SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261015-3985 | Oct 15 | Airtel | Success Rate | 95.0% | 93.3% | 119 | QUEUED | CLOSED |
| SLB-20261015-3984 | Oct 15 | MTN | Success Rate | 95.0% | 94.2% | 106 | QUEUED | CLOSED |
| SLB-20261015-3983 | Oct 15 | Telcos Direct | Success Rate | 95.0% | 94.0% | 114 | QUEUED | CLOSED |
| SLB-20261015-3982 | Oct 15 | Cordis Telcom | Success Rate | 95.0% | 93.2% | 123 | QUEUED | CLOSED |
| SLB-20261015-3981 | Oct 15 | NexBridge | Success Rate | 95.0% | 93.8% | 117 | QUEUED | CLOSED |
| SLB-20261015-3980 | Oct 15 | Primus VAS | Success Rate | 95.0% | 93.9% | 115 | QUEUED | CLOSED |
| SLB-20261015-3979 | Oct 15 | 9Mobile | Success Rate | 95.0% | 93.6% | 119 | QUEUED | CLOSED |
| SLB-20261015-3978 | Oct 15 | Glo | Success Rate | 95.0% | 93.6% | 125 | QUEUED | CLOSED |
| SLB-20261015-3977 | Oct 15 | Airtel | Success Rate | 95.0% | 93.5% | 119 | QUEUED | CLOSED |
| SLB-20261015-3976 | Oct 15 | MTN | Success Rate | 95.0% | 94.2% | 106 | QUEUED | CLOSED |
| SLB-20261015-3975 | Oct 15 | Telcos Direct | Success Rate | 95.0% | 94.0% | 115 | QUEUED | CLOSED |
| SLB-20261015-3974 | Oct 15 | Cordis Telcom | Success Rate | 95.0% | 92.9% | 129 | QUEUED | CLOSED |
| SLB-20261015-3973 | Oct 15 | NexBridge | Success Rate | 95.0% | 93.8% | 119 | QUEUED | CLOSED |
| SLB-20261015-3972 | Oct 15 | Primus VAS | Success Rate | 95.0% | 94.0% | 114 | QUEUED | CLOSED |
| SLB-20261015-3971 | Oct 15 | 9Mobile | Success Rate | 95.0% | 93.4% | 123 | QUEUED | CLOSED |
| SLB-20261015-3970 | Oct 15 | Glo | Success Rate | 95.0% | 93.7% | 124 | QUEUED | CLOSED |
| SLB-20261015-3969 | Oct 15 | Airtel | Success Rate | 95.0% | 93.4% | 122 | QUEUED | CLOSED |
| SLB-20261015-3968 | Oct 15 | MTN | Success Rate | 95.0% | 94.2% | 108 | QUEUED | CLOSED |
| SLB-20261015-3967 | Oct 15 | Telcos Direct | Success Rate | 95.0% | 94.0% | 118 | QUEUED | CLOSED |
| SLB-20261015-3966 | Oct 15 | Cordis Telcom | Success Rate | 95.0% | 93.0% | 128 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-17 | 16:25:47 | VAS-1792250743-3F6AA01004EE | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | Opay | Telcos Direct | Glo |
| 2026-10-17 | 16:25:35 | VAS-1792250734-3909645C9C7F | AGGREGATOR | TXN_COMPLETION | 977.30ms | 400.00ms | Kuda MFB | Primus VAS | MTN |
| 2026-10-17 | 16:25:35 | VAS-1792250734-3909645C9C7F | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | Kuda MFB | Primus VAS | MTN |
| 2026-10-17 | 16:25:31 | VAS-1792250729-A89B5FFA6D23 | TELCO | TXN_COMPLETION | 2461.41ms | 500.00ms | FirstBank | NexBridge | 9Mobile |
| 2026-10-17 | 16:25:31 | VAS-1792250729-A89B5FFA6D23 | MERCHANT | TXN_COMPLETION | 35.00s | 5.00s | FirstBank | NexBridge | 9Mobile |
| 2026-10-17 | 16:25:22 | VAS-1792250722-94C2B7C6F5DE | AGGREGATOR | TXN_COMPLETION | 2223.00ms | 400.00ms | Kuda MFB | Primus VAS | MTN |
| 2026-10-17 | 16:25:22 | VAS-1792250722-94C2B7C6F5DE | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Kuda MFB | Primus VAS | MTN |
| 2026-10-17 | 16:25:10 | VAS-1792250709-7825EF397130 | TELCO | TXN_COMPLETION | 690.83ms | 500.00ms | Stanbic IBTC | NexBridge | MTN |
| 2026-10-17 | 16:25:10 | VAS-1792250709-7825EF397130 | AGGREGATOR | TXN_COMPLETION | 413.97ms | 400.00ms | Stanbic IBTC | NexBridge | MTN |
| 2026-10-17 | 16:25:10 | VAS-1792250709-7825EF397130 | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | Stanbic IBTC | NexBridge | MTN |
| 2026-10-17 | 16:24:41 | VAS-1792250680-CC39D1888378 | TELCO | TXN_COMPLETION | 1332.02ms | 500.00ms | Access Bank | NexBridge | MTN |
| 2026-10-17 | 16:24:38 | VAS-1792250675-86050AA0274A | TELCO | TXN_COMPLETION | 1300.46ms | 500.00ms | FirstBank | NexBridge | Glo |
| 2026-10-17 | 16:24:38 | VAS-1792250675-86050AA0274A | AGGREGATOR | TXN_COMPLETION | 1881.57ms | 400.00ms | FirstBank | NexBridge | Glo |
| 2026-10-17 | 16:24:33 | VAS-1792250670-AF0ECAFB68AD | TELCO | TXN_COMPLETION | 1518.66ms | 500.00ms | FirstBank | NexBridge | Airtel |
| 2026-10-17 | 16:24:33 | VAS-1792250670-AF0ECAFB68AD | AGGREGATOR | TXN_COMPLETION | 1324.94ms | 400.00ms | FirstBank | NexBridge | Airtel |
| 2026-10-17 | 16:24:33 | VAS-1792250670-AF0ECAFB68AD | MERCHANT | TXN_COMPLETION | 31.00s | 5.00s | FirstBank | NexBridge | Airtel |
| 2026-10-17 | 16:24:17 | VAS-1792250655-21B018DFBC0D | TELCO | TXN_COMPLETION | 1803.19ms | 500.00ms | Union Bank | Cordis Telcom | MTN |
| 2026-10-17 | 16:24:17 | VAS-1792250655-21B018DFBC0D | MERCHANT | TXN_COMPLETION | 27.00s | 5.00s | Union Bank | Cordis Telcom | MTN |
| 2026-10-17 | 16:24:03 | VAS-1792250640-8020B530B439 | TELCO | TXN_COMPLETION | 2104.40ms | 500.00ms | Union Bank | NexBridge | Airtel |
| 2026-10-17 | 16:24:03 | VAS-1792250640-8020B530B439 | AGGREGATOR | TXN_COMPLETION | 403.04ms | 400.00ms | Union Bank | NexBridge | Airtel |