SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261015-3965 | Oct 15 | NexBridge | Success Rate | 95.0% | 94.0% | 115 | QUEUED | CLOSED |
| SLB-20261015-3964 | Oct 15 | Primus VAS | Success Rate | 95.0% | 93.9% | 117 | QUEUED | CLOSED |
| SLB-20261015-3963 | Oct 15 | 9Mobile | Success Rate | 95.0% | 93.4% | 126 | QUEUED | CLOSED |
| SLB-20261015-3962 | Oct 15 | Glo | Success Rate | 95.0% | 93.9% | 121 | QUEUED | CLOSED |
| SLB-20261015-3961 | Oct 15 | Airtel | Success Rate | 95.0% | 93.5% | 123 | QUEUED | CLOSED |
| SLB-20261015-3960 | Oct 15 | MTN | Success Rate | 95.0% | 94.3% | 108 | QUEUED | CLOSED |
| SLB-20261014-3959 | Oct 14 | Telcos Direct | Success Rate | 95.0% | 93.9% | 122 | QUEUED | OPEN |
| SLB-20261014-3958 | Oct 14 | Cordis Telcom | Success Rate | 95.0% | 92.9% | 132 | QUEUED | OPEN |
| SLB-20261014-3957 | Oct 14 | NexBridge | Success Rate | 95.0% | 94.0% | 117 | QUEUED | OPEN |
| SLB-20261014-3956 | Oct 14 | Primus VAS | Success Rate | 95.0% | 94.0% | 118 | QUEUED | OPEN |
| SLB-20261014-3955 | Oct 14 | 9Mobile | Success Rate | 95.0% | 93.5% | 126 | QUEUED | OPEN |
| SLB-20261014-3954 | Oct 14 | Glo | Success Rate | 95.0% | 93.9% | 122 | QUEUED | OPEN |
| SLB-20261014-3953 | Oct 14 | Airtel | Success Rate | 95.0% | 93.4% | 125 | QUEUED | OPEN |
| SLB-20261014-3952 | Oct 14 | MTN | Success Rate | 95.0% | 93.9% | 116 | QUEUED | OPEN |
| SLB-20261014-3951 | Oct 14 | Telcos Direct | Success Rate | 95.0% | 93.9% | 124 | QUEUED | CLOSED |
| SLB-20261014-3950 | Oct 14 | Cordis Telcom | Success Rate | 95.0% | 92.8% | 135 | QUEUED | CLOSED |
| SLB-20261014-3949 | Oct 14 | NexBridge | Success Rate | 95.0% | 94.3% | 111 | QUEUED | CLOSED |
| SLB-20261014-3948 | Oct 14 | Primus VAS | Success Rate | 95.0% | 94.1% | 117 | QUEUED | CLOSED |
| SLB-20261014-3947 | Oct 14 | 9Mobile | Success Rate | 95.0% | 93.2% | 133 | QUEUED | CLOSED |
| SLB-20261014-3946 | Oct 14 | Glo | Success Rate | 95.0% | 94.3% | 117 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-18 | 06:00:05 | VAS-1792299604-776423DA99D0 | MERCHANT | TXN_COMPLETION | 21.00s | 5.00s | Opay | Primus VAS | MTN |
| 2026-10-18 | 05:59:59 | VAS-1792299598-BABADBAD4664 | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | Palmpay | Primus VAS | MTN |
| 2026-10-18 | 05:59:50 | VAS-1792299588-3E897AAE3D6A | AGGREGATOR | TXN_COMPLETION | 1520.90ms | 400.00ms | Kuda MFB | Cordis Telcom | MTN |
| 2026-10-18 | 05:59:44 | VAS-1792299583-E0C783BA300F | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | Opay | NexBridge | MTN |
| 2026-10-18 | 05:59:42 | VAS-1792299578-DE2D3A1169C1 | TELCO | TXN_COMPLETION | 1604.73ms | 500.00ms | GTBank | NexBridge | 9Mobile |
| 2026-10-18 | 05:59:42 | VAS-1792299578-DE2D3A1169C1 | AGGREGATOR | TXN_COMPLETION | 2020.13ms | 400.00ms | GTBank | NexBridge | 9Mobile |
| 2026-10-18 | 05:59:42 | VAS-1792299578-DE2D3A1169C1 | MERCHANT | TXN_COMPLETION | 15.00s | 5.00s | GTBank | NexBridge | 9Mobile |
| 2026-10-18 | 05:59:34 | VAS-1792299573-5D39847EC445 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Kuda MFB | Cordis Telcom | Glo |
| 2026-10-18 | 05:59:19 | VAS-1792299559-7919FEDBF523 | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | FirstBank | Cordis Telcom | Airtel |
| 2026-10-18 | 05:59:16 | VAS-1792299554-DE32B1648C53 | TELCO | TXN_COMPLETION | 1595.64ms | 500.00ms | Palmpay | Primus VAS | Airtel |
| 2026-10-18 | 05:59:16 | VAS-1792299554-DE32B1648C53 | MERCHANT | TXN_COMPLETION | 35.00s | 5.00s | Palmpay | Primus VAS | Airtel |
| 2026-10-18 | 05:59:06 | VAS-1792299544-14DB60169F16 | AGGREGATOR | TXN_COMPLETION | 2038.75ms | 400.00ms | MoMo PSB | Telcos Direct | Airtel |
| 2026-10-18 | 05:59:06 | VAS-1792299544-14DB60169F16 | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | MoMo PSB | Telcos Direct | Airtel |
| 2026-10-18 | 05:58:59 | VAS-1792299539-803FA255D5D9 | MERCHANT | TXN_COMPLETION | 23.00s | 5.00s | Access Bank | NexBridge | 9Mobile |
| 2026-10-18 | 05:58:55 | VAS-1792299534-EB0A67CC74EB | MERCHANT | TXN_COMPLETION | 18.00s | 5.00s | Stanbic IBTC | Cordis Telcom | Glo |
| 2026-10-18 | 05:58:30 | VAS-1792299510-287909F1DE97 | MERCHANT | TXN_COMPLETION | 25.00s | 5.00s | Palmpay | Primus VAS | Glo |
| 2026-10-18 | 05:58:26 | VAS-1792299505-615BC4D0AE31 | AGGREGATOR | TXN_COMPLETION | 1017.41ms | 400.00ms | Opay | Cordis Telcom | Glo |
| 2026-10-18 | 05:58:15 | VAS-1792299495-4624CE663AC1 | MERCHANT | TXN_COMPLETION | 20.00s | 5.00s | GTBank | Cordis Telcom | 9Mobile |
| 2026-10-18 | 05:58:11 | VAS-1792299490-B33332EFEDEB | AGGREGATOR | TXN_COMPLETION | 856.19ms | 400.00ms | Stanbic IBTC | Telcos Direct | Airtel |
| 2026-10-18 | 05:58:02 | VAS-1792299480-CD6E4D3AAD1B | TELCO | TXN_COMPLETION | 1290.47ms | 500.00ms | Union Bank | Telcos Direct | Airtel |