 92.9% | 133 | QUEUED | CLOSED |
| SLB-20261015-4020 | Oct 15 | Primus VAS | Success Rate | 95.0% | 94.2% | 108 | QUEUED | CLOSED |
| SLB-20261015-4019 | Oct 15 | 9Mobile | Success Rate | 95.0% | 94.0% | 110 | QUEUED | CLOSED |
| SLB-20261015-4018 | Oct 15 | Glo | Success Rate | 95.0% | 93.8% | 120 | QUEUED | CLOSED |
| SLB-20261015-4017 | Oct 15 | Airtel | Success Rate | 95.0% | 93.2% | 121 | QUEUED | CLOSED |
| SLB-20261015-4016 | Oct 15 | MTN | Success Rate | 95.0% | 94.0% | 111 | QUEUED | CLOSED |
| SLB-20261015-4015 | Oct 15 | Telcos Direct | Success Rate | 95.0% | 93.5% | 119 | QUEUED | CLOSED |
| SLB-20261015-4014 | Oct 15 | Cordis Telcom | Success Rate | 95.0% | 93.7% | 112 | QUEUED | CLOSED |
| SLB-20261015-4013 | Oct 15 | NexBridge | Success Rate | 95.0% | 93.2% | 127 | QUEUED | CLOSED |
| SLB-20261015-4012 | Oct 15 | Primus VAS | Success Rate | 95.0% | 94.3% | 105 | QUEUED | CLOSED |
| SLB-20261015-4011 | Oct 15 | 9Mobile | Success Rate | 95.0% | 94.1% | 107 | QUEUED | CLOSED |
| SLB-20261015-4010 | Oct 15 | Glo | Success Rate | 95.0% | 93.7% | 122 | QUEUED | CLOSED |
| SLB-20261015-4009 | Oct 15 | Airtel | Success Rate | 95.0% | 93.0% | 124 | QUEUED | CLOSED |
| SLB-20261015-4008 | Oct 15 | MTN | Success Rate | 95.0% | 94.0% | 110 | QUEUED | CLOSED |
| SLB-20261015-4007 | Oct 15 | Telcos Direct | Success Rate | 95.0% | 93.7% | 117 | QUEUED | CLOSED |
| SLB-20261015-4006 | Oct 15 | Cordis Telcom | Success Rate | 95.0% | 93.4% | 117 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-17 | 15:15:23 | VAS-1792246523-7B27B38AA5AF | TELCO | TXN_COMPLETION | 1587.16ms | 500.00ms | Access Bank | Cordis Telcom | Glo |
| 2026-10-17 | 15:15:09 | VAS-1792246509-23B586FADF16 | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | Opay | Telcos Direct | 9Mobile |
| 2026-10-17 | 15:15:05 | VAS-1792246504-8FE307CA4B5B | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | Access Bank | Telcos Direct | Glo |
| 2026-10-17 | 15:15:01 | VAS-1792246499-B0449BBEA4D1 | AGGREGATOR | TXN_COMPLETION | 1823.71ms | 400.00ms | Stanbic IBTC | Primus VAS | 9Mobile |
| 2026-10-17 | 15:15:01 | VAS-1792246499-B0449BBEA4D1 | MERCHANT | TXN_COMPLETION | 28.00s | 5.00s | Stanbic IBTC | Primus VAS | 9Mobile |
| 2026-10-17 | 15:14:49 | VAS-1792246489-AFAEC5807FB2 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Union Bank | Cordis Telcom | Airtel |
| 2026-10-17 | 15:14:45 | VAS-1792246484-BCC5C0954C63 | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | FirstBank | Primus VAS | Airtel |
| 2026-10-17 | 15:14:25 | VAS-1792246465-5B4770100685 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Stanbic IBTC | NexBridge | Airtel |
| 2026-10-17 | 15:14:25 | VAS-1792246460-6F3F98981CA6 | AGGREGATOR | TXN_COMPLETION | 2256.99ms | 400.00ms | Union Bank | Primus VAS | 9Mobile |
| 2026-10-17 | 15:14:25 | VAS-1792246460-6F3F98981CA6 | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | Union Bank | Primus VAS | 9Mobile |
| 2026-10-17 | 15:14:16 | VAS-1792246455-B5A840CD67B2 | TELCO | TXN_COMPLETION | 1353.78ms | 500.00ms | Access Bank | Telcos Direct | MTN |
| 2026-10-17 | 15:14:16 | VAS-1792246455-B5A840CD67B2 | MERCHANT | TXN_COMPLETION | 19.00s | 5.00s | Access Bank | Telcos Direct | MTN |
| 2026-10-17 | 15:14:01 | VAS-1792246440-CA5BCD2FD695 | MERCHANT | TXN_COMPLETION | 35.00s | 5.00s | Kuda MFB | Primus VAS | 9Mobile |
| 2026-10-17 | 15:13:37 | VAS-1792246415-6EFC6B89988A | TELCO | TXN_COMPLETION | 1714.18ms | 500.00ms | FirstBank | Cordis Telcom | MTN |
| 2026-10-17 | 15:13:37 | VAS-1792246415-6EFC6B89988A | MERCHANT | TXN_COMPLETION | 29.00s | 5.00s | FirstBank | Cordis Telcom | MTN |
| 2026-10-17 | 15:13:33 | VAS-1792246410-5DABE802B6B8 | AGGREGATOR | TXN_COMPLETION | 1883.93ms | 400.00ms | MoMo PSB | Telcos Direct | MTN |
| 2026-10-17 | 15:13:17 | VAS-1792246396-36A26F51F466 | AGGREGATOR | TXN_COMPLETION | 1054.13ms | 400.00ms | Union Bank | Cordis Telcom | MTN |
| 2026-10-17 | 15:13:17 | VAS-1792246396-36A26F51F466 | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | Union Bank | Cordis Telcom | MTN |
| 2026-10-17 | 15:13:13 | VAS-1792246391-B31283412A9A | TELCO | TXN_COMPLETION | 1383.45ms | 500.00ms | Stanbic IBTC | Telcos Direct | MTN |
| 2026-10-17 | 15:13:13 | VAS-1792246391-B31283412A9A | AGGREGATOR | TXN_COMPLETION | 863.15ms | 400.00ms | Stanbic IBTC | Telcos Direct | MTN |