SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261015-4005 | Oct 15 | NexBridge | Success Rate | 95.0% | 93.2% | 126 | QUEUED | CLOSED |
| SLB-20261015-4004 | Oct 15 | Primus VAS | Success Rate | 95.0% | 94.3% | 105 | QUEUED | CLOSED |
| SLB-20261015-4003 | Oct 15 | 9Mobile | Success Rate | 95.0% | 93.9% | 110 | QUEUED | CLOSED |
| SLB-20261015-4002 | Oct 15 | Glo | Success Rate | 95.0% | 93.6% | 123 | QUEUED | CLOSED |
| SLB-20261015-4001 | Oct 15 | Airtel | Success Rate | 95.0% | 93.3% | 120 | QUEUED | CLOSED |
| SLB-20261015-4000 | Oct 15 | MTN | Success Rate | 95.0% | 93.8% | 112 | QUEUED | CLOSED |
| SLB-20261015-3999 | Oct 15 | Telcos Direct | Success Rate | 95.0% | 93.7% | 115 | QUEUED | CLOSED |
| SLB-20261015-3998 | Oct 15 | Cordis Telcom | Success Rate | 95.0% | 93.6% | 114 | QUEUED | CLOSED |
| SLB-20261015-3997 | Oct 15 | NexBridge | Success Rate | 95.0% | 93.3% | 124 | QUEUED | CLOSED |
| SLB-20261015-3996 | Oct 15 | Primus VAS | Success Rate | 95.0% | 94.1% | 110 | QUEUED | CLOSED |
| SLB-20261015-3995 | Oct 15 | 9Mobile | Success Rate | 95.0% | 93.9% | 111 | QUEUED | CLOSED |
| SLB-20261015-3994 | Oct 15 | Glo | Success Rate | 95.0% | 93.5% | 125 | QUEUED | CLOSED |
| SLB-20261015-3993 | Oct 15 | Airtel | Success Rate | 95.0% | 93.3% | 119 | QUEUED | CLOSED |
| SLB-20261015-3992 | Oct 15 | MTN | Success Rate | 95.0% | 94.0% | 108 | QUEUED | CLOSED |
| SLB-20261015-3991 | Oct 15 | Telcos Direct | Success Rate | 95.0% | 94.0% | 113 | QUEUED | CLOSED |
| SLB-20261015-3990 | Oct 15 | Cordis Telcom | Success Rate | 95.0% | 93.3% | 119 | QUEUED | CLOSED |
| SLB-20261015-3989 | Oct 15 | NexBridge | Success Rate | 95.0% | 93.6% | 119 | QUEUED | CLOSED |
| SLB-20261015-3988 | Oct 15 | Primus VAS | Success Rate | 95.0% | 94.0% | 112 | QUEUED | CLOSED |
| SLB-20261015-3987 | Oct 15 | 9Mobile | Success Rate | 95.0% | 93.8% | 114 | QUEUED | CLOSED |
| SLB-20261015-3986 | Oct 15 | Glo | Success Rate | 95.0% | 93.6% | 124 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-17 | 22:34:59 | VAS-1792272899-109D57D78AA3 | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | Union Bank | Primus VAS | Glo |
| 2026-10-17 | 22:34:50 | VAS-1792272889-74DC3BEF342D | AGGREGATOR | TXN_COMPLETION | 1182.53ms | 400.00ms | Stanbic IBTC | Cordis Telcom | Airtel |
| 2026-10-17 | 22:34:50 | VAS-1792272889-74DC3BEF342D | MERCHANT | TXN_COMPLETION | 18.00s | 5.00s | Stanbic IBTC | Cordis Telcom | Airtel |
| 2026-10-17 | 22:34:39 | VAS-1792272879-9AB5FB481E53 | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | Kuda MFB | Cordis Telcom | Glo |
| 2026-10-17 | 22:34:26 | VAS-1792272865-B66EAAAEF630 | TELCO | TXN_COMPLETION | 1400.91ms | 500.00ms | Kuda MFB | Cordis Telcom | Glo |
| 2026-10-17 | 22:34:05 | VAS-1792272844-AD81CD080EFC | MERCHANT | TXN_COMPLETION | 24.00s | 5.00s | MoMo PSB | Cordis Telcom | MTN |
| 2026-10-17 | 22:34:01 | VAS-1792272840-842C1E63A83C | AGGREGATOR | TXN_COMPLETION | 681.48ms | 400.00ms | Access Bank | Primus VAS | Glo |
| 2026-10-17 | 22:34:01 | VAS-1792272840-842C1E63A83C | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Access Bank | Primus VAS | Glo |
| 2026-10-17 | 22:33:55 | VAS-1792272835-2EC6CC8C8403 | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | GTBank | Primus VAS | Glo |
| 2026-10-17 | 22:33:48 | VAS-1792272825-E59FB6C7A744 | TELCO | TXN_COMPLETION | 1792.40ms | 500.00ms | FirstBank | NexBridge | Airtel |
| 2026-10-17 | 22:33:48 | VAS-1792272825-E59FB6C7A744 | AGGREGATOR | TXN_COMPLETION | 966.07ms | 400.00ms | FirstBank | NexBridge | Airtel |
| 2026-10-17 | 22:33:29 | VAS-1792272805-79501CE6AADD | TELCO | TXN_COMPLETION | 2176.74ms | 500.00ms | MoMo PSB | Cordis Telcom | Airtel |
| 2026-10-17 | 22:33:29 | VAS-1792272805-79501CE6AADD | AGGREGATOR | TXN_COMPLETION | 1469.28ms | 400.00ms | MoMo PSB | Cordis Telcom | Airtel |
| 2026-10-17 | 22:33:19 | VAS-1792272795-689F5B15FB51 | TELCO | TXN_COMPLETION | 2416.70ms | 500.00ms | MoMo PSB | Primus VAS | 9Mobile |
| 2026-10-17 | 22:33:19 | VAS-1792272795-689F5B15FB51 | AGGREGATOR | TXN_COMPLETION | 1579.45ms | 400.00ms | MoMo PSB | Primus VAS | 9Mobile |
| 2026-10-17 | 22:33:19 | VAS-1792272795-689F5B15FB51 | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | MoMo PSB | Primus VAS | 9Mobile |
| 2026-10-17 | 22:33:06 | VAS-1792272786-78BED031EB44 | MERCHANT | TXN_COMPLETION | 28.00s | 5.00s | Opay | Primus VAS | MTN |
| 2026-10-17 | 22:32:46 | VAS-1792272766-5CC46BE41CE6 | MERCHANT | TXN_COMPLETION | 20.00s | 5.00s | GTBank | Primus VAS | Airtel |
| 2026-10-17 | 22:32:32 | VAS-1792272751-AFBA68E88FCA | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | Kuda MFB | Telcos Direct | Airtel |
| 2026-10-17 | 22:32:27 | VAS-1792272746-DE3443FF0285 | AGGREGATOR | TXN_COMPLETION | 403.96ms | 400.00ms | Kuda MFB | Primus VAS | MTN |