SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261015-3965 | Oct 15 | NexBridge | Success Rate | 95.0% | 94.0% | 115 | QUEUED | CLOSED |
| SLB-20261015-3964 | Oct 15 | Primus VAS | Success Rate | 95.0% | 93.9% | 117 | QUEUED | CLOSED |
| SLB-20261015-3963 | Oct 15 | 9Mobile | Success Rate | 95.0% | 93.4% | 126 | QUEUED | CLOSED |
| SLB-20261015-3962 | Oct 15 | Glo | Success Rate | 95.0% | 93.9% | 121 | QUEUED | CLOSED |
| SLB-20261015-3961 | Oct 15 | Airtel | Success Rate | 95.0% | 93.5% | 123 | QUEUED | CLOSED |
| SLB-20261015-3960 | Oct 15 | MTN | Success Rate | 95.0% | 94.3% | 108 | QUEUED | CLOSED |
| SLB-20261014-3959 | Oct 14 | Telcos Direct | Success Rate | 95.0% | 93.9% | 122 | QUEUED | OPEN |
| SLB-20261014-3958 | Oct 14 | Cordis Telcom | Success Rate | 95.0% | 92.9% | 132 | QUEUED | OPEN |
| SLB-20261014-3957 | Oct 14 | NexBridge | Success Rate | 95.0% | 94.0% | 117 | QUEUED | OPEN |
| SLB-20261014-3956 | Oct 14 | Primus VAS | Success Rate | 95.0% | 94.0% | 118 | QUEUED | OPEN |
| SLB-20261014-3955 | Oct 14 | 9Mobile | Success Rate | 95.0% | 93.5% | 126 | QUEUED | OPEN |
| SLB-20261014-3954 | Oct 14 | Glo | Success Rate | 95.0% | 93.9% | 122 | QUEUED | OPEN |
| SLB-20261014-3953 | Oct 14 | Airtel | Success Rate | 95.0% | 93.4% | 125 | QUEUED | OPEN |
| SLB-20261014-3952 | Oct 14 | MTN | Success Rate | 95.0% | 93.9% | 116 | QUEUED | OPEN |
| SLB-20261014-3951 | Oct 14 | Telcos Direct | Success Rate | 95.0% | 93.9% | 124 | QUEUED | CLOSED |
| SLB-20261014-3950 | Oct 14 | Cordis Telcom | Success Rate | 95.0% | 92.8% | 135 | QUEUED | CLOSED |
| SLB-20261014-3949 | Oct 14 | NexBridge | Success Rate | 95.0% | 94.3% | 111 | QUEUED | CLOSED |
| SLB-20261014-3948 | Oct 14 | Primus VAS | Success Rate | 95.0% | 94.1% | 117 | QUEUED | CLOSED |
| SLB-20261014-3947 | Oct 14 | 9Mobile | Success Rate | 95.0% | 93.2% | 133 | QUEUED | CLOSED |
| SLB-20261014-3946 | Oct 14 | Glo | Success Rate | 95.0% | 94.3% | 117 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-18 | 00:52:55 | VAS-1792281170-66B721BB717B | TELCO | TXN_COMPLETION | 2072.35ms | 500.00ms | MoMo PSB | Telcos Direct | MTN |
| 2026-10-18 | 00:52:55 | VAS-1792281170-66B721BB717B | AGGREGATOR | TXN_COMPLETION | 2349.08ms | 400.00ms | MoMo PSB | Telcos Direct | MTN |
| 2026-10-18 | 00:52:55 | VAS-1792281170-66B721BB717B | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | MoMo PSB | Telcos Direct | MTN |
| 2026-10-18 | 00:52:46 | VAS-1792281165-1EBEDEE000F8 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | GTBank | NexBridge | 9Mobile |
| 2026-10-18 | 00:52:36 | VAS-1792281156-64AD8AA49F2D | MERCHANT | TXN_COMPLETION | 24.00s | 5.00s | Stanbic IBTC | Primus VAS | Airtel |
| 2026-10-18 | 00:52:33 | VAS-1792281151-5515D60705A2 | TELCO | TXN_COMPLETION | 1722.95ms | 500.00ms | Palmpay | NexBridge | Airtel |
| 2026-10-18 | 00:52:33 | VAS-1792281151-5515D60705A2 | AGGREGATOR | TXN_COMPLETION | 462.59ms | 400.00ms | Palmpay | NexBridge | Airtel |
| 2026-10-18 | 00:52:33 | VAS-1792281151-5515D60705A2 | MERCHANT | TXN_COMPLETION | 13.00s | 5.00s | Palmpay | NexBridge | Airtel |
| 2026-10-18 | 00:52:02 | VAS-1792281121-543FB9F82FF0 | TELCO | TXN_COMPLETION | 662.33ms | 500.00ms | MoMo PSB | Telcos Direct | Airtel |
| 2026-10-18 | 00:51:52 | VAS-1792281111-B41837D2641E | MERCHANT | TXN_COMPLETION | 22.00s | 5.00s | Access Bank | Primus VAS | 9Mobile |
| 2026-10-18 | 00:51:42 | VAS-1792281101-E98C80D25B96 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Stanbic IBTC | Cordis Telcom | 9Mobile |
| 2026-10-18 | 00:51:38 | VAS-1792281097-5A2EB4622217 | TELCO | TXN_COMPLETION | 1345.31ms | 500.00ms | Stanbic IBTC | Cordis Telcom | 9Mobile |
| 2026-10-18 | 00:51:38 | VAS-1792281097-5A2EB4622217 | MERCHANT | TXN_COMPLETION | 18.00s | 5.00s | Stanbic IBTC | Cordis Telcom | 9Mobile |
| 2026-10-18 | 00:51:35 | VAS-1792281092-2ABCE6C2242E | TELCO | TXN_COMPLETION | 1642.07ms | 500.00ms | MoMo PSB | NexBridge | MTN |
| 2026-10-18 | 00:51:35 | VAS-1792281092-2ABCE6C2242E | AGGREGATOR | TXN_COMPLETION | 1774.84ms | 400.00ms | MoMo PSB | NexBridge | MTN |
| 2026-10-18 | 00:51:35 | VAS-1792281092-2ABCE6C2242E | MERCHANT | TXN_COMPLETION | 13.00s | 5.00s | MoMo PSB | NexBridge | MTN |
| 2026-10-18 | 00:51:21 | VAS-1792281077-66E86B96E5D9 | TELCO | TXN_COMPLETION | 2028.50ms | 500.00ms | Stanbic IBTC | NexBridge | 9Mobile |
| 2026-10-18 | 00:51:21 | VAS-1792281077-66E86B96E5D9 | AGGREGATOR | TXN_COMPLETION | 2461.48ms | 400.00ms | Stanbic IBTC | NexBridge | 9Mobile |
| 2026-10-18 | 00:51:21 | VAS-1792281077-66E86B96E5D9 | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | Stanbic IBTC | NexBridge | 9Mobile |
| 2026-10-18 | 00:51:13 | VAS-1792281072-059AC67FF391 | AGGREGATOR | TXN_COMPLETION | 514.01ms | 400.00ms | Union Bank | Cordis Telcom | Airtel |