SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261015-4005 | Oct 15 | NexBridge | Success Rate | 95.0% | 93.2% | 126 | QUEUED | CLOSED |
| SLB-20261015-4004 | Oct 15 | Primus VAS | Success Rate | 95.0% | 94.3% | 105 | QUEUED | CLOSED |
| SLB-20261015-4003 | Oct 15 | 9Mobile | Success Rate | 95.0% | 93.9% | 110 | QUEUED | CLOSED |
| SLB-20261015-4002 | Oct 15 | Glo | Success Rate | 95.0% | 93.6% | 123 | QUEUED | CLOSED |
| SLB-20261015-4001 | Oct 15 | Airtel | Success Rate | 95.0% | 93.3% | 120 | QUEUED | CLOSED |
| SLB-20261015-4000 | Oct 15 | MTN | Success Rate | 95.0% | 93.8% | 112 | QUEUED | CLOSED |
| SLB-20261015-3999 | Oct 15 | Telcos Direct | Success Rate | 95.0% | 93.7% | 115 | QUEUED | CLOSED |
| SLB-20261015-3998 | Oct 15 | Cordis Telcom | Success Rate | 95.0% | 93.6% | 114 | QUEUED | CLOSED |
| SLB-20261015-3997 | Oct 15 | NexBridge | Success Rate | 95.0% | 93.3% | 124 | QUEUED | CLOSED |
| SLB-20261015-3996 | Oct 15 | Primus VAS | Success Rate | 95.0% | 94.1% | 110 | QUEUED | CLOSED |
| SLB-20261015-3995 | Oct 15 | 9Mobile | Success Rate | 95.0% | 93.9% | 111 | QUEUED | CLOSED |
| SLB-20261015-3994 | Oct 15 | Glo | Success Rate | 95.0% | 93.5% | 125 | QUEUED | CLOSED |
| SLB-20261015-3993 | Oct 15 | Airtel | Success Rate | 95.0% | 93.3% | 119 | QUEUED | CLOSED |
| SLB-20261015-3992 | Oct 15 | MTN | Success Rate | 95.0% | 94.0% | 108 | QUEUED | CLOSED |
| SLB-20261015-3991 | Oct 15 | Telcos Direct | Success Rate | 95.0% | 94.0% | 113 | QUEUED | CLOSED |
| SLB-20261015-3990 | Oct 15 | Cordis Telcom | Success Rate | 95.0% | 93.3% | 119 | QUEUED | CLOSED |
| SLB-20261015-3989 | Oct 15 | NexBridge | Success Rate | 95.0% | 93.6% | 119 | QUEUED | CLOSED |
| SLB-20261015-3988 | Oct 15 | Primus VAS | Success Rate | 95.0% | 94.0% | 112 | QUEUED | CLOSED |
| SLB-20261015-3987 | Oct 15 | 9Mobile | Success Rate | 95.0% | 93.8% | 114 | QUEUED | CLOSED |
| SLB-20261015-3986 | Oct 15 | Glo | Success Rate | 95.0% | 93.6% | 124 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-18 | 09:48:44 | VAS-1792313322-78A9AA65443C | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | Opay | Telcos Direct | Airtel |
| 2026-10-18 | 09:48:35 | VAS-1792313314-A0968D60309B | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | Opay | Telcos Direct | MTN |
| 2026-10-18 | 09:48:29 | VAS-1792313307-12F377655C6A | AGGREGATOR | TXN_COMPLETION | 1564.16ms | 400.00ms | MoMo PSB | Cordis Telcom | 9Mobile |
| 2026-10-18 | 09:48:29 | VAS-1792313307-12F377655C6A | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | MoMo PSB | Cordis Telcom | 9Mobile |
| 2026-10-18 | 09:48:15 | VAS-1792313292-1013486FFF67 | TELCO | TXN_COMPLETION | 2460.88ms | 500.00ms | Stanbic IBTC | Cordis Telcom | Airtel |
| 2026-10-18 | 09:48:15 | VAS-1792313292-1013486FFF67 | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | Stanbic IBTC | Cordis Telcom | Airtel |
| 2026-10-18 | 09:47:45 | VAS-1792313263-FA90E2FD8F11 | AGGREGATOR | TXN_COMPLETION | 1726.46ms | 400.00ms | FirstBank | Primus VAS | Glo |
| 2026-10-18 | 09:47:45 | VAS-1792313263-FA90E2FD8F11 | MERCHANT | TXN_COMPLETION | 17.00s | 5.00s | FirstBank | Primus VAS | Glo |
| 2026-10-18 | 09:47:39 | VAS-1792313255-3F068D085E77 | TELCO | TXN_COMPLETION | 2444.90ms | 500.00ms | GTBank | Cordis Telcom | Glo |
| 2026-10-18 | 09:47:39 | VAS-1792313255-3F068D085E77 | AGGREGATOR | TXN_COMPLETION | 961.13ms | 400.00ms | GTBank | Cordis Telcom | Glo |
| 2026-10-18 | 09:47:39 | VAS-1792313255-3F068D085E77 | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | GTBank | Cordis Telcom | Glo |
| 2026-10-18 | 09:47:30 | VAS-1792313248-F262EC0C2796 | AGGREGATOR | TXN_COMPLETION | 1484.95ms | 400.00ms | FirstBank | Telcos Direct | Glo |
| 2026-10-18 | 09:47:21 | VAS-1792313240-AA42339B8C67 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | GTBank | Telcos Direct | Airtel |
| 2026-10-18 | 09:47:15 | VAS-1792313233-527AF68B4C42 | TELCO | TXN_COMPLETION | 1672.53ms | 500.00ms | Union Bank | Cordis Telcom | 9Mobile |
| 2026-10-18 | 09:47:15 | VAS-1792313233-527AF68B4C42 | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | Union Bank | Cordis Telcom | 9Mobile |
| 2026-10-18 | 09:46:52 | VAS-1792313211-2481E1789209 | AGGREGATOR | TXN_COMPLETION | 1531.01ms | 400.00ms | Access Bank | Cordis Telcom | Glo |
| 2026-10-18 | 09:46:52 | VAS-1792313211-2481E1789209 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Access Bank | Cordis Telcom | Glo |
| 2026-10-18 | 09:46:45 | VAS-1792313203-856E0DA6A761 | AGGREGATOR | TXN_COMPLETION | 1408.14ms | 400.00ms | Palmpay | Telcos Direct | 9Mobile |
| 2026-10-18 | 09:46:45 | VAS-1792313203-856E0DA6A761 | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | Palmpay | Telcos Direct | 9Mobile |
| 2026-10-18 | 09:46:22 | VAS-1792313181-E346BD3CB30F | MERCHANT | TXN_COMPLETION | 20.00s | 5.00s | Access Bank | NexBridge | Airtel |