SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261015-4025 | Oct 15 | Airtel | Success Rate | 95.0% | 93.2% | 120 | QUEUED | CLOSED |
| SLB-20261015-4024 | Oct 15 | MTN | Success Rate | 95.0% | 94.0% | 110 | QUEUED | CLOSED |
| SLB-20261015-4023 | Oct 15 | Telcos Direct | Success Rate | 95.0% | 93.8% | 114 | QUEUED | CLOSED |
| SLB-20261015-4022 | Oct 15 | Cordis Telcom | Success Rate | 95.0% | 94.0% | 107 | QUEUED | CLOSED |
| SLB-20261015-4021 | Oct 15 | NexBridge | Success Rate | 95.0% | 92.9% | 133 | QUEUED | CLOSED |
| SLB-20261015-4020 | Oct 15 | Primus VAS | Success Rate | 95.0% | 94.2% | 108 | QUEUED | CLOSED |
| SLB-20261015-4019 | Oct 15 | 9Mobile | Success Rate | 95.0% | 94.0% | 110 | QUEUED | CLOSED |
| SLB-20261015-4018 | Oct 15 | Glo | Success Rate | 95.0% | 93.8% | 120 | QUEUED | CLOSED |
| SLB-20261015-4017 | Oct 15 | Airtel | Success Rate | 95.0% | 93.2% | 121 | QUEUED | CLOSED |
| SLB-20261015-4016 | Oct 15 | MTN | Success Rate | 95.0% | 94.0% | 111 | QUEUED | CLOSED |
| SLB-20261015-4015 | Oct 15 | Telcos Direct | Success Rate | 95.0% | 93.5% | 119 | QUEUED | CLOSED |
| SLB-20261015-4014 | Oct 15 | Cordis Telcom | Success Rate | 95.0% | 93.7% | 112 | QUEUED | CLOSED |
| SLB-20261015-4013 | Oct 15 | NexBridge | Success Rate | 95.0% | 93.2% | 127 | QUEUED | CLOSED |
| SLB-20261015-4012 | Oct 15 | Primus VAS | Success Rate | 95.0% | 94.3% | 105 | QUEUED | CLOSED |
| SLB-20261015-4011 | Oct 15 | 9Mobile | Success Rate | 95.0% | 94.1% | 107 | QUEUED | CLOSED |
| SLB-20261015-4010 | Oct 15 | Glo | Success Rate | 95.0% | 93.7% | 122 | QUEUED | CLOSED |
| SLB-20261015-4009 | Oct 15 | Airtel | Success Rate | 95.0% | 93.0% | 124 | QUEUED | CLOSED |
| SLB-20261015-4008 | Oct 15 | MTN | Success Rate | 95.0% | 94.0% | 110 | QUEUED | CLOSED |
| SLB-20261015-4007 | Oct 15 | Telcos Direct | Success Rate | 95.0% | 93.7% | 117 | QUEUED | CLOSED |
| SLB-20261015-4006 | Oct 15 | Cordis Telcom | Success Rate | 95.0% | 93.4% | 117 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-17 | 14:54:34 | VAS-1792245271-B9AF4E3F9142 | AGGREGATOR | TXN_COMPLETION | 1300.57ms | 400.00ms | Stanbic IBTC | NexBridge | 9Mobile |
| 2026-10-17 | 14:54:34 | VAS-1792245271-B9AF4E3F9142 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Stanbic IBTC | NexBridge | 9Mobile |
| 2026-10-17 | 14:54:28 | VAS-1792245266-ABFABA983DBC | AGGREGATOR | TXN_COMPLETION | 1646.44ms | 400.00ms | Access Bank | Telcos Direct | MTN |
| 2026-10-17 | 14:54:12 | VAS-1792245251-7AEB4F7C53F2 | TELCO | TXN_COMPLETION | 709.83ms | 500.00ms | MoMo PSB | Cordis Telcom | Glo |
| 2026-10-17 | 14:53:34 | VAS-1792245212-22A6F72A04E7 | TELCO | TXN_COMPLETION | 2279.09ms | 500.00ms | Kuda MFB | NexBridge | Glo |
| 2026-10-17 | 14:53:34 | VAS-1792245212-22A6F72A04E7 | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | Kuda MFB | NexBridge | Glo |
| 2026-10-17 | 14:53:28 | VAS-1792245207-3D68F31FE980 | AGGREGATOR | TXN_COMPLETION | 1110.41ms | 400.00ms | MoMo PSB | Telcos Direct | 9Mobile |
| 2026-10-17 | 14:53:23 | VAS-1792245202-C52A3DED477D | AGGREGATOR | TXN_COMPLETION | 1133.03ms | 400.00ms | Access Bank | Primus VAS | Glo |
| 2026-10-17 | 14:53:23 | VAS-1792245202-C52A3DED477D | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Access Bank | Primus VAS | Glo |
| 2026-10-17 | 14:52:55 | VAS-1792245172-961917360CDF | TELCO | TXN_COMPLETION | 2064.02ms | 500.00ms | Kuda MFB | Cordis Telcom | MTN |
| 2026-10-17 | 14:52:55 | VAS-1792245172-961917360CDF | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Kuda MFB | Cordis Telcom | MTN |
| 2026-10-17 | 14:52:45 | VAS-1792245162-84DE13918886 | AGGREGATOR | TXN_COMPLETION | 1700.20ms | 400.00ms | Kuda MFB | NexBridge | MTN |
| 2026-10-17 | 14:52:44 | VAS-1792245162-84DE13918886 | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | Kuda MFB | NexBridge | MTN |
| 2026-10-17 | 14:52:38 | VAS-1792245158-78DBB1E93BE3 | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | MoMo PSB | Cordis Telcom | Glo |
| 2026-10-17 | 14:52:20 | VAS-1792245138-E273A3C47985 | AGGREGATOR | TXN_COMPLETION | 1209.05ms | 400.00ms | Kuda MFB | Primus VAS | Glo |
| 2026-10-17 | 14:52:19 | VAS-1792245138-E273A3C47985 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Kuda MFB | Primus VAS | Glo |
| 2026-10-17 | 14:52:16 | VAS-1792245133-EBE563197AE0 | TELCO | TXN_COMPLETION | 2513.98ms | 500.00ms | GTBank | Cordis Telcom | Airtel |
| 2026-10-17 | 14:52:09 | VAS-1792245128-5935C6599E71 | MERCHANT | TXN_COMPLETION | 16.00s | 5.00s | Kuda MFB | Telcos Direct | Airtel |
| 2026-10-17 | 14:51:59 | VAS-1792245118-8C1203606E9F | MERCHANT | TXN_COMPLETION | 16.00s | 5.00s | MoMo PSB | Cordis Telcom | Glo |
| 2026-10-17 | 14:51:55 | VAS-1792245113-2C514D0D8837 | AGGREGATOR | TXN_COMPLETION | 1178.61ms | 400.00ms | Access Bank | Primus VAS | Airtel |