SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261015-4005 | Oct 15 | NexBridge | Success Rate | 95.0% | 93.2% | 126 | QUEUED | CLOSED |
| SLB-20261015-4004 | Oct 15 | Primus VAS | Success Rate | 95.0% | 94.3% | 105 | QUEUED | CLOSED |
| SLB-20261015-4003 | Oct 15 | 9Mobile | Success Rate | 95.0% | 93.9% | 110 | QUEUED | CLOSED |
| SLB-20261015-4002 | Oct 15 | Glo | Success Rate | 95.0% | 93.6% | 123 | QUEUED | CLOSED |
| SLB-20261015-4001 | Oct 15 | Airtel | Success Rate | 95.0% | 93.3% | 120 | QUEUED | CLOSED |
| SLB-20261015-4000 | Oct 15 | MTN | Success Rate | 95.0% | 93.8% | 112 | QUEUED | CLOSED |
| SLB-20261015-3999 | Oct 15 | Telcos Direct | Success Rate | 95.0% | 93.7% | 115 | QUEUED | CLOSED |
| SLB-20261015-3998 | Oct 15 | Cordis Telcom | Success Rate | 95.0% | 93.6% | 114 | QUEUED | CLOSED |
| SLB-20261015-3997 | Oct 15 | NexBridge | Success Rate | 95.0% | 93.3% | 124 | QUEUED | CLOSED |
| SLB-20261015-3996 | Oct 15 | Primus VAS | Success Rate | 95.0% | 94.1% | 110 | QUEUED | CLOSED |
| SLB-20261015-3995 | Oct 15 | 9Mobile | Success Rate | 95.0% | 93.9% | 111 | QUEUED | CLOSED |
| SLB-20261015-3994 | Oct 15 | Glo | Success Rate | 95.0% | 93.5% | 125 | QUEUED | CLOSED |
| SLB-20261015-3993 | Oct 15 | Airtel | Success Rate | 95.0% | 93.3% | 119 | QUEUED | CLOSED |
| SLB-20261015-3992 | Oct 15 | MTN | Success Rate | 95.0% | 94.0% | 108 | QUEUED | CLOSED |
| SLB-20261015-3991 | Oct 15 | Telcos Direct | Success Rate | 95.0% | 94.0% | 113 | QUEUED | CLOSED |
| SLB-20261015-3990 | Oct 15 | Cordis Telcom | Success Rate | 95.0% | 93.3% | 119 | QUEUED | CLOSED |
| SLB-20261015-3989 | Oct 15 | NexBridge | Success Rate | 95.0% | 93.6% | 119 | QUEUED | CLOSED |
| SLB-20261015-3988 | Oct 15 | Primus VAS | Success Rate | 95.0% | 94.0% | 112 | QUEUED | CLOSED |
| SLB-20261015-3987 | Oct 15 | 9Mobile | Success Rate | 95.0% | 93.8% | 114 | QUEUED | CLOSED |
| SLB-20261015-3986 | Oct 15 | Glo | Success Rate | 95.0% | 93.6% | 124 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-17 | 14:05:51 | VAS-1792242347-3A85FC84338A | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Kuda MFB | Primus VAS | Airtel |
| 2026-10-17 | 14:05:43 | VAS-1792242343-A1658C8E927F | MERCHANT | TXN_COMPLETION | 35.00s | 5.00s | Opay | Telcos Direct | MTN |
| 2026-10-17 | 14:05:39 | VAS-1792242338-2B297E12EDAB | AGGREGATOR | TXN_COMPLETION | 760.59ms | 400.00ms | GTBank | Telcos Direct | MTN |
| 2026-10-17 | 14:05:39 | VAS-1792242338-2B297E12EDAB | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | GTBank | Telcos Direct | MTN |
| 2026-10-17 | 14:05:34 | VAS-1792242333-C80B67A774B4 | TELCO | TXN_COMPLETION | 1492.44ms | 500.00ms | FirstBank | NexBridge | MTN |
| 2026-10-17 | 14:05:20 | VAS-1792242319-642E737C2076 | AGGREGATOR | TXN_COMPLETION | 1774.44ms | 400.00ms | Kuda MFB | Telcos Direct | Glo |
| 2026-10-17 | 14:04:59 | VAS-1792242298-C55A68258405 | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | FirstBank | Cordis Telcom | Airtel |
| 2026-10-17 | 14:04:44 | VAS-1792242284-80D3926A8EB6 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | GTBank | Telcos Direct | MTN |
| 2026-10-17 | 14:04:40 | VAS-1792242279-28A902BCC375 | AGGREGATOR | TXN_COMPLETION | 1001.52ms | 400.00ms | GTBank | Telcos Direct | Airtel |
| 2026-10-17 | 14:04:37 | VAS-1792242274-978FA9FD48E7 | TELCO | TXN_COMPLETION | 2286.54ms | 500.00ms | Stanbic IBTC | NexBridge | 9Mobile |
| 2026-10-17 | 14:04:37 | VAS-1792242274-978FA9FD48E7 | AGGREGATOR | TXN_COMPLETION | 914.95ms | 400.00ms | Stanbic IBTC | NexBridge | 9Mobile |
| 2026-10-17 | 14:04:37 | VAS-1792242274-978FA9FD48E7 | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | Stanbic IBTC | NexBridge | 9Mobile |
| 2026-10-17 | 14:04:31 | VAS-1792242269-59F617A27C11 | AGGREGATOR | TXN_COMPLETION | 1485.99ms | 400.00ms | Access Bank | Cordis Telcom | 9Mobile |
| 2026-10-17 | 14:04:31 | VAS-1792242269-59F617A27C11 | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | Access Bank | Cordis Telcom | 9Mobile |
| 2026-10-17 | 14:04:25 | VAS-1792242264-461630E699B0 | AGGREGATOR | TXN_COMPLETION | 880.84ms | 400.00ms | GTBank | Cordis Telcom | Glo |
| 2026-10-17 | 14:04:25 | VAS-1792242264-461630E699B0 | MERCHANT | TXN_COMPLETION | 35.00s | 5.00s | GTBank | Cordis Telcom | Glo |
| 2026-10-17 | 14:04:24 | VAS-1792242259-161FAA9C7C42 | AGGREGATOR | TXN_COMPLETION | 2061.98ms | 400.00ms | FirstBank | Telcos Direct | Airtel |
| 2026-10-17 | 14:04:24 | VAS-1792242259-161FAA9C7C42 | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | FirstBank | Telcos Direct | Airtel |
| 2026-10-17 | 14:04:16 | VAS-1792242254-18E8A09EA1DF | AGGREGATOR | TXN_COMPLETION | 1230.69ms | 400.00ms | Palmpay | Primus VAS | Glo |
| 2026-10-17 | 14:04:16 | VAS-1792242254-18E8A09EA1DF | MERCHANT | TXN_COMPLETION | 23.00s | 5.00s | Palmpay | Primus VAS | Glo |