SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261015-3965 | Oct 15 | NexBridge | Success Rate | 95.0% | 94.0% | 115 | QUEUED | CLOSED |
| SLB-20261015-3964 | Oct 15 | Primus VAS | Success Rate | 95.0% | 93.9% | 117 | QUEUED | CLOSED |
| SLB-20261015-3963 | Oct 15 | 9Mobile | Success Rate | 95.0% | 93.4% | 126 | QUEUED | CLOSED |
| SLB-20261015-3962 | Oct 15 | Glo | Success Rate | 95.0% | 93.9% | 121 | QUEUED | CLOSED |
| SLB-20261015-3961 | Oct 15 | Airtel | Success Rate | 95.0% | 93.5% | 123 | QUEUED | CLOSED |
| SLB-20261015-3960 | Oct 15 | MTN | Success Rate | 95.0% | 94.3% | 108 | QUEUED | CLOSED |
| SLB-20261014-3959 | Oct 14 | Telcos Direct | Success Rate | 95.0% | 93.9% | 122 | QUEUED | OPEN |
| SLB-20261014-3958 | Oct 14 | Cordis Telcom | Success Rate | 95.0% | 92.9% | 132 | QUEUED | OPEN |
| SLB-20261014-3957 | Oct 14 | NexBridge | Success Rate | 95.0% | 94.0% | 117 | QUEUED | OPEN |
| SLB-20261014-3956 | Oct 14 | Primus VAS | Success Rate | 95.0% | 94.0% | 118 | QUEUED | OPEN |
| SLB-20261014-3955 | Oct 14 | 9Mobile | Success Rate | 95.0% | 93.5% | 126 | QUEUED | OPEN |
| SLB-20261014-3954 | Oct 14 | Glo | Success Rate | 95.0% | 93.9% | 122 | QUEUED | OPEN |
| SLB-20261014-3953 | Oct 14 | Airtel | Success Rate | 95.0% | 93.4% | 125 | QUEUED | OPEN |
| SLB-20261014-3952 | Oct 14 | MTN | Success Rate | 95.0% | 93.9% | 116 | QUEUED | OPEN |
| SLB-20261014-3951 | Oct 14 | Telcos Direct | Success Rate | 95.0% | 93.9% | 124 | QUEUED | CLOSED |
| SLB-20261014-3950 | Oct 14 | Cordis Telcom | Success Rate | 95.0% | 92.8% | 135 | QUEUED | CLOSED |
| SLB-20261014-3949 | Oct 14 | NexBridge | Success Rate | 95.0% | 94.3% | 111 | QUEUED | CLOSED |
| SLB-20261014-3948 | Oct 14 | Primus VAS | Success Rate | 95.0% | 94.1% | 117 | QUEUED | CLOSED |
| SLB-20261014-3947 | Oct 14 | 9Mobile | Success Rate | 95.0% | 93.2% | 133 | QUEUED | CLOSED |
| SLB-20261014-3946 | Oct 14 | Glo | Success Rate | 95.0% | 94.3% | 117 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-18 | 15:05:45 | VAS-1792332341-32E440820A29 | MERCHANT | TXN_COMPLETION | 27.00s | 5.00s | Union Bank | NexBridge | MTN |
| 2026-10-18 | 15:05:34 | VAS-1792332333-BCC45D661C59 | TELCO | TXN_COMPLETION | 1024.50ms | 500.00ms | Union Bank | Cordis Telcom | MTN |
| 2026-10-18 | 15:05:21 | VAS-1792332318-3F7417C43EA7 | TELCO | TXN_COMPLETION | 2211.00ms | 500.00ms | Kuda MFB | Primus VAS | Airtel |
| 2026-10-18 | 15:05:21 | VAS-1792332318-3F7417C43EA7 | MERCHANT | TXN_COMPLETION | 25.00s | 5.00s | Kuda MFB | Primus VAS | Airtel |
| 2026-10-18 | 15:05:13 | VAS-1791022671-4250FD84DB09 | MERCHANT | TXN_COMPLETION | 1309647.00s | 5.00s | Opay | Telcos Direct | MTN |
| 2026-10-18 | 15:05:05 | VAS-1792332304-3853EB100535 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Union Bank | NexBridge | Airtel |
| 2026-10-18 | 15:04:58 | VAS-1792332296-D08B3911F9C2 | AGGREGATOR | TXN_COMPLETION | 1711.13ms | 400.00ms | GTBank | NexBridge | Glo |
| 2026-10-18 | 15:04:49 | VAS-1792332289-48EF335E9608 | MERCHANT | TXN_COMPLETION | 13.00s | 5.00s | Kuda MFB | NexBridge | MTN |
| 2026-10-18 | 15:04:28 | VAS-1792332267-71C8ACD14B08 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Stanbic IBTC | Primus VAS | Airtel |
| 2026-10-18 | 15:04:21 | VAS-1792332259-2766BE076FB7 | AGGREGATOR | TXN_COMPLETION | 1726.71ms | 400.00ms | MoMo PSB | Cordis Telcom | Glo |
| 2026-10-18 | 15:04:13 | VAS-1792332252-F85D7E274DB2 | TELCO | TXN_COMPLETION | 1566.71ms | 500.00ms | MoMo PSB | NexBridge | 9Mobile |
| 2026-10-18 | 15:04:13 | VAS-1792332252-F85D7E274DB2 | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | MoMo PSB | NexBridge | 9Mobile |
| 2026-10-18 | 15:03:43 | VAS-1792332222-476781092CD9 | AGGREGATOR | TXN_COMPLETION | 1067.84ms | 400.00ms | Access Bank | NexBridge | Glo |
| 2026-10-18 | 15:03:35 | VAS-1792332215-DC976EA143A2 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Opay | Primus VAS | MTN |
| 2026-10-18 | 15:03:30 | VAS-1792332208-D3C75CB46FEB | TELCO | TXN_COMPLETION | 1769.33ms | 500.00ms | FirstBank | NexBridge | 9Mobile |
| 2026-10-18 | 15:03:30 | VAS-1792332208-D3C75CB46FEB | AGGREGATOR | TXN_COMPLETION | 432.54ms | 400.00ms | FirstBank | NexBridge | 9Mobile |
| 2026-10-18 | 15:03:30 | VAS-1792332208-D3C75CB46FEB | MERCHANT | TXN_COMPLETION | 22.00s | 5.00s | FirstBank | NexBridge | 9Mobile |
| 2026-10-18 | 15:03:21 | VAS-1792332200-D4BDD0B7658E | AGGREGATOR | TXN_COMPLETION | 1208.18ms | 400.00ms | FirstBank | Primus VAS | Airtel |
| 2026-10-18 | 15:02:52 | VAS-1792332170-30BDE067A898 | TELCO | TXN_COMPLETION | 1738.77ms | 500.00ms | Kuda MFB | Primus VAS | 9Mobile |
| 2026-10-18 | 15:02:52 | VAS-1792332170-30BDE067A898 | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | Kuda MFB | Primus VAS | 9Mobile |