SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261015-4005 | Oct 15 | NexBridge | Success Rate | 95.0% | 93.2% | 126 | QUEUED | CLOSED |
| SLB-20261015-4004 | Oct 15 | Primus VAS | Success Rate | 95.0% | 94.3% | 105 | QUEUED | CLOSED |
| SLB-20261015-4003 | Oct 15 | 9Mobile | Success Rate | 95.0% | 93.9% | 110 | QUEUED | CLOSED |
| SLB-20261015-4002 | Oct 15 | Glo | Success Rate | 95.0% | 93.6% | 123 | QUEUED | CLOSED |
| SLB-20261015-4001 | Oct 15 | Airtel | Success Rate | 95.0% | 93.3% | 120 | QUEUED | CLOSED |
| SLB-20261015-4000 | Oct 15 | MTN | Success Rate | 95.0% | 93.8% | 112 | QUEUED | CLOSED |
| SLB-20261015-3999 | Oct 15 | Telcos Direct | Success Rate | 95.0% | 93.7% | 115 | QUEUED | CLOSED |
| SLB-20261015-3998 | Oct 15 | Cordis Telcom | Success Rate | 95.0% | 93.6% | 114 | QUEUED | CLOSED |
| SLB-20261015-3997 | Oct 15 | NexBridge | Success Rate | 95.0% | 93.3% | 124 | QUEUED | CLOSED |
| SLB-20261015-3996 | Oct 15 | Primus VAS | Success Rate | 95.0% | 94.1% | 110 | QUEUED | CLOSED |
| SLB-20261015-3995 | Oct 15 | 9Mobile | Success Rate | 95.0% | 93.9% | 111 | QUEUED | CLOSED |
| SLB-20261015-3994 | Oct 15 | Glo | Success Rate | 95.0% | 93.5% | 125 | QUEUED | CLOSED |
| SLB-20261015-3993 | Oct 15 | Airtel | Success Rate | 95.0% | 93.3% | 119 | QUEUED | CLOSED |
| SLB-20261015-3992 | Oct 15 | MTN | Success Rate | 95.0% | 94.0% | 108 | QUEUED | CLOSED |
| SLB-20261015-3991 | Oct 15 | Telcos Direct | Success Rate | 95.0% | 94.0% | 113 | QUEUED | CLOSED |
| SLB-20261015-3990 | Oct 15 | Cordis Telcom | Success Rate | 95.0% | 93.3% | 119 | QUEUED | CLOSED |
| SLB-20261015-3989 | Oct 15 | NexBridge | Success Rate | 95.0% | 93.6% | 119 | QUEUED | CLOSED |
| SLB-20261015-3988 | Oct 15 | Primus VAS | Success Rate | 95.0% | 94.0% | 112 | QUEUED | CLOSED |
| SLB-20261015-3987 | Oct 15 | 9Mobile | Success Rate | 95.0% | 93.8% | 114 | QUEUED | CLOSED |
| SLB-20261015-3986 | Oct 15 | Glo | Success Rate | 95.0% | 93.6% | 124 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-17 | 21:58:59 | VAS-1792270736-0B8D918A7EB7 | AGGREGATOR | TXN_COMPLETION | 1970.29ms | 400.00ms | Union Bank | NexBridge | Glo |
| 2026-10-17 | 21:58:59 | VAS-1792270736-0B8D918A7EB7 | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | Union Bank | NexBridge | Glo |
| 2026-10-17 | 21:58:42 | VAS-1792270722-758C3FBCE0D0 | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | GTBank | Cordis Telcom | 9Mobile |
| 2026-10-17 | 21:58:28 | VAS-1792270707-8B50F51B1526 | TELCO | TXN_COMPLETION | 1222.02ms | 500.00ms | Opay | Primus VAS | Glo |
| 2026-10-17 | 21:58:28 | VAS-1792270707-8B50F51B1526 | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | Opay | Primus VAS | Glo |
| 2026-10-17 | 21:58:23 | VAS-1792270702-4C315A29E0C7 | TELCO | TXN_COMPLETION | 1201.89ms | 500.00ms | MoMo PSB | Primus VAS | MTN |
| 2026-10-17 | 21:58:19 | VAS-1792270697-6AB0C21B1843 | AGGREGATOR | TXN_COMPLETION | 1695.47ms | 400.00ms | Access Bank | Cordis Telcom | 9Mobile |
| 2026-10-17 | 21:58:19 | VAS-1792270697-6AB0C21B1843 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Access Bank | Cordis Telcom | 9Mobile |
| 2026-10-17 | 21:57:53 | VAS-1792270673-9B9E90F4E049 | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | Palmpay | Telcos Direct | Glo |
| 2026-10-17 | 21:57:46 | VAS-1792270663-C9C1FFECA227 | TELCO | TXN_COMPLETION | 2053.27ms | 500.00ms | MoMo PSB | NexBridge | MTN |
| 2026-10-17 | 21:57:46 | VAS-1792270663-C9C1FFECA227 | AGGREGATOR | TXN_COMPLETION | 1104.11ms | 400.00ms | MoMo PSB | NexBridge | MTN |
| 2026-10-17 | 21:57:46 | VAS-1792270663-C9C1FFECA227 | MERCHANT | TXN_COMPLETION | 38.00s | 5.00s | MoMo PSB | NexBridge | MTN |
| 2026-10-17 | 21:57:34 | VAS-1792270653-A5FB604E1C84 | AGGREGATOR | TXN_COMPLETION | 664.71ms | 400.00ms | Stanbic IBTC | Telcos Direct | 9Mobile |
| 2026-10-17 | 21:57:24 | VAS-1792270643-5566042056A8 | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | Opay | Telcos Direct | 9Mobile |
| 2026-10-17 | 21:57:21 | VAS-1792270638-C1BA3A45986A | TELCO | TXN_COMPLETION | 2315.14ms | 500.00ms | Palmpay | Telcos Direct | Airtel |
| 2026-10-17 | 21:57:06 | VAS-1792270623-BA3983C1D10E | TELCO | TXN_COMPLETION | 1805.89ms | 500.00ms | Access Bank | NexBridge | Airtel |
| 2026-10-17 | 21:57:06 | VAS-1792270623-BA3983C1D10E | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | Access Bank | NexBridge | Airtel |
| 2026-10-17 | 21:57:00 | VAS-1792270619-8BA242AD5653 | TELCO | TXN_COMPLETION | 781.20ms | 500.00ms | Union Bank | Telcos Direct | 9Mobile |
| 2026-10-17 | 21:57:00 | VAS-1792270619-8BA242AD5653 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Union Bank | Telcos Direct | 9Mobile |
| 2026-10-17 | 21:56:44 | VAS-1792270604-C34121326F04 | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | MoMo PSB | Telcos Direct | MTN |