SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261015-4005 | Oct 15 | NexBridge | Success Rate | 95.0% | 93.2% | 126 | QUEUED | CLOSED |
| SLB-20261015-4004 | Oct 15 | Primus VAS | Success Rate | 95.0% | 94.3% | 105 | QUEUED | CLOSED |
| SLB-20261015-4003 | Oct 15 | 9Mobile | Success Rate | 95.0% | 93.9% | 110 | QUEUED | CLOSED |
| SLB-20261015-4002 | Oct 15 | Glo | Success Rate | 95.0% | 93.6% | 123 | QUEUED | CLOSED |
| SLB-20261015-4001 | Oct 15 | Airtel | Success Rate | 95.0% | 93.3% | 120 | QUEUED | CLOSED |
| SLB-20261015-4000 | Oct 15 | MTN | Success Rate | 95.0% | 93.8% | 112 | QUEUED | CLOSED |
| SLB-20261015-3999 | Oct 15 | Telcos Direct | Success Rate | 95.0% | 93.7% | 115 | QUEUED | CLOSED |
| SLB-20261015-3998 | Oct 15 | Cordis Telcom | Success Rate | 95.0% | 93.6% | 114 | QUEUED | CLOSED |
| SLB-20261015-3997 | Oct 15 | NexBridge | Success Rate | 95.0% | 93.3% | 124 | QUEUED | CLOSED |
| SLB-20261015-3996 | Oct 15 | Primus VAS | Success Rate | 95.0% | 94.1% | 110 | QUEUED | CLOSED |
| SLB-20261015-3995 | Oct 15 | 9Mobile | Success Rate | 95.0% | 93.9% | 111 | QUEUED | CLOSED |
| SLB-20261015-3994 | Oct 15 | Glo | Success Rate | 95.0% | 93.5% | 125 | QUEUED | CLOSED |
| SLB-20261015-3993 | Oct 15 | Airtel | Success Rate | 95.0% | 93.3% | 119 | QUEUED | CLOSED |
| SLB-20261015-3992 | Oct 15 | MTN | Success Rate | 95.0% | 94.0% | 108 | QUEUED | CLOSED |
| SLB-20261015-3991 | Oct 15 | Telcos Direct | Success Rate | 95.0% | 94.0% | 113 | QUEUED | CLOSED |
| SLB-20261015-3990 | Oct 15 | Cordis Telcom | Success Rate | 95.0% | 93.3% | 119 | QUEUED | CLOSED |
| SLB-20261015-3989 | Oct 15 | NexBridge | Success Rate | 95.0% | 93.6% | 119 | QUEUED | CLOSED |
| SLB-20261015-3988 | Oct 15 | Primus VAS | Success Rate | 95.0% | 94.0% | 112 | QUEUED | CLOSED |
| SLB-20261015-3987 | Oct 15 | 9Mobile | Success Rate | 95.0% | 93.8% | 114 | QUEUED | CLOSED |
| SLB-20261015-3986 | Oct 15 | Glo | Success Rate | 95.0% | 93.6% | 124 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-17 | 13:33:43 | VAS-1792240421-2A51E455FD2E | TELCO | TXN_COMPLETION | 1578.70ms | 500.00ms | FirstBank | NexBridge | 9Mobile |
| 2026-10-17 | 13:33:43 | VAS-1792240421-2A51E455FD2E | MERCHANT | TXN_COMPLETION | 23.00s | 5.00s | FirstBank | NexBridge | 9Mobile |
| 2026-10-17 | 13:33:38 | VAS-1792240416-183289A2286E | TELCO | TXN_COMPLETION | 1132.85ms | 500.00ms | Union Bank | NexBridge | MTN |
| 2026-10-17 | 13:33:34 | VAS-1792240411-9638A02C2C8F | TELCO | TXN_COMPLETION | 1459.50ms | 500.00ms | Access Bank | Telcos Direct | 9Mobile |
| 2026-10-17 | 13:33:34 | VAS-1792240411-9638A02C2C8F | AGGREGATOR | TXN_COMPLETION | 1423.87ms | 400.00ms | Access Bank | Telcos Direct | 9Mobile |
| 2026-10-17 | 13:33:34 | VAS-1792240411-9638A02C2C8F | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | Access Bank | Telcos Direct | 9Mobile |
| 2026-10-17 | 13:33:12 | VAS-1792240392-03CFEF42A9C3 | MERCHANT | TXN_COMPLETION | 29.00s | 5.00s | Access Bank | Cordis Telcom | Airtel |
| 2026-10-17 | 13:33:02 | VAS-1791257199-177D8ADBF97D | AGGREGATOR | TXN_COMPLETION | 406.56ms | 400.00ms | Stanbic IBTC | Telcos Direct | MTN |
| 2026-10-17 | 13:33:02 | VAS-1791257199-177D8ADBF97D | MERCHANT | TXN_COMPLETION | 983194.00s | 5.00s | Stanbic IBTC | Telcos Direct | MTN |
| 2026-10-17 | 13:32:53 | VAS-1792240372-20B7772C692B | MERCHANT | TXN_COMPLETION | 23.00s | 5.00s | GTBank | Cordis Telcom | Glo |
| 2026-10-17 | 13:32:49 | VAS-1792240367-C75DD661D5E6 | AGGREGATOR | TXN_COMPLETION | 1460.40ms | 400.00ms | Palmpay | Primus VAS | MTN |
| 2026-10-17 | 13:32:32 | VAS-1792240347-5D01B8C5ED88 | TELCO | TXN_COMPLETION | 1992.43ms | 500.00ms | Union Bank | Primus VAS | 9Mobile |
| 2026-10-17 | 13:32:32 | VAS-1792240347-5D01B8C5ED88 | AGGREGATOR | TXN_COMPLETION | 2143.63ms | 400.00ms | Union Bank | Primus VAS | 9Mobile |
| 2026-10-17 | 13:32:31 | VAS-1792240347-5D01B8C5ED88 | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | Union Bank | Primus VAS | 9Mobile |
| 2026-10-17 | 13:32:13 | VAS-1792240333-30710CEB285E | MERCHANT | TXN_COMPLETION | 27.00s | 5.00s | MoMo PSB | NexBridge | Airtel |
| 2026-10-17 | 13:32:09 | VAS-1792240328-8A25B4DB7DE6 | TELCO | TXN_COMPLETION | 831.45ms | 500.00ms | Union Bank | Cordis Telcom | Glo |
| 2026-10-17 | 13:31:35 | VAS-1792240293-D5564D8E6AA3 | TELCO | TXN_COMPLETION | 1734.39ms | 500.00ms | Stanbic IBTC | Primus VAS | MTN |
| 2026-10-17 | 13:31:31 | VAS-1792240288-BE6D5A4B437D | TELCO | TXN_COMPLETION | 2290.94ms | 500.00ms | Palmpay | Telcos Direct | Glo |
| 2026-10-17 | 13:31:31 | VAS-1792240288-BE6D5A4B437D | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | Palmpay | Telcos Direct | Glo |
| 2026-10-17 | 13:31:21 | VAS-1792240279-F48C7014D5DE | TELCO | TXN_COMPLETION | 999.69ms | 500.00ms | MoMo PSB | Telcos Direct | MTN |