SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261015-4005 | Oct 15 | NexBridge | Success Rate | 95.0% | 93.2% | 126 | QUEUED | CLOSED |
| SLB-20261015-4004 | Oct 15 | Primus VAS | Success Rate | 95.0% | 94.3% | 105 | QUEUED | CLOSED |
| SLB-20261015-4003 | Oct 15 | 9Mobile | Success Rate | 95.0% | 93.9% | 110 | QUEUED | CLOSED |
| SLB-20261015-4002 | Oct 15 | Glo | Success Rate | 95.0% | 93.6% | 123 | QUEUED | CLOSED |
| SLB-20261015-4001 | Oct 15 | Airtel | Success Rate | 95.0% | 93.3% | 120 | QUEUED | CLOSED |
| SLB-20261015-4000 | Oct 15 | MTN | Success Rate | 95.0% | 93.8% | 112 | QUEUED | CLOSED |
| SLB-20261015-3999 | Oct 15 | Telcos Direct | Success Rate | 95.0% | 93.7% | 115 | QUEUED | CLOSED |
| SLB-20261015-3998 | Oct 15 | Cordis Telcom | Success Rate | 95.0% | 93.6% | 114 | QUEUED | CLOSED |
| SLB-20261015-3997 | Oct 15 | NexBridge | Success Rate | 95.0% | 93.3% | 124 | QUEUED | CLOSED |
| SLB-20261015-3996 | Oct 15 | Primus VAS | Success Rate | 95.0% | 94.1% | 110 | QUEUED | CLOSED |
| SLB-20261015-3995 | Oct 15 | 9Mobile | Success Rate | 95.0% | 93.9% | 111 | QUEUED | CLOSED |
| SLB-20261015-3994 | Oct 15 | Glo | Success Rate | 95.0% | 93.5% | 125 | QUEUED | CLOSED |
| SLB-20261015-3993 | Oct 15 | Airtel | Success Rate | 95.0% | 93.3% | 119 | QUEUED | CLOSED |
| SLB-20261015-3992 | Oct 15 | MTN | Success Rate | 95.0% | 94.0% | 108 | QUEUED | CLOSED |
| SLB-20261015-3991 | Oct 15 | Telcos Direct | Success Rate | 95.0% | 94.0% | 113 | QUEUED | CLOSED |
| SLB-20261015-3990 | Oct 15 | Cordis Telcom | Success Rate | 95.0% | 93.3% | 119 | QUEUED | CLOSED |
| SLB-20261015-3989 | Oct 15 | NexBridge | Success Rate | 95.0% | 93.6% | 119 | QUEUED | CLOSED |
| SLB-20261015-3988 | Oct 15 | Primus VAS | Success Rate | 95.0% | 94.0% | 112 | QUEUED | CLOSED |
| SLB-20261015-3987 | Oct 15 | 9Mobile | Success Rate | 95.0% | 93.8% | 114 | QUEUED | CLOSED |
| SLB-20261015-3986 | Oct 15 | Glo | Success Rate | 95.0% | 93.6% | 124 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-18 | 01:20:20 | VAS-1792282817-CB1C413B1A4B | AGGREGATOR | TXN_COMPLETION | 976.53ms | 400.00ms | FirstBank | Primus VAS | MTN |
| 2026-10-18 | 01:20:13 | VAS-1792282812-EC0FE123BFA4 | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | Union Bank | Cordis Telcom | 9Mobile |
| 2026-10-18 | 01:20:02 | VAS-1792282797-91A9AFE7DB1A | TELCO | TXN_COMPLETION | 2416.31ms | 500.00ms | Opay | Cordis Telcom | Airtel |
| 2026-10-18 | 01:20:02 | VAS-1792282797-91A9AFE7DB1A | AGGREGATOR | TXN_COMPLETION | 1938.82ms | 400.00ms | Opay | Cordis Telcom | Airtel |
| 2026-10-18 | 01:20:02 | VAS-1792282797-91A9AFE7DB1A | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | Opay | Cordis Telcom | Airtel |
| 2026-10-18 | 01:19:50 | VAS-1792282787-DDBAF62B034F | AGGREGATOR | TXN_COMPLETION | 1966.10ms | 400.00ms | Union Bank | NexBridge | MTN |
| 2026-10-18 | 01:19:50 | VAS-1792282787-DDBAF62B034F | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | Union Bank | NexBridge | MTN |
| 2026-10-18 | 01:19:44 | VAS-1792282783-EA61237CB375 | TELCO | TXN_COMPLETION | 1485.74ms | 500.00ms | Opay | Cordis Telcom | Glo |
| 2026-10-18 | 01:19:44 | VAS-1792282783-EA61237CB375 | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | Opay | Cordis Telcom | Glo |
| 2026-10-18 | 01:19:38 | VAS-1792282778-FCF7AFFAC5CE | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | MoMo PSB | Cordis Telcom | MTN |
| 2026-10-18 | 01:19:33 | VAS-1792282773-4EC3598CA3D4 | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | Access Bank | Telcos Direct | 9Mobile |
| 2026-10-18 | 01:19:29 | VAS-1792282768-DD331BD86195 | MERCHANT | TXN_COMPLETION | 22.00s | 5.00s | Kuda MFB | Cordis Telcom | Glo |
| 2026-10-18 | 01:19:15 | VAS-1792282753-7694D6F7B3AD | TELCO | TXN_COMPLETION | 1554.31ms | 500.00ms | Union Bank | NexBridge | Glo |
| 2026-10-18 | 01:19:09 | VAS-1792282748-9AEEFE7A9086 | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | Opay | NexBridge | 9Mobile |
| 2026-10-18 | 01:19:00 | VAS-1792282738-5A865C8C1449 | TELCO | TXN_COMPLETION | 1279.61ms | 500.00ms | Opay | NexBridge | 9Mobile |
| 2026-10-18 | 01:19:00 | VAS-1792282738-5A865C8C1449 | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | Opay | NexBridge | 9Mobile |
| 2026-10-18 | 01:18:57 | VAS-1792282733-95E13C9165EF | TELCO | TXN_COMPLETION | 1340.63ms | 500.00ms | Access Bank | NexBridge | 9Mobile |
| 2026-10-18 | 01:18:57 | VAS-1792282733-95E13C9165EF | AGGREGATOR | TXN_COMPLETION | 1643.34ms | 400.00ms | Access Bank | NexBridge | 9Mobile |
| 2026-10-18 | 01:18:56 | VAS-1792282733-95E13C9165EF | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | Access Bank | NexBridge | 9Mobile |
| 2026-10-18 | 01:18:49 | VAS-1792282729-3DC6A9C27B7E | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | Union Bank | Cordis Telcom | MTN |