SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261015-3965 | Oct 15 | NexBridge | Success Rate | 95.0% | 94.0% | 115 | QUEUED | CLOSED |
| SLB-20261015-3964 | Oct 15 | Primus VAS | Success Rate | 95.0% | 93.9% | 117 | QUEUED | CLOSED |
| SLB-20261015-3963 | Oct 15 | 9Mobile | Success Rate | 95.0% | 93.4% | 126 | QUEUED | CLOSED |
| SLB-20261015-3962 | Oct 15 | Glo | Success Rate | 95.0% | 93.9% | 121 | QUEUED | CLOSED |
| SLB-20261015-3961 | Oct 15 | Airtel | Success Rate | 95.0% | 93.5% | 123 | QUEUED | CLOSED |
| SLB-20261015-3960 | Oct 15 | MTN | Success Rate | 95.0% | 94.3% | 108 | QUEUED | CLOSED |
| SLB-20261014-3959 | Oct 14 | Telcos Direct | Success Rate | 95.0% | 93.9% | 122 | QUEUED | OPEN |
| SLB-20261014-3958 | Oct 14 | Cordis Telcom | Success Rate | 95.0% | 92.9% | 132 | QUEUED | OPEN |
| SLB-20261014-3957 | Oct 14 | NexBridge | Success Rate | 95.0% | 94.0% | 117 | QUEUED | OPEN |
| SLB-20261014-3956 | Oct 14 | Primus VAS | Success Rate | 95.0% | 94.0% | 118 | QUEUED | OPEN |
| SLB-20261014-3955 | Oct 14 | 9Mobile | Success Rate | 95.0% | 93.5% | 126 | QUEUED | OPEN |
| SLB-20261014-3954 | Oct 14 | Glo | Success Rate | 95.0% | 93.9% | 122 | QUEUED | OPEN |
| SLB-20261014-3953 | Oct 14 | Airtel | Success Rate | 95.0% | 93.4% | 125 | QUEUED | OPEN |
| SLB-20261014-3952 | Oct 14 | MTN | Success Rate | 95.0% | 93.9% | 116 | QUEUED | OPEN |
| SLB-20261014-3951 | Oct 14 | Telcos Direct | Success Rate | 95.0% | 93.9% | 124 | QUEUED | CLOSED |
| SLB-20261014-3950 | Oct 14 | Cordis Telcom | Success Rate | 95.0% | 92.8% | 135 | QUEUED | CLOSED |
| SLB-20261014-3949 | Oct 14 | NexBridge | Success Rate | 95.0% | 94.3% | 111 | QUEUED | CLOSED |
| SLB-20261014-3948 | Oct 14 | Primus VAS | Success Rate | 95.0% | 94.1% | 117 | QUEUED | CLOSED |
| SLB-20261014-3947 | Oct 14 | 9Mobile | Success Rate | 95.0% | 93.2% | 133 | QUEUED | CLOSED |
| SLB-20261014-3946 | Oct 14 | Glo | Success Rate | 95.0% | 94.3% | 117 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-17 | 18:39:04 | VAS-1792258744-77B51269A52D | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | Kuda MFB | NexBridge | MTN |
| 2026-10-17 | 18:38:59 | VAS-1792258739-6726FF0225AD | MERCHANT | TXN_COMPLETION | 35.00s | 5.00s | Stanbic IBTC | NexBridge | 9Mobile |
| 2026-10-17 | 18:38:49 | VAS-1792258729-FF8716F9BAA5 | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | MoMo PSB | Cordis Telcom | MTN |
| 2026-10-17 | 18:38:44 | VAS-1792258724-E0B789963878 | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | Palmpay | NexBridge | Glo |
| 2026-10-17 | 18:38:35 | VAS-1792258714-F0F0841079DD | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | Union Bank | NexBridge | 9Mobile |
| 2026-10-17 | 18:38:13 | VAS-1792258690-795439902137 | TELCO | TXN_COMPLETION | 1255.20ms | 500.00ms | FirstBank | Cordis Telcom | 9Mobile |
| 2026-10-17 | 18:38:13 | VAS-1792258690-795439902137 | AGGREGATOR | TXN_COMPLETION | 1847.45ms | 400.00ms | FirstBank | Cordis Telcom | 9Mobile |
| 2026-10-17 | 18:38:13 | VAS-1792258690-795439902137 | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | FirstBank | Cordis Telcom | 9Mobile |
| 2026-10-17 | 18:37:52 | VAS-1792052491-D2F1C482140F | MERCHANT | TXN_COMPLETION | 206184.00s | 5.00s | GTBank | Cordis Telcom | 9Mobile |
| 2026-10-17 | 18:37:38 | VAS-1792258656-A82F029A3A80 | TELCO | TXN_COMPLETION | 2428.64ms | 500.00ms | Opay | NexBridge | Airtel |
| 2026-10-17 | 18:37:33 | VAS-1792258651-3F685B3CF674 | TELCO | TXN_COMPLETION | 1387.91ms | 500.00ms | Palmpay | NexBridge | 9Mobile |
| 2026-10-17 | 18:37:33 | VAS-1792258651-3F685B3CF674 | AGGREGATOR | TXN_COMPLETION | 1385.51ms | 400.00ms | Palmpay | NexBridge | 9Mobile |
| 2026-10-17 | 18:37:33 | VAS-1792258651-3F685B3CF674 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Palmpay | NexBridge | 9Mobile |
| 2026-10-17 | 18:37:21 | VAS-1792258641-405A40765C53 | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | GTBank | Cordis Telcom | Glo |
| 2026-10-17 | 18:37:18 | VAS-1792258638-AA33E4668230 | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | Kuda MFB | Telcos Direct | MTN |
| 2026-10-17 | 18:37:12 | VAS-1792258631-7A3794633213 | AGGREGATOR | TXN_COMPLETION | 1088.39ms | 400.00ms | Opay | Primus VAS | 9Mobile |
| 2026-10-17 | 18:37:12 | VAS-1792258631-7A3794633213 | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | Opay | Primus VAS | 9Mobile |
| 2026-10-17 | 18:36:47 | VAS-1792258606-8F42FCB63D04 | MERCHANT | TXN_COMPLETION | 32.00s | 5.00s | Palmpay | Cordis Telcom | MTN |
| 2026-10-17 | 18:36:24 | VAS-1792258582-9B576532366E | TELCO | TXN_COMPLETION | 2201.15ms | 500.00ms | Union Bank | Cordis Telcom | MTN |
| 2026-10-17 | 18:36:17 | VAS-1792258577-740087264F12 | AGGREGATOR | TXN_COMPLETION | 441.76ms | 400.00ms | Stanbic IBTC | Telcos Direct | Glo |