SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261015-3965 | Oct 15 | NexBridge | Success Rate | 95.0% | 94.0% | 115 | QUEUED | CLOSED |
| SLB-20261015-3964 | Oct 15 | Primus VAS | Success Rate | 95.0% | 93.9% | 117 | QUEUED | CLOSED |
| SLB-20261015-3963 | Oct 15 | 9Mobile | Success Rate | 95.0% | 93.4% | 126 | QUEUED | CLOSED |
| SLB-20261015-3962 | Oct 15 | Glo | Success Rate | 95.0% | 93.9% | 121 | QUEUED | CLOSED |
| SLB-20261015-3961 | Oct 15 | Airtel | Success Rate | 95.0% | 93.5% | 123 | QUEUED | CLOSED |
| SLB-20261015-3960 | Oct 15 | MTN | Success Rate | 95.0% | 94.3% | 108 | QUEUED | CLOSED |
| SLB-20261014-3959 | Oct 14 | Telcos Direct | Success Rate | 95.0% | 93.9% | 122 | QUEUED | OPEN |
| SLB-20261014-3958 | Oct 14 | Cordis Telcom | Success Rate | 95.0% | 92.9% | 132 | QUEUED | OPEN |
| SLB-20261014-3957 | Oct 14 | NexBridge | Success Rate | 95.0% | 94.0% | 117 | QUEUED | OPEN |
| SLB-20261014-3956 | Oct 14 | Primus VAS | Success Rate | 95.0% | 94.0% | 118 | QUEUED | OPEN |
| SLB-20261014-3955 | Oct 14 | 9Mobile | Success Rate | 95.0% | 93.5% | 126 | QUEUED | OPEN |
| SLB-20261014-3954 | Oct 14 | Glo | Success Rate | 95.0% | 93.9% | 122 | QUEUED | OPEN |
| SLB-20261014-3953 | Oct 14 | Airtel | Success Rate | 95.0% | 93.4% | 125 | QUEUED | OPEN |
| SLB-20261014-3952 | Oct 14 | MTN | Success Rate | 95.0% | 93.9% | 116 | QUEUED | OPEN |
| SLB-20261014-3951 | Oct 14 | Telcos Direct | Success Rate | 95.0% | 93.9% | 124 | QUEUED | CLOSED |
| SLB-20261014-3950 | Oct 14 | Cordis Telcom | Success Rate | 95.0% | 92.8% | 135 | QUEUED | CLOSED |
| SLB-20261014-3949 | Oct 14 | NexBridge | Success Rate | 95.0% | 94.3% | 111 | QUEUED | CLOSED |
| SLB-20261014-3948 | Oct 14 | Primus VAS | Success Rate | 95.0% | 94.1% | 117 | QUEUED | CLOSED |
| SLB-20261014-3947 | Oct 14 | 9Mobile | Success Rate | 95.0% | 93.2% | 133 | QUEUED | CLOSED |
| SLB-20261014-3946 | Oct 14 | Glo | Success Rate | 95.0% | 94.3% | 117 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-18 | 06:20:28 | VAS-1792300827-A7F4812C66E9 | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | GTBank | Telcos Direct | MTN |
| 2026-10-18 | 06:20:23 | VAS-1792300822-BA13CD874373 | MERCHANT | TXN_COMPLETION | 29.00s | 5.00s | GTBank | Telcos Direct | 9Mobile |
| 2026-10-18 | 06:20:04 | VAS-1792300803-FBA306212AE9 | AGGREGATOR | TXN_COMPLETION | 544.94ms | 400.00ms | MoMo PSB | NexBridge | Airtel |
| 2026-10-18 | 06:20:04 | VAS-1792300803-FBA306212AE9 | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | MoMo PSB | NexBridge | Airtel |
| 2026-10-18 | 06:19:49 | VAS-1792300788-EC4E4698E5FC | AGGREGATOR | TXN_COMPLETION | 1037.21ms | 400.00ms | Palmpay | Telcos Direct | MTN |
| 2026-10-18 | 06:19:33 | VAS-1792300773-50B136818E16 | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | Palmpay | Primus VAS | MTN |
| 2026-10-18 | 06:19:24 | VAS-1792300763-D86514BF78D7 | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | Union Bank | NexBridge | Glo |
| 2026-10-18 | 06:19:20 | VAS-1792300758-C02648DA7BD0 | TELCO | TXN_COMPLETION | 907.19ms | 500.00ms | Palmpay | Cordis Telcom | Glo |
| 2026-10-18 | 06:19:20 | VAS-1792300758-C02648DA7BD0 | AGGREGATOR | TXN_COMPLETION | 977.63ms | 400.00ms | Palmpay | Cordis Telcom | Glo |
| 2026-10-18 | 06:19:04 | VAS-1792300743-7EDFA229DD57 | MERCHANT | TXN_COMPLETION | 32.00s | 5.00s | Opay | NexBridge | 9Mobile |
| 2026-10-18 | 06:19:01 | VAS-1792300738-4C3570AAB085 | AGGREGATOR | TXN_COMPLETION | 2371.59ms | 400.00ms | Palmpay | Telcos Direct | Airtel |
| 2026-10-18 | 06:19:01 | VAS-1792300738-4C3570AAB085 | MERCHANT | TXN_COMPLETION | 13.00s | 5.00s | Palmpay | Telcos Direct | Airtel |
| 2026-10-18 | 06:18:58 | VAS-1792300734-E22BDC89BAE3 | TELCO | TXN_COMPLETION | 2380.60ms | 500.00ms | GTBank | Telcos Direct | Glo |
| 2026-10-18 | 06:18:58 | VAS-1792300734-E22BDC89BAE3 | AGGREGATOR | TXN_COMPLETION | 1726.43ms | 400.00ms | GTBank | Telcos Direct | Glo |
| 2026-10-18 | 06:18:58 | VAS-1792300734-E22BDC89BAE3 | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | GTBank | Telcos Direct | Glo |
| 2026-10-18 | 06:18:50 | VAS-1792300729-9499408492B1 | AGGREGATOR | TXN_COMPLETION | 430.97ms | 400.00ms | FirstBank | Cordis Telcom | 9Mobile |
| 2026-10-18 | 06:18:50 | VAS-1792300729-9499408492B1 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | FirstBank | Cordis Telcom | 9Mobile |
| 2026-10-18 | 06:18:45 | VAS-1792300724-80583DE7D691 | TELCO | TXN_COMPLETION | 1258.79ms | 500.00ms | Kuda MFB | Telcos Direct | Airtel |
| 2026-10-18 | 06:18:45 | VAS-1792300724-80583DE7D691 | MERCHANT | TXN_COMPLETION | 13.00s | 5.00s | Kuda MFB | Telcos Direct | Airtel |
| 2026-10-18 | 06:18:34 | VAS-1792300714-354749006C19 | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | Access Bank | Primus VAS | MTN |