SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261015-3985 | Oct 15 | Airtel | Success Rate | 95.0% | 93.3% | 119 | QUEUED | CLOSED |
| SLB-20261015-3984 | Oct 15 | MTN | Success Rate | 95.0% | 94.2% | 106 | QUEUED | CLOSED |
| SLB-20261015-3983 | Oct 15 | Telcos Direct | Success Rate | 95.0% | 94.0% | 114 | QUEUED | CLOSED |
| SLB-20261015-3982 | Oct 15 | Cordis Telcom | Success Rate | 95.0% | 93.2% | 123 | QUEUED | CLOSED |
| SLB-20261015-3981 | Oct 15 | NexBridge | Success Rate | 95.0% | 93.8% | 117 | QUEUED | CLOSED |
| SLB-20261015-3980 | Oct 15 | Primus VAS | Success Rate | 95.0% | 93.9% | 115 | QUEUED | CLOSED |
| SLB-20261015-3979 | Oct 15 | 9Mobile | Success Rate | 95.0% | 93.6% | 119 | QUEUED | CLOSED |
| SLB-20261015-3978 | Oct 15 | Glo | Success Rate | 95.0% | 93.6% | 125 | QUEUED | CLOSED |
| SLB-20261015-3977 | Oct 15 | Airtel | Success Rate | 95.0% | 93.5% | 119 | QUEUED | CLOSED |
| SLB-20261015-3976 | Oct 15 | MTN | Success Rate | 95.0% | 94.2% | 106 | QUEUED | CLOSED |
| SLB-20261015-3975 | Oct 15 | Telcos Direct | Success Rate | 95.0% | 94.0% | 115 | QUEUED | CLOSED |
| SLB-20261015-3974 | Oct 15 | Cordis Telcom | Success Rate | 95.0% | 92.9% | 129 | QUEUED | CLOSED |
| SLB-20261015-3973 | Oct 15 | NexBridge | Success Rate | 95.0% | 93.8% | 119 | QUEUED | CLOSED |
| SLB-20261015-3972 | Oct 15 | Primus VAS | Success Rate | 95.0% | 94.0% | 114 | QUEUED | CLOSED |
| SLB-20261015-3971 | Oct 15 | 9Mobile | Success Rate | 95.0% | 93.4% | 123 | QUEUED | CLOSED |
| SLB-20261015-3970 | Oct 15 | Glo | Success Rate | 95.0% | 93.7% | 124 | QUEUED | CLOSED |
| SLB-20261015-3969 | Oct 15 | Airtel | Success Rate | 95.0% | 93.4% | 122 | QUEUED | CLOSED |
| SLB-20261015-3968 | Oct 15 | MTN | Success Rate | 95.0% | 94.2% | 108 | QUEUED | CLOSED |
| SLB-20261015-3967 | Oct 15 | Telcos Direct | Success Rate | 95.0% | 94.0% | 118 | QUEUED | CLOSED |
| SLB-20261015-3966 | Oct 15 | Cordis Telcom | Success Rate | 95.0% | 93.0% | 128 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-18 | 13:07:33 | VAS-1792325251-DE6B2D0EFB61 | TELCO | TXN_COMPLETION | 2404.03ms | 500.00ms | Access Bank | Cordis Telcom | 9Mobile |
| 2026-10-18 | 13:07:26 | VAS-1792325244-CA53C88F912D | TELCO | TXN_COMPLETION | 2090.36ms | 500.00ms | Opay | Telcos Direct | Airtel |
| 2026-10-18 | 13:07:26 | VAS-1792325244-CA53C88F912D | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | Opay | Telcos Direct | Airtel |
| 2026-10-18 | 13:07:17 | VAS-1792325236-B3B09FAC3679 | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | Access Bank | Telcos Direct | 9Mobile |
| 2026-10-18 | 13:06:39 | VAS-1792325199-D826CE3B4628 | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | Access Bank | Cordis Telcom | Airtel |
| 2026-10-18 | 13:06:17 | VAS-1792325177-DB3CE1280243 | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | Palmpay | Telcos Direct | Glo |
| 2026-10-18 | 13:05:54 | VAS-1792325152-8A67510C7BB9 | TELCO | TXN_COMPLETION | 2354.93ms | 500.00ms | Opay | Cordis Telcom | MTN |
| 2026-10-18 | 13:05:46 | VAS-1792325144-CE1A7A0A17DF | AGGREGATOR | TXN_COMPLETION | 1010.63ms | 400.00ms | Kuda MFB | Telcos Direct | MTN |
| 2026-10-18 | 13:05:46 | VAS-1792325144-CE1A7A0A17DF | MERCHANT | TXN_COMPLETION | 32.00s | 5.00s | Kuda MFB | Telcos Direct | MTN |
| 2026-10-18 | 13:05:34 | VAS-1792325134-4EE552128941 | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | Access Bank | Cordis Telcom | MTN |
| 2026-10-18 | 13:05:24 | VAS-1792325122-A6BFA7C4AA46 | TELCO | TXN_COMPLETION | 1267.73ms | 500.00ms | FirstBank | Primus VAS | MTN |
| 2026-10-18 | 13:05:24 | VAS-1792325122-A6BFA7C4AA46 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | FirstBank | Primus VAS | MTN |
| 2026-10-18 | 13:05:17 | VAS-1792325115-B93EED268910 | AGGREGATOR | TXN_COMPLETION | 2238.99ms | 400.00ms | Kuda MFB | Cordis Telcom | Glo |
| 2026-10-18 | 13:05:17 | VAS-1792325115-B93EED268910 | MERCHANT | TXN_COMPLETION | 18.00s | 5.00s | Kuda MFB | Cordis Telcom | Glo |
| 2026-10-18 | 13:05:09 | VAS-1792325107-7F6999E57860 | AGGREGATOR | TXN_COMPLETION | 1259.87ms | 400.00ms | Opay | Cordis Telcom | Airtel |
| 2026-10-18 | 13:04:54 | VAS-1792325092-4A3110FDC318 | AGGREGATOR | TXN_COMPLETION | 1141.98ms | 400.00ms | Access Bank | Primus VAS | 9Mobile |
| 2026-10-18 | 13:04:46 | VAS-1792325085-18C11423A7F8 | TELCO | TXN_COMPLETION | 992.18ms | 500.00ms | Union Bank | Primus VAS | Glo |
| 2026-10-18 | 13:04:46 | VAS-1792325085-18C11423A7F8 | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | Union Bank | Primus VAS | Glo |
| 2026-10-18 | 13:04:32 | VAS-1792325070-02F9E84FA344 | TELCO | TXN_COMPLETION | 1845.98ms | 500.00ms | GTBank | Cordis Telcom | Glo |
| 2026-10-18 | 13:04:32 | VAS-1792325070-02F9E84FA344 | MERCHANT | TXN_COMPLETION | 24.00s | 5.00s | GTBank | Cordis Telcom | Glo |