SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261015-4005 | Oct 15 | NexBridge | Success Rate | 95.0% | 93.2% | 126 | QUEUED | CLOSED |
| SLB-20261015-4004 | Oct 15 | Primus VAS | Success Rate | 95.0% | 94.3% | 105 | QUEUED | CLOSED |
| SLB-20261015-4003 | Oct 15 | 9Mobile | Success Rate | 95.0% | 93.9% | 110 | QUEUED | CLOSED |
| SLB-20261015-4002 | Oct 15 | Glo | Success Rate | 95.0% | 93.6% | 123 | QUEUED | CLOSED |
| SLB-20261015-4001 | Oct 15 | Airtel | Success Rate | 95.0% | 93.3% | 120 | QUEUED | CLOSED |
| SLB-20261015-4000 | Oct 15 | MTN | Success Rate | 95.0% | 93.8% | 112 | QUEUED | CLOSED |
| SLB-20261015-3999 | Oct 15 | Telcos Direct | Success Rate | 95.0% | 93.7% | 115 | QUEUED | CLOSED |
| SLB-20261015-3998 | Oct 15 | Cordis Telcom | Success Rate | 95.0% | 93.6% | 114 | QUEUED | CLOSED |
| SLB-20261015-3997 | Oct 15 | NexBridge | Success Rate | 95.0% | 93.3% | 124 | QUEUED | CLOSED |
| SLB-20261015-3996 | Oct 15 | Primus VAS | Success Rate | 95.0% | 94.1% | 110 | QUEUED | CLOSED |
| SLB-20261015-3995 | Oct 15 | 9Mobile | Success Rate | 95.0% | 93.9% | 111 | QUEUED | CLOSED |
| SLB-20261015-3994 | Oct 15 | Glo | Success Rate | 95.0% | 93.5% | 125 | QUEUED | CLOSED |
| SLB-20261015-3993 | Oct 15 | Airtel | Success Rate | 95.0% | 93.3% | 119 | QUEUED | CLOSED |
| SLB-20261015-3992 | Oct 15 | MTN | Success Rate | 95.0% | 94.0% | 108 | QUEUED | CLOSED |
| SLB-20261015-3991 | Oct 15 | Telcos Direct | Success Rate | 95.0% | 94.0% | 113 | QUEUED | CLOSED |
| SLB-20261015-3990 | Oct 15 | Cordis Telcom | Success Rate | 95.0% | 93.3% | 119 | QUEUED | CLOSED |
| SLB-20261015-3989 | Oct 15 | NexBridge | Success Rate | 95.0% | 93.6% | 119 | QUEUED | CLOSED |
| SLB-20261015-3988 | Oct 15 | Primus VAS | Success Rate | 95.0% | 94.0% | 112 | QUEUED | CLOSED |
| SLB-20261015-3987 | Oct 15 | 9Mobile | Success Rate | 95.0% | 93.8% | 114 | QUEUED | CLOSED |
| SLB-20261015-3986 | Oct 15 | Glo | Success Rate | 95.0% | 93.6% | 124 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-17 | 23:58:09 | VAS-1792277887-EB6A2B47C13D | AGGREGATOR | TXN_COMPLETION | 1843.20ms | 400.00ms | Access Bank | Primus VAS | 9Mobile |
| 2026-10-17 | 23:58:09 | VAS-1792277887-EB6A2B47C13D | MERCHANT | TXN_COMPLETION | 36.00s | 5.00s | Access Bank | Primus VAS | 9Mobile |
| 2026-10-17 | 23:57:58 | VAS-1792277877-F571A87BA143 | AGGREGATOR | TXN_COMPLETION | 1171.79ms | 400.00ms | FirstBank | NexBridge | MTN |
| 2026-10-17 | 23:57:58 | VAS-1792277877-F571A87BA143 | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | FirstBank | NexBridge | MTN |
| 2026-10-17 | 23:57:43 | VAS-1792277862-A2EE8B63F351 | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | Kuda MFB | Cordis Telcom | 9Mobile |
| 2026-10-17 | 23:57:38 | VAS-1792277857-EDBD95CBBDDE | AGGREGATOR | TXN_COMPLETION | 1108.90ms | 400.00ms | Access Bank | NexBridge | Glo |
| 2026-10-17 | 23:57:38 | VAS-1792277857-EDBD95CBBDDE | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | Access Bank | NexBridge | Glo |
| 2026-10-17 | 23:57:19 | VAS-1792277838-16528E0803A5 | MERCHANT | TXN_COMPLETION | 35.00s | 5.00s | Opay | Cordis Telcom | 9Mobile |
| 2026-10-17 | 23:57:15 | VAS-1792277833-D010E36B90D2 | TELCO | TXN_COMPLETION | 2090.98ms | 500.00ms | Opay | Telcos Direct | Glo |
| 2026-10-17 | 23:57:00 | VAS-1792277818-8083EF356F65 | TELCO | TXN_COMPLETION | 2155.96ms | 500.00ms | GTBank | Primus VAS | 9Mobile |
| 2026-10-17 | 23:57:00 | VAS-1792277818-8083EF356F65 | MERCHANT | TXN_COMPLETION | 19.00s | 5.00s | GTBank | Primus VAS | 9Mobile |
| 2026-10-17 | 23:56:44 | VAS-1792277803-B552AC250C71 | TELCO | TXN_COMPLETION | 852.23ms | 500.00ms | GTBank | Telcos Direct | Glo |
| 2026-10-17 | 23:56:44 | VAS-1792277803-B552AC250C71 | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | GTBank | Telcos Direct | Glo |
| 2026-10-17 | 23:56:39 | VAS-1792277798-D4DC62987A8C | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | GTBank | Cordis Telcom | MTN |
| 2026-10-17 | 23:56:31 | VAS-1792277788-E2DB2D1E7562 | TELCO | TXN_COMPLETION | 1659.89ms | 500.00ms | FirstBank | Primus VAS | MTN |
| 2026-10-17 | 23:56:31 | VAS-1792277788-E2DB2D1E7562 | AGGREGATOR | TXN_COMPLETION | 858.02ms | 400.00ms | FirstBank | Primus VAS | MTN |
| 2026-10-17 | 23:56:31 | VAS-1792277788-E2DB2D1E7562 | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | FirstBank | Primus VAS | MTN |
| 2026-10-17 | 23:56:26 | VAS-1792277784-823F4B6846D3 | TELCO | TXN_COMPLETION | 1689.31ms | 500.00ms | GTBank | Telcos Direct | MTN |
| 2026-10-17 | 23:56:21 | VAS-1792277779-813091EDC287 | AGGREGATOR | TXN_COMPLETION | 1864.19ms | 400.00ms | GTBank | Cordis Telcom | 9Mobile |
| 2026-10-17 | 23:56:21 | VAS-1792277779-813091EDC287 | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | GTBank | Cordis Telcom | 9Mobile |