SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261015-3985 | Oct 15 | Airtel | Success Rate | 95.0% | 93.3% | 119 | QUEUED | CLOSED |
| SLB-20261015-3984 | Oct 15 | MTN | Success Rate | 95.0% | 94.2% | 106 | QUEUED | CLOSED |
| SLB-20261015-3983 | Oct 15 | Telcos Direct | Success Rate | 95.0% | 94.0% | 114 | QUEUED | CLOSED |
| SLB-20261015-3982 | Oct 15 | Cordis Telcom | Success Rate | 95.0% | 93.2% | 123 | QUEUED | CLOSED |
| SLB-20261015-3981 | Oct 15 | NexBridge | Success Rate | 95.0% | 93.8% | 117 | QUEUED | CLOSED |
| SLB-20261015-3980 | Oct 15 | Primus VAS | Success Rate | 95.0% | 93.9% | 115 | QUEUED | CLOSED |
| SLB-20261015-3979 | Oct 15 | 9Mobile | Success Rate | 95.0% | 93.6% | 119 | QUEUED | CLOSED |
| SLB-20261015-3978 | Oct 15 | Glo | Success Rate | 95.0% | 93.6% | 125 | QUEUED | CLOSED |
| SLB-20261015-3977 | Oct 15 | Airtel | Success Rate | 95.0% | 93.5% | 119 | QUEUED | CLOSED |
| SLB-20261015-3976 | Oct 15 | MTN | Success Rate | 95.0% | 94.2% | 106 | QUEUED | CLOSED |
| SLB-20261015-3975 | Oct 15 | Telcos Direct | Success Rate | 95.0% | 94.0% | 115 | QUEUED | CLOSED |
| SLB-20261015-3974 | Oct 15 | Cordis Telcom | Success Rate | 95.0% | 92.9% | 129 | QUEUED | CLOSED |
| SLB-20261015-3973 | Oct 15 | NexBridge | Success Rate | 95.0% | 93.8% | 119 | QUEUED | CLOSED |
| SLB-20261015-3972 | Oct 15 | Primus VAS | Success Rate | 95.0% | 94.0% | 114 | QUEUED | CLOSED |
| SLB-20261015-3971 | Oct 15 | 9Mobile | Success Rate | 95.0% | 93.4% | 123 | QUEUED | CLOSED |
| SLB-20261015-3970 | Oct 15 | Glo | Success Rate | 95.0% | 93.7% | 124 | QUEUED | CLOSED |
| SLB-20261015-3969 | Oct 15 | Airtel | Success Rate | 95.0% | 93.4% | 122 | QUEUED | CLOSED |
| SLB-20261015-3968 | Oct 15 | MTN | Success Rate | 95.0% | 94.2% | 108 | QUEUED | CLOSED |
| SLB-20261015-3967 | Oct 15 | Telcos Direct | Success Rate | 95.0% | 94.0% | 118 | QUEUED | CLOSED |
| SLB-20261015-3966 | Oct 15 | Cordis Telcom | Success Rate | 95.0% | 93.0% | 128 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-17 | 14:26:54 | VAS-1792243610-3B7E5E814FF8 | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | Access Bank | Cordis Telcom | Airtel |
| 2026-10-17 | 14:26:48 | VAS-1792243605-D5745D1BA9BB | TELCO | TXN_COMPLETION | 1652.71ms | 500.00ms | Union Bank | Telcos Direct | MTN |
| 2026-10-17 | 14:26:48 | VAS-1792243605-D5745D1BA9BB | AGGREGATOR | TXN_COMPLETION | 1295.37ms | 400.00ms | Union Bank | Telcos Direct | MTN |
| 2026-10-17 | 14:26:48 | VAS-1792243605-D5745D1BA9BB | MERCHANT | TXN_COMPLETION | 15.00s | 5.00s | Union Bank | Telcos Direct | MTN |
| 2026-10-17 | 14:26:36 | VAS-1792243595-218BF1AFB840 | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | Kuda MFB | Primus VAS | 9Mobile |
| 2026-10-17 | 14:26:35 | VAS-1792243591-6C4E67706EF5 | TELCO | TXN_COMPLETION | 2245.97ms | 500.00ms | Opay | Telcos Direct | Airtel |
| 2026-10-17 | 14:26:35 | VAS-1792243591-6C4E67706EF5 | AGGREGATOR | TXN_COMPLETION | 1682.55ms | 400.00ms | Opay | Telcos Direct | Airtel |
| 2026-10-17 | 14:26:35 | VAS-1792243591-6C4E67706EF5 | MERCHANT | TXN_COMPLETION | 14.00s | 5.00s | Opay | Telcos Direct | Airtel |
| 2026-10-17 | 14:26:29 | VAS-1792243586-754B6AE4D5E6 | TELCO | TXN_COMPLETION | 1771.82ms | 500.00ms | Access Bank | Primus VAS | MTN |
| 2026-10-17 | 14:26:29 | VAS-1792243586-754B6AE4D5E6 | AGGREGATOR | TXN_COMPLETION | 1450.06ms | 400.00ms | Access Bank | Primus VAS | MTN |
| 2026-10-17 | 14:26:29 | VAS-1792243586-754B6AE4D5E6 | MERCHANT | TXN_COMPLETION | 14.00s | 5.00s | Access Bank | Primus VAS | MTN |
| 2026-10-17 | 14:26:21 | VAS-1792243581-8809632FF2F4 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Palmpay | NexBridge | Glo |
| 2026-10-17 | 14:26:07 | VAS-1792243566-3BA5751ACA64 | MERCHANT | TXN_COMPLETION | 35.00s | 5.00s | Access Bank | NexBridge | Glo |
| 2026-10-17 | 14:26:02 | VAS-1792243562-2B675D1C224A | AGGREGATOR | TXN_COMPLETION | 496.32ms | 400.00ms | Kuda MFB | Telcos Direct | Glo |
| 2026-10-17 | 14:26:02 | VAS-1792243562-2B675D1C224A | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | Kuda MFB | Telcos Direct | Glo |
| 2026-10-17 | 14:25:57 | VAS-1792243556-B497EE889208 | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | Union Bank | Cordis Telcom | MTN |
| 2026-10-17 | 14:25:47 | VAS-1792243546-1ACD4098083B | AGGREGATOR | TXN_COMPLETION | 901.56ms | 400.00ms | Union Bank | Telcos Direct | Glo |
| 2026-10-17 | 14:25:47 | VAS-1792243546-1ACD4098083B | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | Union Bank | Telcos Direct | Glo |
| 2026-10-17 | 14:25:44 | VAS-1792243541-5C97D455BF27 | TELCO | TXN_COMPLETION | 1716.74ms | 500.00ms | GTBank | Primus VAS | MTN |
| 2026-10-17 | 14:25:44 | VAS-1792243541-5C97D455BF27 | MERCHANT | TXN_COMPLETION | 14.00s | 5.00s | GTBank | Primus VAS | MTN |