SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261015-3965 | Oct 15 | NexBridge | Success Rate | 95.0% | 94.0% | 115 | QUEUED | CLOSED |
| SLB-20261015-3964 | Oct 15 | Primus VAS | Success Rate | 95.0% | 93.9% | 117 | QUEUED | CLOSED |
| SLB-20261015-3963 | Oct 15 | 9Mobile | Success Rate | 95.0% | 93.4% | 126 | QUEUED | CLOSED |
| SLB-20261015-3962 | Oct 15 | Glo | Success Rate | 95.0% | 93.9% | 121 | QUEUED | CLOSED |
| SLB-20261015-3961 | Oct 15 | Airtel | Success Rate | 95.0% | 93.5% | 123 | QUEUED | CLOSED |
| SLB-20261015-3960 | Oct 15 | MTN | Success Rate | 95.0% | 94.3% | 108 | QUEUED | CLOSED |
| SLB-20261014-3959 | Oct 14 | Telcos Direct | Success Rate | 95.0% | 93.9% | 122 | QUEUED | OPEN |
| SLB-20261014-3958 | Oct 14 | Cordis Telcom | Success Rate | 95.0% | 92.9% | 132 | QUEUED | OPEN |
| SLB-20261014-3957 | Oct 14 | NexBridge | Success Rate | 95.0% | 94.0% | 117 | QUEUED | OPEN |
| SLB-20261014-3956 | Oct 14 | Primus VAS | Success Rate | 95.0% | 94.0% | 118 | QUEUED | OPEN |
| SLB-20261014-3955 | Oct 14 | 9Mobile | Success Rate | 95.0% | 93.5% | 126 | QUEUED | OPEN |
| SLB-20261014-3954 | Oct 14 | Glo | Success Rate | 95.0% | 93.9% | 122 | QUEUED | OPEN |
| SLB-20261014-3953 | Oct 14 | Airtel | Success Rate | 95.0% | 93.4% | 125 | QUEUED | OPEN |
| SLB-20261014-3952 | Oct 14 | MTN | Success Rate | 95.0% | 93.9% | 116 | QUEUED | OPEN |
| SLB-20261014-3951 | Oct 14 | Telcos Direct | Success Rate | 95.0% | 93.9% | 124 | QUEUED | CLOSED |
| SLB-20261014-3950 | Oct 14 | Cordis Telcom | Success Rate | 95.0% | 92.8% | 135 | QUEUED | CLOSED |
| SLB-20261014-3949 | Oct 14 | NexBridge | Success Rate | 95.0% | 94.3% | 111 | QUEUED | CLOSED |
| SLB-20261014-3948 | Oct 14 | Primus VAS | Success Rate | 95.0% | 94.1% | 117 | QUEUED | CLOSED |
| SLB-20261014-3947 | Oct 14 | 9Mobile | Success Rate | 95.0% | 93.2% | 133 | QUEUED | CLOSED |
| SLB-20261014-3946 | Oct 14 | Glo | Success Rate | 95.0% | 94.3% | 117 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-17 | 21:41:55 | VAS-1792269715-D6F566EF1D43 | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | GTBank | Cordis Telcom | 9Mobile |
| 2026-10-17 | 21:41:52 | VAS-1792269710-733B2E22CB7C | AGGREGATOR | TXN_COMPLETION | 1851.74ms | 400.00ms | Union Bank | NexBridge | 9Mobile |
| 2026-10-17 | 21:41:52 | VAS-1792269710-733B2E22CB7C | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | Union Bank | NexBridge | 9Mobile |
| 2026-10-17 | 21:41:44 | VAS-1792269700-34FB57E167C2 | TELCO | TXN_COMPLETION | 2012.58ms | 500.00ms | Union Bank | NexBridge | Glo |
| 2026-10-17 | 21:41:44 | VAS-1792269700-34FB57E167C2 | AGGREGATOR | TXN_COMPLETION | 2408.23ms | 400.00ms | Union Bank | NexBridge | Glo |
| 2026-10-17 | 21:41:44 | VAS-1792269700-34FB57E167C2 | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | Union Bank | NexBridge | Glo |
| 2026-10-17 | 21:41:33 | VAS-1792269690-0CF19A14219C | AGGREGATOR | TXN_COMPLETION | 2524.28ms | 400.00ms | Access Bank | Cordis Telcom | MTN |
| 2026-10-17 | 21:41:33 | VAS-1792269690-0CF19A14219C | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | Access Bank | Cordis Telcom | MTN |
| 2026-10-17 | 21:41:27 | VAS-1792269685-2D9A68A7EAD5 | AGGREGATOR | TXN_COMPLETION | 2075.62ms | 400.00ms | Union Bank | Telcos Direct | Glo |
| 2026-10-17 | 21:41:27 | VAS-1792269685-2D9A68A7EAD5 | MERCHANT | TXN_COMPLETION | 14.00s | 5.00s | Union Bank | Telcos Direct | Glo |
| 2026-10-17 | 21:41:16 | VAS-1792269675-D567350EA91A | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | Stanbic IBTC | NexBridge | Glo |
| 2026-10-17 | 21:41:11 | VAS-1792269670-568D532D2516 | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | FirstBank | Telcos Direct | Airtel |
| 2026-10-17 | 21:41:06 | VAS-1792269666-1ABB8035AB4C | AGGREGATOR | TXN_COMPLETION | 400.55ms | 400.00ms | Kuda MFB | Cordis Telcom | 9Mobile |
| 2026-10-17 | 21:41:06 | VAS-1792269666-1ABB8035AB4C | MERCHANT | TXN_COMPLETION | 28.00s | 5.00s | Kuda MFB | Cordis Telcom | 9Mobile |
| 2026-10-17 | 21:41:03 | VAS-1792269661-270F38B012FB | TELCO | TXN_COMPLETION | 2501.26ms | 500.00ms | GTBank | NexBridge | Airtel |
| 2026-10-17 | 21:41:03 | VAS-1792269661-270F38B012FB | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | GTBank | NexBridge | Airtel |
| 2026-10-17 | 21:40:58 | VAS-1792269656-70E797CBA524 | TELCO | TXN_COMPLETION | 2005.31ms | 500.00ms | Stanbic IBTC | Primus VAS | MTN |
| 2026-10-17 | 21:40:08 | VAS-1792269607-37B4D143BF2C | AGGREGATOR | TXN_COMPLETION | 1355.07ms | 400.00ms | Kuda MFB | NexBridge | MTN |
| 2026-10-17 | 21:40:03 | VAS-1792269602-F578A2328E33 | TELCO | TXN_COMPLETION | 548.91ms | 500.00ms | Palmpay | Cordis Telcom | MTN |
| 2026-10-17 | 21:40:03 | VAS-1792269602-F578A2328E33 | AGGREGATOR | TXN_COMPLETION | 409.93ms | 400.00ms | Palmpay | Cordis Telcom | MTN |