SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261015-4005 | Oct 15 | NexBridge | Success Rate | 95.0% | 93.2% | 126 | QUEUED | CLOSED |
| SLB-20261015-4004 | Oct 15 | Primus VAS | Success Rate | 95.0% | 94.3% | 105 | QUEUED | CLOSED |
| SLB-20261015-4003 | Oct 15 | 9Mobile | Success Rate | 95.0% | 93.9% | 110 | QUEUED | CLOSED |
| SLB-20261015-4002 | Oct 15 | Glo | Success Rate | 95.0% | 93.6% | 123 | QUEUED | CLOSED |
| SLB-20261015-4001 | Oct 15 | Airtel | Success Rate | 95.0% | 93.3% | 120 | QUEUED | CLOSED |
| SLB-20261015-4000 | Oct 15 | MTN | Success Rate | 95.0% | 93.8% | 112 | QUEUED | CLOSED |
| SLB-20261015-3999 | Oct 15 | Telcos Direct | Success Rate | 95.0% | 93.7% | 115 | QUEUED | CLOSED |
| SLB-20261015-3998 | Oct 15 | Cordis Telcom | Success Rate | 95.0% | 93.6% | 114 | QUEUED | CLOSED |
| SLB-20261015-3997 | Oct 15 | NexBridge | Success Rate | 95.0% | 93.3% | 124 | QUEUED | CLOSED |
| SLB-20261015-3996 | Oct 15 | Primus VAS | Success Rate | 95.0% | 94.1% | 110 | QUEUED | CLOSED |
| SLB-20261015-3995 | Oct 15 | 9Mobile | Success Rate | 95.0% | 93.9% | 111 | QUEUED | CLOSED |
| SLB-20261015-3994 | Oct 15 | Glo | Success Rate | 95.0% | 93.5% | 125 | QUEUED | CLOSED |
| SLB-20261015-3993 | Oct 15 | Airtel | Success Rate | 95.0% | 93.3% | 119 | QUEUED | CLOSED |
| SLB-20261015-3992 | Oct 15 | MTN | Success Rate | 95.0% | 94.0% | 108 | QUEUED | CLOSED |
| SLB-20261015-3991 | Oct 15 | Telcos Direct | Success Rate | 95.0% | 94.0% | 113 | QUEUED | CLOSED |
| SLB-20261015-3990 | Oct 15 | Cordis Telcom | Success Rate | 95.0% | 93.3% | 119 | QUEUED | CLOSED |
| SLB-20261015-3989 | Oct 15 | NexBridge | Success Rate | 95.0% | 93.6% | 119 | QUEUED | CLOSED |
| SLB-20261015-3988 | Oct 15 | Primus VAS | Success Rate | 95.0% | 94.0% | 112 | QUEUED | CLOSED |
| SLB-20261015-3987 | Oct 15 | 9Mobile | Success Rate | 95.0% | 93.8% | 114 | QUEUED | CLOSED |
| SLB-20261015-3986 | Oct 15 | Glo | Success Rate | 95.0% | 93.6% | 124 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-17 | 21:18:50 | VAS-1792268330-E88FF7220AF8 | MERCHANT | TXN_COMPLETION | 19.00s | 5.00s | FirstBank | Cordis Telcom | Glo |
| 2026-10-17 | 21:18:41 | VAS-1791842049-85CE9466D05F | AGGREGATOR | TXN_COMPLETION | 487.01ms | 400.00ms | GTBank | Telcos Direct | Airtel |
| 2026-10-17 | 21:18:41 | VAS-1791842049-85CE9466D05F | MERCHANT | TXN_COMPLETION | 426274.00s | 5.00s | GTBank | Telcos Direct | Airtel |
| 2026-10-17 | 21:18:39 | VAS-1792268315-577311D302FC | TELCO | TXN_COMPLETION | 1631.04ms | 500.00ms | Opay | Cordis Telcom | MTN |
| 2026-10-17 | 21:18:39 | VAS-1792268315-577311D302FC | AGGREGATOR | TXN_COMPLETION | 2241.30ms | 400.00ms | Opay | Cordis Telcom | MTN |
| 2026-10-17 | 21:18:39 | VAS-1792268315-577311D302FC | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Opay | Cordis Telcom | MTN |
| 2026-10-17 | 21:18:30 | VAS-1792268310-6159CE19476B | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | FirstBank | Cordis Telcom | Glo |
| 2026-10-17 | 21:18:29 | VAS-1792268305-8D5AADAC68F2 | TELCO | TXN_COMPLETION | 2301.70ms | 500.00ms | MoMo PSB | Cordis Telcom | 9Mobile |
| 2026-10-17 | 21:18:29 | VAS-1792268305-8D5AADAC68F2 | AGGREGATOR | TXN_COMPLETION | 2013.00ms | 400.00ms | MoMo PSB | Cordis Telcom | 9Mobile |
| 2026-10-17 | 21:18:29 | VAS-1792268305-8D5AADAC68F2 | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | MoMo PSB | Cordis Telcom | 9Mobile |
| 2026-10-17 | 21:18:13 | VAS-1792268290-F01138F6EC7B | AGGREGATOR | TXN_COMPLETION | 2391.95ms | 400.00ms | FirstBank | Telcos Direct | Airtel |
| 2026-10-17 | 21:18:13 | VAS-1792268290-F01138F6EC7B | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | FirstBank | Telcos Direct | Airtel |
| 2026-10-17 | 21:18:03 | VAS-1792268280-7AC6595E941D | AGGREGATOR | TXN_COMPLETION | 2109.43ms | 400.00ms | MoMo PSB | NexBridge | 9Mobile |
| 2026-10-17 | 21:17:41 | VAS-1792268261-628C137883AA | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Opay | Telcos Direct | MTN |
| 2026-10-17 | 21:17:39 | VAS-1792268256-4BF304BF6074 | TELCO | TXN_COMPLETION | 2518.81ms | 500.00ms | Stanbic IBTC | Cordis Telcom | Glo |
| 2026-10-17 | 21:17:39 | VAS-1792268256-4BF304BF6074 | MERCHANT | TXN_COMPLETION | 13.00s | 5.00s | Stanbic IBTC | Cordis Telcom | Glo |
| 2026-10-17 | 21:17:29 | VAS-1792268246-4F05C971FACB | AGGREGATOR | TXN_COMPLETION | 2213.55ms | 400.00ms | Palmpay | Primus VAS | MTN |
| 2026-10-17 | 21:17:29 | VAS-1792268246-4F05C971FACB | MERCHANT | TXN_COMPLETION | 13.00s | 5.00s | Palmpay | Primus VAS | MTN |
| 2026-10-17 | 21:17:23 | VAS-1792268241-8D22A0D7CDCF | AGGREGATOR | TXN_COMPLETION | 1241.59ms | 400.00ms | Kuda MFB | Cordis Telcom | 9Mobile |
| 2026-10-17 | 21:17:14 | VAS-1792268231-697983320F06 | TELCO | TXN_COMPLETION | 2210.82ms | 500.00ms | Stanbic IBTC | Telcos Direct | Glo |