SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261015-4005 | Oct 15 | NexBridge | Success Rate | 95.0% | 93.2% | 126 | QUEUED | CLOSED |
| SLB-20261015-4004 | Oct 15 | Primus VAS | Success Rate | 95.0% | 94.3% | 105 | QUEUED | CLOSED |
| SLB-20261015-4003 | Oct 15 | 9Mobile | Success Rate | 95.0% | 93.9% | 110 | QUEUED | CLOSED |
| SLB-20261015-4002 | Oct 15 | Glo | Success Rate | 95.0% | 93.6% | 123 | QUEUED | CLOSED |
| SLB-20261015-4001 | Oct 15 | Airtel | Success Rate | 95.0% | 93.3% | 120 | QUEUED | CLOSED |
| SLB-20261015-4000 | Oct 15 | MTN | Success Rate | 95.0% | 93.8% | 112 | QUEUED | CLOSED |
| SLB-20261015-3999 | Oct 15 | Telcos Direct | Success Rate | 95.0% | 93.7% | 115 | QUEUED | CLOSED |
| SLB-20261015-3998 | Oct 15 | Cordis Telcom | Success Rate | 95.0% | 93.6% | 114 | QUEUED | CLOSED |
| SLB-20261015-3997 | Oct 15 | NexBridge | Success Rate | 95.0% | 93.3% | 124 | QUEUED | CLOSED |
| SLB-20261015-3996 | Oct 15 | Primus VAS | Success Rate | 95.0% | 94.1% | 110 | QUEUED | CLOSED |
| SLB-20261015-3995 | Oct 15 | 9Mobile | Success Rate | 95.0% | 93.9% | 111 | QUEUED | CLOSED |
| SLB-20261015-3994 | Oct 15 | Glo | Success Rate | 95.0% | 93.5% | 125 | QUEUED | CLOSED |
| SLB-20261015-3993 | Oct 15 | Airtel | Success Rate | 95.0% | 93.3% | 119 | QUEUED | CLOSED |
| SLB-20261015-3992 | Oct 15 | MTN | Success Rate | 95.0% | 94.0% | 108 | QUEUED | CLOSED |
| SLB-20261015-3991 | Oct 15 | Telcos Direct | Success Rate | 95.0% | 94.0% | 113 | QUEUED | CLOSED |
| SLB-20261015-3990 | Oct 15 | Cordis Telcom | Success Rate | 95.0% | 93.3% | 119 | QUEUED | CLOSED |
| SLB-20261015-3989 | Oct 15 | NexBridge | Success Rate | 95.0% | 93.6% | 119 | QUEUED | CLOSED |
| SLB-20261015-3988 | Oct 15 | Primus VAS | Success Rate | 95.0% | 94.0% | 112 | QUEUED | CLOSED |
| SLB-20261015-3987 | Oct 15 | 9Mobile | Success Rate | 95.0% | 93.8% | 114 | QUEUED | CLOSED |
| SLB-20261015-3986 | Oct 15 | Glo | Success Rate | 95.0% | 93.6% | 124 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-18 | 02:54:49 | VAS-1792288487-C50D6101EE8F | TELCO | TXN_COMPLETION | 1681.75ms | 500.00ms | Opay | Cordis Telcom | Glo |
| 2026-10-18 | 02:54:49 | VAS-1792288487-C50D6101EE8F | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | Opay | Cordis Telcom | Glo |
| 2026-10-18 | 02:54:26 | VAS-1792288465-9CE20A997F31 | AGGREGATOR | TXN_COMPLETION | 1096.39ms | 400.00ms | Kuda MFB | NexBridge | 9Mobile |
| 2026-10-18 | 02:54:26 | VAS-1792288465-9CE20A997F31 | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | Kuda MFB | NexBridge | 9Mobile |
| 2026-10-18 | 02:54:19 | VAS-1792288457-59003EC9B70B | AGGREGATOR | TXN_COMPLETION | 1567.66ms | 400.00ms | Opay | Telcos Direct | Glo |
| 2026-10-18 | 02:54:13 | VAS-1792288452-6F5E4B276F93 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Union Bank | Telcos Direct | MTN |
| 2026-10-18 | 02:54:09 | VAS-1792288448-0835115A28D0 | AGGREGATOR | TXN_COMPLETION | 1371.04ms | 400.00ms | Palmpay | Cordis Telcom | Airtel |
| 2026-10-18 | 02:54:09 | VAS-1792288448-0835115A28D0 | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | Palmpay | Cordis Telcom | Airtel |
| 2026-10-18 | 02:54:05 | VAS-1792288443-562CFB36173E | TELCO | TXN_COMPLETION | 2193.27ms | 500.00ms | FirstBank | Telcos Direct | Glo |
| 2026-10-18 | 02:54:05 | VAS-1792288443-562CFB36173E | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | FirstBank | Telcos Direct | Glo |
| 2026-10-18 | 02:53:59 | VAS-1792288438-A6CB88347B04 | MERCHANT | TXN_COMPLETION | 25.00s | 5.00s | Kuda MFB | Primus VAS | MTN |
| 2026-10-18 | 02:53:48 | VAS-1792288428-ABDC96FD2106 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Access Bank | NexBridge | MTN |
| 2026-10-18 | 02:53:38 | VAS-1792288418-4090B3132605 | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | Access Bank | Primus VAS | 9Mobile |
| 2026-10-18 | 02:53:30 | VAS-1792288408-07A64E8A506B | AGGREGATOR | TXN_COMPLETION | 1061.43ms | 400.00ms | Palmpay | NexBridge | Airtel |
| 2026-10-18 | 02:53:14 | VAS-1792288394-4C79EE85EA44 | AGGREGATOR | TXN_COMPLETION | 412.69ms | 400.00ms | FirstBank | NexBridge | Airtel |
| 2026-10-18 | 02:53:13 | VAS-1792288389-0E5FC6E1D503 | TELCO | TXN_COMPLETION | 2556.16ms | 500.00ms | Opay | Primus VAS | MTN |
| 2026-10-18 | 02:53:13 | VAS-1792288389-0E5FC6E1D503 | AGGREGATOR | TXN_COMPLETION | 1461.58ms | 400.00ms | Opay | Primus VAS | MTN |
| 2026-10-18 | 02:53:04 | VAS-1792288384-18DF987C09CB | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | FirstBank | NexBridge | MTN |
| 2026-10-18 | 02:52:45 | VAS-1792288364-87231261C861 | AGGREGATOR | TXN_COMPLETION | 405.69ms | 400.00ms | Opay | Primus VAS | 9Mobile |
| 2026-10-18 | 02:52:45 | VAS-1792288364-87231261C861 | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | Opay | Primus VAS | 9Mobile |