SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261015-3985 | Oct 15 | Airtel | Success Rate | 95.0% | 93.3% | 119 | QUEUED | CLOSED |
| SLB-20261015-3984 | Oct 15 | MTN | Success Rate | 95.0% | 94.2% | 106 | QUEUED | CLOSED |
| SLB-20261015-3983 | Oct 15 | Telcos Direct | Success Rate | 95.0% | 94.0% | 114 | QUEUED | CLOSED |
| SLB-20261015-3982 | Oct 15 | Cordis Telcom | Success Rate | 95.0% | 93.2% | 123 | QUEUED | CLOSED |
| SLB-20261015-3981 | Oct 15 | NexBridge | Success Rate | 95.0% | 93.8% | 117 | QUEUED | CLOSED |
| SLB-20261015-3980 | Oct 15 | Primus VAS | Success Rate | 95.0% | 93.9% | 115 | QUEUED | CLOSED |
| SLB-20261015-3979 | Oct 15 | 9Mobile | Success Rate | 95.0% | 93.6% | 119 | QUEUED | CLOSED |
| SLB-20261015-3978 | Oct 15 | Glo | Success Rate | 95.0% | 93.6% | 125 | QUEUED | CLOSED |
| SLB-20261015-3977 | Oct 15 | Airtel | Success Rate | 95.0% | 93.5% | 119 | QUEUED | CLOSED |
| SLB-20261015-3976 | Oct 15 | MTN | Success Rate | 95.0% | 94.2% | 106 | QUEUED | CLOSED |
| SLB-20261015-3975 | Oct 15 | Telcos Direct | Success Rate | 95.0% | 94.0% | 115 | QUEUED | CLOSED |
| SLB-20261015-3974 | Oct 15 | Cordis Telcom | Success Rate | 95.0% | 92.9% | 129 | QUEUED | CLOSED |
| SLB-20261015-3973 | Oct 15 | NexBridge | Success Rate | 95.0% | 93.8% | 119 | QUEUED | CLOSED |
| SLB-20261015-3972 | Oct 15 | Primus VAS | Success Rate | 95.0% | 94.0% | 114 | QUEUED | CLOSED |
| SLB-20261015-3971 | Oct 15 | 9Mobile | Success Rate | 95.0% | 93.4% | 123 | QUEUED | CLOSED |
| SLB-20261015-3970 | Oct 15 | Glo | Success Rate | 95.0% | 93.7% | 124 | QUEUED | CLOSED |
| SLB-20261015-3969 | Oct 15 | Airtel | Success Rate | 95.0% | 93.4% | 122 | QUEUED | CLOSED |
| SLB-20261015-3968 | Oct 15 | MTN | Success Rate | 95.0% | 94.2% | 108 | QUEUED | CLOSED |
| SLB-20261015-3967 | Oct 15 | Telcos Direct | Success Rate | 95.0% | 94.0% | 118 | QUEUED | CLOSED |
| SLB-20261015-3966 | Oct 15 | Cordis Telcom | Success Rate | 95.0% | 93.0% | 128 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-17 | 13:12:48 | VAS-1792239168-D7CFA1F75CF6 | MERCHANT | TXN_COMPLETION | 19.00s | 5.00s | Stanbic IBTC | Cordis Telcom | Glo |
| 2026-10-17 | 13:12:44 | VAS-1792239163-6FEFAE737DC7 | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | Access Bank | Telcos Direct | MTN |
| 2026-10-17 | 13:12:42 | VAS-1792239158-FE3999FB0D4C | TELCO | TXN_COMPLETION | 2428.35ms | 500.00ms | GTBank | Primus VAS | MTN |
| 2026-10-17 | 13:12:42 | VAS-1792239158-FE3999FB0D4C | AGGREGATOR | TXN_COMPLETION | 1141.46ms | 400.00ms | GTBank | Primus VAS | MTN |
| 2026-10-17 | 13:12:42 | VAS-1792239158-FE3999FB0D4C | MERCHANT | TXN_COMPLETION | 21.00s | 5.00s | GTBank | Primus VAS | MTN |
| 2026-10-17 | 13:12:30 | VAS-1792239148-8977B540CF23 | TELCO | TXN_COMPLETION | 1314.07ms | 500.00ms | Palmpay | NexBridge | MTN |
| 2026-10-17 | 13:12:30 | VAS-1792239148-8977B540CF23 | MERCHANT | TXN_COMPLETION | 30.00s | 5.00s | Palmpay | NexBridge | MTN |
| 2026-10-17 | 13:12:06 | VAS-1792239124-268E85509A94 | TELCO | TXN_COMPLETION | 1665.07ms | 500.00ms | Kuda MFB | NexBridge | 9Mobile |
| 2026-10-17 | 13:12:01 | VAS-1792239119-9CC499F69725 | AGGREGATOR | TXN_COMPLETION | 2187.04ms | 400.00ms | FirstBank | Telcos Direct | Airtel |
| 2026-10-17 | 13:11:47 | VAS-1792239104-CE7CFB407FE5 | AGGREGATOR | TXN_COMPLETION | 2331.04ms | 400.00ms | FirstBank | NexBridge | MTN |
| 2026-10-17 | 13:11:41 | VAS-1792239099-9C665913C848 | AGGREGATOR | TXN_COMPLETION | 1258.80ms | 400.00ms | Access Bank | Cordis Telcom | 9Mobile |
| 2026-10-17 | 13:11:41 | VAS-1792239099-9C665913C848 | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | Access Bank | Cordis Telcom | 9Mobile |
| 2026-10-17 | 13:11:35 | VAS-1792239094-68DE3F91A6DF | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | GTBank | Cordis Telcom | 9Mobile |
| 2026-10-17 | 13:11:21 | VAS-1792239080-2AA013AB4D4C | TELCO | TXN_COMPLETION | 760.76ms | 500.00ms | Palmpay | Cordis Telcom | Glo |
| 2026-10-17 | 13:11:10 | VAS-1792239070-C80D529DC66F | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | GTBank | Telcos Direct | Airtel |
| 2026-10-17 | 13:11:05 | VAS-1792239065-6F1FDE0E9AE2 | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | MoMo PSB | Cordis Telcom | Glo |
| 2026-10-17 | 13:11:01 | VAS-1792239060-DAD5E26AFCDE | AGGREGATOR | TXN_COMPLETION | 421.95ms | 400.00ms | Opay | Telcos Direct | MTN |
| 2026-10-17 | 13:10:56 | VAS-1792239055-CB9C91F01D57 | AGGREGATOR | TXN_COMPLETION | 741.25ms | 400.00ms | Stanbic IBTC | Primus VAS | 9Mobile |
| 2026-10-17 | 13:10:51 | VAS-1792239050-91935A5CC35B | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | FirstBank | Cordis Telcom | 9Mobile |
| 2026-10-17 | 13:10:47 | VAS-1792239045-61BB32B670CA | AGGREGATOR | TXN_COMPLETION | 1864.11ms | 400.00ms | Access Bank | Telcos Direct | Airtel |