SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261015-4005 | Oct 15 | NexBridge | Success Rate | 95.0% | 93.2% | 126 | QUEUED | CLOSED |
| SLB-20261015-4004 | Oct 15 | Primus VAS | Success Rate | 95.0% | 94.3% | 105 | QUEUED | CLOSED |
| SLB-20261015-4003 | Oct 15 | 9Mobile | Success Rate | 95.0% | 93.9% | 110 | QUEUED | CLOSED |
| SLB-20261015-4002 | Oct 15 | Glo | Success Rate | 95.0% | 93.6% | 123 | QUEUED | CLOSED |
| SLB-20261015-4001 | Oct 15 | Airtel | Success Rate | 95.0% | 93.3% | 120 | QUEUED | CLOSED |
| SLB-20261015-4000 | Oct 15 | MTN | Success Rate | 95.0% | 93.8% | 112 | QUEUED | CLOSED |
| SLB-20261015-3999 | Oct 15 | Telcos Direct | Success Rate | 95.0% | 93.7% | 115 | QUEUED | CLOSED |
| SLB-20261015-3998 | Oct 15 | Cordis Telcom | Success Rate | 95.0% | 93.6% | 114 | QUEUED | CLOSED |
| SLB-20261015-3997 | Oct 15 | NexBridge | Success Rate | 95.0% | 93.3% | 124 | QUEUED | CLOSED |
| SLB-20261015-3996 | Oct 15 | Primus VAS | Success Rate | 95.0% | 94.1% | 110 | QUEUED | CLOSED |
| SLB-20261015-3995 | Oct 15 | 9Mobile | Success Rate | 95.0% | 93.9% | 111 | QUEUED | CLOSED |
| SLB-20261015-3994 | Oct 15 | Glo | Success Rate | 95.0% | 93.5% | 125 | QUEUED | CLOSED |
| SLB-20261015-3993 | Oct 15 | Airtel | Success Rate | 95.0% | 93.3% | 119 | QUEUED | CLOSED |
| SLB-20261015-3992 | Oct 15 | MTN | Success Rate | 95.0% | 94.0% | 108 | QUEUED | CLOSED |
| SLB-20261015-3991 | Oct 15 | Telcos Direct | Success Rate | 95.0% | 94.0% | 113 | QUEUED | CLOSED |
| SLB-20261015-3990 | Oct 15 | Cordis Telcom | Success Rate | 95.0% | 93.3% | 119 | QUEUED | CLOSED |
| SLB-20261015-3989 | Oct 15 | NexBridge | Success Rate | 95.0% | 93.6% | 119 | QUEUED | CLOSED |
| SLB-20261015-3988 | Oct 15 | Primus VAS | Success Rate | 95.0% | 94.0% | 112 | QUEUED | CLOSED |
| SLB-20261015-3987 | Oct 15 | 9Mobile | Success Rate | 95.0% | 93.8% | 114 | QUEUED | CLOSED |
| SLB-20261015-3986 | Oct 15 | Glo | Success Rate | 95.0% | 93.6% | 124 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-18 | 00:47:37 | VAS-1792280856-890E090B899E | TELCO | TXN_COMPLETION | 758.50ms | 500.00ms | Opay | NexBridge | 9Mobile |
| 2026-10-18 | 00:47:27 | VAS-1792280846-6479C13FDAB6 | AGGREGATOR | TXN_COMPLETION | 781.14ms | 400.00ms | Kuda MFB | Telcos Direct | MTN |
| 2026-10-18 | 00:47:27 | VAS-1792280846-6479C13FDAB6 | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | Kuda MFB | Telcos Direct | MTN |
| 2026-10-18 | 00:47:12 | VAS-1792280831-3206516761CB | AGGREGATOR | TXN_COMPLETION | 434.34ms | 400.00ms | GTBank | Primus VAS | 9Mobile |
| 2026-10-18 | 00:47:12 | VAS-1792280831-3206516761CB | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | GTBank | Primus VAS | 9Mobile |
| 2026-10-18 | 00:47:07 | VAS-1792280826-D6ED745CB087 | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | MoMo PSB | Primus VAS | Glo |
| 2026-10-18 | 00:47:02 | VAS-1792280821-BAACAE4B4A47 | AGGREGATOR | TXN_COMPLETION | 505.83ms | 400.00ms | Palmpay | Primus VAS | 9Mobile |
| 2026-10-18 | 00:46:57 | VAS-1792280817-8B2050C16975 | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | Kuda MFB | Cordis Telcom | MTN |
| 2026-10-18 | 00:46:53 | VAS-1792280811-7FD1B9EB9205 | AGGREGATOR | TXN_COMPLETION | 1406.18ms | 400.00ms | Union Bank | NexBridge | Glo |
| 2026-10-18 | 00:46:42 | VAS-1792280802-8827DC8D297B | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | Union Bank | NexBridge | Airtel |
| 2026-10-18 | 00:46:38 | VAS-1792280797-EF1572BBD4FF | AGGREGATOR | TXN_COMPLETION | 1296.41ms | 400.00ms | Palmpay | NexBridge | MTN |
| 2026-10-18 | 00:46:23 | VAS-1792280782-7BD598DE73C2 | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | FirstBank | NexBridge | 9Mobile |
| 2026-10-18 | 00:46:14 | VAS-1792280772-0F13E5C0D46B | TELCO | TXN_COMPLETION | 1185.51ms | 500.00ms | Kuda MFB | Cordis Telcom | MTN |
| 2026-10-18 | 00:46:14 | VAS-1792280772-0F13E5C0D46B | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | Kuda MFB | Cordis Telcom | MTN |
| 2026-10-18 | 00:46:08 | VAS-1792280767-F14883A9DB8B | MERCHANT | TXN_COMPLETION | 23.00s | 5.00s | Stanbic IBTC | Cordis Telcom | 9Mobile |
| 2026-10-18 | 00:46:06 | VAS-1792280762-4099193C20AD | TELCO | TXN_COMPLETION | 2402.02ms | 500.00ms | Kuda MFB | Cordis Telcom | 9Mobile |
| 2026-10-18 | 00:46:06 | VAS-1792280762-4099193C20AD | AGGREGATOR | TXN_COMPLETION | 1036.01ms | 400.00ms | Kuda MFB | Cordis Telcom | 9Mobile |
| 2026-10-18 | 00:45:54 | VAS-1792280753-3A01BC776813 | AGGREGATOR | TXN_COMPLETION | 1339.75ms | 400.00ms | FirstBank | NexBridge | 9Mobile |
| 2026-10-18 | 00:45:54 | VAS-1792280753-3A01BC776813 | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | FirstBank | NexBridge | 9Mobile |
| 2026-10-18 | 00:45:48 | VAS-1792280748-4BCA71836BAB | MERCHANT | TXN_COMPLETION | 18.00s | 5.00s | Kuda MFB | Cordis Telcom | MTN |