SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261015-4005 | Oct 15 | NexBridge | Success Rate | 95.0% | 93.2% | 126 | QUEUED | CLOSED |
| SLB-20261015-4004 | Oct 15 | Primus VAS | Success Rate | 95.0% | 94.3% | 105 | QUEUED | CLOSED |
| SLB-20261015-4003 | Oct 15 | 9Mobile | Success Rate | 95.0% | 93.9% | 110 | QUEUED | CLOSED |
| SLB-20261015-4002 | Oct 15 | Glo | Success Rate | 95.0% | 93.6% | 123 | QUEUED | CLOSED |
| SLB-20261015-4001 | Oct 15 | Airtel | Success Rate | 95.0% | 93.3% | 120 | QUEUED | CLOSED |
| SLB-20261015-4000 | Oct 15 | MTN | Success Rate | 95.0% | 93.8% | 112 | QUEUED | CLOSED |
| SLB-20261015-3999 | Oct 15 | Telcos Direct | Success Rate | 95.0% | 93.7% | 115 | QUEUED | CLOSED |
| SLB-20261015-3998 | Oct 15 | Cordis Telcom | Success Rate | 95.0% | 93.6% | 114 | QUEUED | CLOSED |
| SLB-20261015-3997 | Oct 15 | NexBridge | Success Rate | 95.0% | 93.3% | 124 | QUEUED | CLOSED |
| SLB-20261015-3996 | Oct 15 | Primus VAS | Success Rate | 95.0% | 94.1% | 110 | QUEUED | CLOSED |
| SLB-20261015-3995 | Oct 15 | 9Mobile | Success Rate | 95.0% | 93.9% | 111 | QUEUED | CLOSED |
| SLB-20261015-3994 | Oct 15 | Glo | Success Rate | 95.0% | 93.5% | 125 | QUEUED | CLOSED |
| SLB-20261015-3993 | Oct 15 | Airtel | Success Rate | 95.0% | 93.3% | 119 | QUEUED | CLOSED |
| SLB-20261015-3992 | Oct 15 | MTN | Success Rate | 95.0% | 94.0% | 108 | QUEUED | CLOSED |
| SLB-20261015-3991 | Oct 15 | Telcos Direct | Success Rate | 95.0% | 94.0% | 113 | QUEUED | CLOSED |
| SLB-20261015-3990 | Oct 15 | Cordis Telcom | Success Rate | 95.0% | 93.3% | 119 | QUEUED | CLOSED |
| SLB-20261015-3989 | Oct 15 | NexBridge | Success Rate | 95.0% | 93.6% | 119 | QUEUED | CLOSED |
| SLB-20261015-3988 | Oct 15 | Primus VAS | Success Rate | 95.0% | 94.0% | 112 | QUEUED | CLOSED |
| SLB-20261015-3987 | Oct 15 | 9Mobile | Success Rate | 95.0% | 93.8% | 114 | QUEUED | CLOSED |
| SLB-20261015-3986 | Oct 15 | Glo | Success Rate | 95.0% | 93.6% | 124 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-18 | 04:50:06 | VAS-1792295406-0CB16233E42A | MERCHANT | TXN_COMPLETION | 23.00s | 5.00s | FirstBank | Primus VAS | 9Mobile |
| 2026-10-18 | 04:50:02 | VAS-1792295401-E01F88427136 | AGGREGATOR | TXN_COMPLETION | 594.82ms | 400.00ms | Kuda MFB | Cordis Telcom | Glo |
| 2026-10-18 | 04:49:52 | VAS-1792295391-71039C053739 | AGGREGATOR | TXN_COMPLETION | 410.99ms | 400.00ms | MoMo PSB | Telcos Direct | Airtel |
| 2026-10-18 | 04:49:38 | VAS-1792295376-204CBAC701F8 | TELCO | TXN_COMPLETION | 1062.01ms | 500.00ms | Opay | Cordis Telcom | MTN |
| 2026-10-18 | 04:49:38 | VAS-1792295376-204CBAC701F8 | MERCHANT | TXN_COMPLETION | 28.00s | 5.00s | Opay | Cordis Telcom | MTN |
| 2026-10-18 | 04:49:29 | VAS-1792295366-88072B6F3F5D | AGGREGATOR | TXN_COMPLETION | 2184.85ms | 400.00ms | FirstBank | Cordis Telcom | Glo |
| 2026-10-18 | 04:49:29 | VAS-1792295366-88072B6F3F5D | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | FirstBank | Cordis Telcom | Glo |
| 2026-10-18 | 04:49:09 | VAS-1792295347-E9D0247847B7 | AGGREGATOR | TXN_COMPLETION | 1722.31ms | 400.00ms | Palmpay | Cordis Telcom | 9Mobile |
| 2026-10-18 | 04:49:09 | VAS-1792295347-E9D0247847B7 | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | Palmpay | Cordis Telcom | 9Mobile |
| 2026-10-18 | 04:49:04 | VAS-1792295342-592527110114 | TELCO | TXN_COMPLETION | 1624.10ms | 500.00ms | Kuda MFB | Primus VAS | MTN |
| 2026-10-18 | 04:49:04 | VAS-1792295342-592527110114 | AGGREGATOR | TXN_COMPLETION | 903.66ms | 400.00ms | Kuda MFB | Primus VAS | MTN |
| 2026-10-18 | 04:49:04 | VAS-1792295342-592527110114 | MERCHANT | TXN_COMPLETION | 14.00s | 5.00s | Kuda MFB | Primus VAS | MTN |
| 2026-10-18 | 04:48:55 | VAS-1792295332-00E41FFFC95B | TELCO | TXN_COMPLETION | 2355.37ms | 500.00ms | Kuda MFB | Cordis Telcom | MTN |
| 2026-10-18 | 04:48:55 | VAS-1792295332-00E41FFFC95B | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Kuda MFB | Cordis Telcom | MTN |
| 2026-10-18 | 04:48:48 | VAS-1792295327-7F2F2B3D8075 | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | MoMo PSB | Cordis Telcom | 9Mobile |
| 2026-10-18 | 04:48:45 | VAS-1792295322-D71DFA218343 | AGGREGATOR | TXN_COMPLETION | 2176.23ms | 400.00ms | GTBank | Telcos Direct | Glo |
| 2026-10-18 | 04:48:45 | VAS-1792295322-D71DFA218343 | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | GTBank | Telcos Direct | Glo |
| 2026-10-18 | 04:48:38 | VAS-1792295317-D126C64A9AE5 | MERCHANT | TXN_COMPLETION | 25.00s | 5.00s | MoMo PSB | Telcos Direct | MTN |
| 2026-10-18 | 04:48:20 | VAS-1792295298-4C162810E6F3 | TELCO | TXN_COMPLETION | 1990.83ms | 500.00ms | MoMo PSB | Primus VAS | Airtel |
| 2026-10-18 | 04:48:20 | VAS-1792295298-4C162810E6F3 | MERCHANT | TXN_COMPLETION | 13.00s | 5.00s | MoMo PSB | Primus VAS | Airtel |