SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261015-3985 | Oct 15 | Airtel | Success Rate | 95.0% | 93.3% | 119 | QUEUED | CLOSED |
| SLB-20261015-3984 | Oct 15 | MTN | Success Rate | 95.0% | 94.2% | 106 | QUEUED | CLOSED |
| SLB-20261015-3983 | Oct 15 | Telcos Direct | Success Rate | 95.0% | 94.0% | 114 | QUEUED | CLOSED |
| SLB-20261015-3982 | Oct 15 | Cordis Telcom | Success Rate | 95.0% | 93.2% | 123 | QUEUED | CLOSED |
| SLB-20261015-3981 | Oct 15 | NexBridge | Success Rate | 95.0% | 93.8% | 117 | QUEUED | CLOSED |
| SLB-20261015-3980 | Oct 15 | Primus VAS | Success Rate | 95.0% | 93.9% | 115 | QUEUED | CLOSED |
| SLB-20261015-3979 | Oct 15 | 9Mobile | Success Rate | 95.0% | 93.6% | 119 | QUEUED | CLOSED |
| SLB-20261015-3978 | Oct 15 | Glo | Success Rate | 95.0% | 93.6% | 125 | QUEUED | CLOSED |
| SLB-20261015-3977 | Oct 15 | Airtel | Success Rate | 95.0% | 93.5% | 119 | QUEUED | CLOSED |
| SLB-20261015-3976 | Oct 15 | MTN | Success Rate | 95.0% | 94.2% | 106 | QUEUED | CLOSED |
| SLB-20261015-3975 | Oct 15 | Telcos Direct | Success Rate | 95.0% | 94.0% | 115 | QUEUED | CLOSED |
| SLB-20261015-3974 | Oct 15 | Cordis Telcom | Success Rate | 95.0% | 92.9% | 129 | QUEUED | CLOSED |
| SLB-20261015-3973 | Oct 15 | NexBridge | Success Rate | 95.0% | 93.8% | 119 | QUEUED | CLOSED |
| SLB-20261015-3972 | Oct 15 | Primus VAS | Success Rate | 95.0% | 94.0% | 114 | QUEUED | CLOSED |
| SLB-20261015-3971 | Oct 15 | 9Mobile | Success Rate | 95.0% | 93.4% | 123 | QUEUED | CLOSED |
| SLB-20261015-3970 | Oct 15 | Glo | Success Rate | 95.0% | 93.7% | 124 | QUEUED | CLOSED |
| SLB-20261015-3969 | Oct 15 | Airtel | Success Rate | 95.0% | 93.4% | 122 | QUEUED | CLOSED |
| SLB-20261015-3968 | Oct 15 | MTN | Success Rate | 95.0% | 94.2% | 108 | QUEUED | CLOSED |
| SLB-20261015-3967 | Oct 15 | Telcos Direct | Success Rate | 95.0% | 94.0% | 118 | QUEUED | CLOSED |
| SLB-20261015-3966 | Oct 15 | Cordis Telcom | Success Rate | 95.0% | 93.0% | 128 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-17 | 13:08:50 | VAS-1792238927-A99E56736106 | TELCO | TXN_COMPLETION | 1826.45ms | 500.00ms | Stanbic IBTC | NexBridge | Glo |
| 2026-10-17 | 13:08:50 | VAS-1792238927-A99E56736106 | MERCHANT | TXN_COMPLETION | 13.00s | 5.00s | Stanbic IBTC | NexBridge | Glo |
| 2026-10-17 | 13:08:21 | VAS-1792238898-009FA58ED1B9 | TELCO | TXN_COMPLETION | 1409.36ms | 500.00ms | Palmpay | Cordis Telcom | Airtel |
| 2026-10-17 | 13:08:21 | VAS-1792238898-009FA58ED1B9 | AGGREGATOR | TXN_COMPLETION | 1378.07ms | 400.00ms | Palmpay | Cordis Telcom | Airtel |
| 2026-10-17 | 13:08:11 | VAS-1792238888-ECC013DA3B69 | TELCO | TXN_COMPLETION | 2033.94ms | 500.00ms | Access Bank | NexBridge | Glo |
| 2026-10-17 | 13:08:11 | VAS-1792238888-ECC013DA3B69 | AGGREGATOR | TXN_COMPLETION | 787.78ms | 400.00ms | Access Bank | NexBridge | Glo |
| 2026-10-17 | 13:07:59 | VAS-1792238878-9D88ED01F8DC | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | FirstBank | Cordis Telcom | MTN |
| 2026-10-17 | 13:07:54 | VAS-1792238873-FE5322881BAD | MERCHANT | TXN_COMPLETION | 21.00s | 5.00s | MoMo PSB | NexBridge | MTN |
| 2026-10-17 | 13:07:46 | VAS-1792238863-02785F0648BC | TELCO | TXN_COMPLETION | 2051.43ms | 500.00ms | GTBank | Cordis Telcom | Glo |
| 2026-10-17 | 13:07:46 | VAS-1792238863-02785F0648BC | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | GTBank | Cordis Telcom | Glo |
| 2026-10-17 | 13:07:40 | VAS-1792238858-2BEF9E6C3812 | AGGREGATOR | TXN_COMPLETION | 1019.61ms | 400.00ms | Palmpay | NexBridge | Glo |
| 2026-10-17 | 13:07:40 | VAS-1792238858-2BEF9E6C3812 | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | Palmpay | NexBridge | Glo |
| 2026-10-17 | 13:07:36 | VAS-1792238854-28C38BB257DA | AGGREGATOR | TXN_COMPLETION | 1882.93ms | 400.00ms | Union Bank | Primus VAS | 9Mobile |
| 2026-10-17 | 13:07:36 | VAS-1792238854-28C38BB257DA | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Union Bank | Primus VAS | 9Mobile |
| 2026-10-17 | 13:07:30 | VAS-1792238849-DE1271D842AA | AGGREGATOR | TXN_COMPLETION | 796.39ms | 400.00ms | Stanbic IBTC | Cordis Telcom | Glo |
| 2026-10-17 | 13:07:30 | VAS-1792238849-DE1271D842AA | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | Stanbic IBTC | Cordis Telcom | Glo |
| 2026-10-17 | 13:07:15 | VAS-1792238835-5A9DEC7EF4CD | TELCO | TXN_COMPLETION | 1061.72ms | 500.00ms | GTBank | Cordis Telcom | MTN |
| 2026-10-17 | 13:07:11 | VAS-1792238829-BE69810F3004 | TELCO | TXN_COMPLETION | 1362.77ms | 500.00ms | GTBank | Primus VAS | MTN |
| 2026-10-17 | 13:07:07 | VAS-1792238824-48D3741A2AC2 | AGGREGATOR | TXN_COMPLETION | 2338.19ms | 400.00ms | FirstBank | Telcos Direct | Glo |
| 2026-10-17 | 13:07:00 | VAS-1792238819-CCBF6B385617 | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | FirstBank | Telcos Direct | Glo |