SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261015-4005 | Oct 15 | NexBridge | Success Rate | 95.0% | 93.2% | 126 | QUEUED | CLOSED |
| SLB-20261015-4004 | Oct 15 | Primus VAS | Success Rate | 95.0% | 94.3% | 105 | QUEUED | CLOSED |
| SLB-20261015-4003 | Oct 15 | 9Mobile | Success Rate | 95.0% | 93.9% | 110 | QUEUED | CLOSED |
| SLB-20261015-4002 | Oct 15 | Glo | Success Rate | 95.0% | 93.6% | 123 | QUEUED | CLOSED |
| SLB-20261015-4001 | Oct 15 | Airtel | Success Rate | 95.0% | 93.3% | 120 | QUEUED | CLOSED |
| SLB-20261015-4000 | Oct 15 | MTN | Success Rate | 95.0% | 93.8% | 112 | QUEUED | CLOSED |
| SLB-20261015-3999 | Oct 15 | Telcos Direct | Success Rate | 95.0% | 93.7% | 115 | QUEUED | CLOSED |
| SLB-20261015-3998 | Oct 15 | Cordis Telcom | Success Rate | 95.0% | 93.6% | 114 | QUEUED | CLOSED |
| SLB-20261015-3997 | Oct 15 | NexBridge | Success Rate | 95.0% | 93.3% | 124 | QUEUED | CLOSED |
| SLB-20261015-3996 | Oct 15 | Primus VAS | Success Rate | 95.0% | 94.1% | 110 | QUEUED | CLOSED |
| SLB-20261015-3995 | Oct 15 | 9Mobile | Success Rate | 95.0% | 93.9% | 111 | QUEUED | CLOSED |
| SLB-20261015-3994 | Oct 15 | Glo | Success Rate | 95.0% | 93.5% | 125 | QUEUED | CLOSED |
| SLB-20261015-3993 | Oct 15 | Airtel | Success Rate | 95.0% | 93.3% | 119 | QUEUED | CLOSED |
| SLB-20261015-3992 | Oct 15 | MTN | Success Rate | 95.0% | 94.0% | 108 | QUEUED | CLOSED |
| SLB-20261015-3991 | Oct 15 | Telcos Direct | Success Rate | 95.0% | 94.0% | 113 | QUEUED | CLOSED |
| SLB-20261015-3990 | Oct 15 | Cordis Telcom | Success Rate | 95.0% | 93.3% | 119 | QUEUED | CLOSED |
| SLB-20261015-3989 | Oct 15 | NexBridge | Success Rate | 95.0% | 93.6% | 119 | QUEUED | CLOSED |
| SLB-20261015-3988 | Oct 15 | Primus VAS | Success Rate | 95.0% | 94.0% | 112 | QUEUED | CLOSED |
| SLB-20261015-3987 | Oct 15 | 9Mobile | Success Rate | 95.0% | 93.8% | 114 | QUEUED | CLOSED |
| SLB-20261015-3986 | Oct 15 | Glo | Success Rate | 95.0% | 93.6% | 124 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-17 | 14:28:21 | VAS-1792243699-E73BE92F861B | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | MoMo PSB | Telcos Direct | 9Mobile |
| 2026-10-17 | 14:28:06 | VAS-1792243684-064668E9443F | AGGREGATOR | TXN_COMPLETION | 1187.65ms | 400.00ms | Opay | Primus VAS | MTN |
| 2026-10-17 | 14:28:06 | VAS-1792243684-064668E9443F | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Opay | Primus VAS | MTN |
| 2026-10-17 | 14:27:49 | VAS-1792243669-75E0340521B2 | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | GTBank | Telcos Direct | Airtel |
| 2026-10-17 | 14:27:47 | VAS-1792243664-F4654DC5E666 | TELCO | TXN_COMPLETION | 2316.61ms | 500.00ms | Union Bank | NexBridge | Airtel |
| 2026-10-17 | 14:27:47 | VAS-1792243664-F4654DC5E666 | AGGREGATOR | TXN_COMPLETION | 712.19ms | 400.00ms | Union Bank | NexBridge | Airtel |
| 2026-10-17 | 14:27:47 | VAS-1792243664-F4654DC5E666 | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | Union Bank | NexBridge | Airtel |
| 2026-10-17 | 14:27:40 | VAS-1792243659-A3DAA57E54FA | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | Kuda MFB | Telcos Direct | 9Mobile |
| 2026-10-17 | 14:27:30 | VAS-1792243650-07850CFC8FAF | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | FirstBank | Cordis Telcom | 9Mobile |
| 2026-10-17 | 14:27:29 | VAS-1792243645-7EB4EFDAF451 | TELCO | TXN_COMPLETION | 2018.81ms | 500.00ms | Kuda MFB | Primus VAS | Airtel |
| 2026-10-17 | 14:27:29 | VAS-1792243645-7EB4EFDAF451 | AGGREGATOR | TXN_COMPLETION | 2435.90ms | 400.00ms | Kuda MFB | Primus VAS | Airtel |
| 2026-10-17 | 14:27:29 | VAS-1792243645-7EB4EFDAF451 | MERCHANT | TXN_COMPLETION | 16.00s | 5.00s | Kuda MFB | Primus VAS | Airtel |
| 2026-10-17 | 14:27:22 | VAS-1792243640-61A9D12AA28B | TELCO | TXN_COMPLETION | 1602.86ms | 500.00ms | GTBank | Primus VAS | MTN |
| 2026-10-17 | 14:27:22 | VAS-1792243640-61A9D12AA28B | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | GTBank | Primus VAS | MTN |
| 2026-10-17 | 14:27:17 | VAS-1792243635-20279C0DE30E | TELCO | TXN_COMPLETION | 714.30ms | 500.00ms | GTBank | Cordis Telcom | Airtel |
| 2026-10-17 | 14:27:17 | VAS-1792243635-20279C0DE30E | AGGREGATOR | TXN_COMPLETION | 1234.63ms | 400.00ms | GTBank | Cordis Telcom | Airtel |
| 2026-10-17 | 14:27:01 | VAS-1792243620-BAC53AB1636E | MERCHANT | TXN_COMPLETION | 16.00s | 5.00s | Kuda MFB | Primus VAS | 9Mobile |
| 2026-10-17 | 14:26:57 | VAS-1792243615-C7F89D7DF473 | AGGREGATOR | TXN_COMPLETION | 1726.29ms | 400.00ms | GTBank | NexBridge | 9Mobile |
| 2026-10-17 | 14:26:54 | VAS-1792243610-3B7E5E814FF8 | TELCO | TXN_COMPLETION | 2422.18ms | 500.00ms | Access Bank | Cordis Telcom | Airtel |
| 2026-10-17 | 14:26:54 | VAS-1792243610-3B7E5E814FF8 | AGGREGATOR | TXN_COMPLETION | 1145.74ms | 400.00ms | Access Bank | Cordis Telcom | Airtel |