SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261015-4005 | Oct 15 | NexBridge | Success Rate | 95.0% | 93.2% | 126 | QUEUED | CLOSED |
| SLB-20261015-4004 | Oct 15 | Primus VAS | Success Rate | 95.0% | 94.3% | 105 | QUEUED | CLOSED |
| SLB-20261015-4003 | Oct 15 | 9Mobile | Success Rate | 95.0% | 93.9% | 110 | QUEUED | CLOSED |
| SLB-20261015-4002 | Oct 15 | Glo | Success Rate | 95.0% | 93.6% | 123 | QUEUED | CLOSED |
| SLB-20261015-4001 | Oct 15 | Airtel | Success Rate | 95.0% | 93.3% | 120 | QUEUED | CLOSED |
| SLB-20261015-4000 | Oct 15 | MTN | Success Rate | 95.0% | 93.8% | 112 | QUEUED | CLOSED |
| SLB-20261015-3999 | Oct 15 | Telcos Direct | Success Rate | 95.0% | 93.7% | 115 | QUEUED | CLOSED |
| SLB-20261015-3998 | Oct 15 | Cordis Telcom | Success Rate | 95.0% | 93.6% | 114 | QUEUED | CLOSED |
| SLB-20261015-3997 | Oct 15 | NexBridge | Success Rate | 95.0% | 93.3% | 124 | QUEUED | CLOSED |
| SLB-20261015-3996 | Oct 15 | Primus VAS | Success Rate | 95.0% | 94.1% | 110 | QUEUED | CLOSED |
| SLB-20261015-3995 | Oct 15 | 9Mobile | Success Rate | 95.0% | 93.9% | 111 | QUEUED | CLOSED |
| SLB-20261015-3994 | Oct 15 | Glo | Success Rate | 95.0% | 93.5% | 125 | QUEUED | CLOSED |
| SLB-20261015-3993 | Oct 15 | Airtel | Success Rate | 95.0% | 93.3% | 119 | QUEUED | CLOSED |
| SLB-20261015-3992 | Oct 15 | MTN | Success Rate | 95.0% | 94.0% | 108 | QUEUED | CLOSED |
| SLB-20261015-3991 | Oct 15 | Telcos Direct | Success Rate | 95.0% | 94.0% | 113 | QUEUED | CLOSED |
| SLB-20261015-3990 | Oct 15 | Cordis Telcom | Success Rate | 95.0% | 93.3% | 119 | QUEUED | CLOSED |
| SLB-20261015-3989 | Oct 15 | NexBridge | Success Rate | 95.0% | 93.6% | 119 | QUEUED | CLOSED |
| SLB-20261015-3988 | Oct 15 | Primus VAS | Success Rate | 95.0% | 94.0% | 112 | QUEUED | CLOSED |
| SLB-20261015-3987 | Oct 15 | 9Mobile | Success Rate | 95.0% | 93.8% | 114 | QUEUED | CLOSED |
| SLB-20261015-3986 | Oct 15 | Glo | Success Rate | 95.0% | 93.6% | 124 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-17 | 13:41:29 | VAS-1792240888-8206BD8260F6 | TELCO | TXN_COMPLETION | 1017.36ms | 500.00ms | Access Bank | Primus VAS | Glo |
| 2026-10-17 | 13:41:29 | VAS-1792240888-8206BD8260F6 | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | Access Bank | Primus VAS | Glo |
| 2026-10-17 | 13:41:25 | VAS-1792240883-5EEDF67E0EA2 | AGGREGATOR | TXN_COMPLETION | 1844.25ms | 400.00ms | GTBank | Cordis Telcom | Airtel |
| 2026-10-17 | 13:41:25 | VAS-1792240883-5EEDF67E0EA2 | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | GTBank | Cordis Telcom | Airtel |
| 2026-10-17 | 13:41:18 | VAS-1792240878-7EBB1C18D080 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | MoMo PSB | Telcos Direct | MTN |
| 2026-10-17 | 13:41:09 | VAS-1792240868-AE18A913E149 | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | Kuda MFB | NexBridge | Glo |
| 2026-10-17 | 13:41:04 | VAS-1792240863-7716CE591B7A | MERCHANT | TXN_COMPLETION | 23.00s | 5.00s | Opay | Primus VAS | Airtel |
| 2026-10-17 | 13:40:50 | VAS-1792240848-458BEEA53947 | TELCO | TXN_COMPLETION | 1619.94ms | 500.00ms | MoMo PSB | Telcos Direct | MTN |
| 2026-10-17 | 13:40:50 | VAS-1792240848-458BEEA53947 | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | MoMo PSB | Telcos Direct | MTN |
| 2026-10-17 | 13:40:26 | VAS-1792240824-49838D6ACE50 | TELCO | TXN_COMPLETION | 1518.13ms | 500.00ms | Kuda MFB | Cordis Telcom | Airtel |
| 2026-10-17 | 13:40:26 | VAS-1792240824-49838D6ACE50 | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | Kuda MFB | Cordis Telcom | Airtel |
| 2026-10-17 | 13:40:07 | VAS-1792240805-C1493F9E94A1 | AGGREGATOR | TXN_COMPLETION | 2214.23ms | 400.00ms | Stanbic IBTC | Cordis Telcom | Airtel |
| 2026-10-17 | 13:40:00 | VAS-1792240799-F3C9553E000B | AGGREGATOR | TXN_COMPLETION | 826.39ms | 400.00ms | Palmpay | Cordis Telcom | Airtel |
| 2026-10-17 | 13:39:56 | VAS-1792240794-BFA69905EBC0 | TELCO | TXN_COMPLETION | 1474.61ms | 500.00ms | Opay | Telcos Direct | Glo |
| 2026-10-17 | 13:39:56 | VAS-1792240794-BFA69905EBC0 | MERCHANT | TXN_COMPLETION | 22.00s | 5.00s | Opay | Telcos Direct | Glo |
| 2026-10-17 | 13:39:50 | VAS-1792240789-625918AA8873 | MERCHANT | TXN_COMPLETION | 19.00s | 5.00s | Access Bank | NexBridge | Glo |
| 2026-10-17 | 13:39:41 | VAS-1792240780-71722D63C608 | AGGREGATOR | TXN_COMPLETION | 971.58ms | 400.00ms | Union Bank | Cordis Telcom | MTN |
| 2026-10-17 | 13:39:41 | VAS-1792240780-71722D63C608 | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | Union Bank | Cordis Telcom | MTN |
| 2026-10-17 | 13:39:22 | VAS-1792240760-01AF3393E432 | TELCO | TXN_COMPLETION | 1799.10ms | 500.00ms | GTBank | Primus VAS | 9Mobile |
| 2026-10-17 | 13:39:11 | VAS-1792240750-705F6871CD50 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Palmpay | Cordis Telcom | 9Mobile |