SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261015-3965 | Oct 15 | NexBridge | Success Rate | 95.0% | 94.0% | 115 | QUEUED | CLOSED |
| SLB-20261015-3964 | Oct 15 | Primus VAS | Success Rate | 95.0% | 93.9% | 117 | QUEUED | CLOSED |
| SLB-20261015-3963 | Oct 15 | 9Mobile | Success Rate | 95.0% | 93.4% | 126 | QUEUED | CLOSED |
| SLB-20261015-3962 | Oct 15 | Glo | Success Rate | 95.0% | 93.9% | 121 | QUEUED | CLOSED |
| SLB-20261015-3961 | Oct 15 | Airtel | Success Rate | 95.0% | 93.5% | 123 | QUEUED | CLOSED |
| SLB-20261015-3960 | Oct 15 | MTN | Success Rate | 95.0% | 94.3% | 108 | QUEUED | CLOSED |
| SLB-20261014-3959 | Oct 14 | Telcos Direct | Success Rate | 95.0% | 93.9% | 122 | QUEUED | OPEN |
| SLB-20261014-3958 | Oct 14 | Cordis Telcom | Success Rate | 95.0% | 92.9% | 132 | QUEUED | OPEN |
| SLB-20261014-3957 | Oct 14 | NexBridge | Success Rate | 95.0% | 94.0% | 117 | QUEUED | OPEN |
| SLB-20261014-3956 | Oct 14 | Primus VAS | Success Rate | 95.0% | 94.0% | 118 | QUEUED | OPEN |
| SLB-20261014-3955 | Oct 14 | 9Mobile | Success Rate | 95.0% | 93.5% | 126 | QUEUED | OPEN |
| SLB-20261014-3954 | Oct 14 | Glo | Success Rate | 95.0% | 93.9% | 122 | QUEUED | OPEN |
| SLB-20261014-3953 | Oct 14 | Airtel | Success Rate | 95.0% | 93.4% | 125 | QUEUED | OPEN |
| SLB-20261014-3952 | Oct 14 | MTN | Success Rate | 95.0% | 93.9% | 116 | QUEUED | OPEN |
| SLB-20261014-3951 | Oct 14 | Telcos Direct | Success Rate | 95.0% | 93.9% | 124 | QUEUED | CLOSED |
| SLB-20261014-3950 | Oct 14 | Cordis Telcom | Success Rate | 95.0% | 92.8% | 135 | QUEUED | CLOSED |
| SLB-20261014-3949 | Oct 14 | NexBridge | Success Rate | 95.0% | 94.3% | 111 | QUEUED | CLOSED |
| SLB-20261014-3948 | Oct 14 | Primus VAS | Success Rate | 95.0% | 94.1% | 117 | QUEUED | CLOSED |
| SLB-20261014-3947 | Oct 14 | 9Mobile | Success Rate | 95.0% | 93.2% | 133 | QUEUED | CLOSED |
| SLB-20261014-3946 | Oct 14 | Glo | Success Rate | 95.0% | 94.3% | 117 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-17 | 15:28:36 | VAS-1792247314-4FB9D886BD0A | AGGREGATOR | TXN_COMPLETION | 807.51ms | 400.00ms | FirstBank | Cordis Telcom | 9Mobile |
| 2026-10-17 | 15:28:35 | VAS-1792247314-4FB9D886BD0A | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | FirstBank | Cordis Telcom | 9Mobile |
| 2026-10-17 | 15:28:27 | VAS-1792247304-9870DCBB6496 | AGGREGATOR | TXN_COMPLETION | 2397.37ms | 400.00ms | Union Bank | Telcos Direct | Glo |
| 2026-10-17 | 15:28:27 | VAS-1792247304-9870DCBB6496 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Union Bank | Telcos Direct | Glo |
| 2026-10-17 | 15:28:20 | VAS-1792247300-A585414D9C36 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Kuda MFB | Primus VAS | Glo |
| 2026-10-17 | 15:28:15 | VAS-1792247295-6C8972CF151C | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | Opay | Primus VAS | MTN |
| 2026-10-17 | 15:28:10 | VAS-1792247290-CE09F889A083 | MERCHANT | TXN_COMPLETION | 30.00s | 5.00s | Access Bank | Telcos Direct | Airtel |
| 2026-10-17 | 15:28:00 | VAS-1792247280-1038AB9C4D24 | MERCHANT | TXN_COMPLETION | 25.00s | 5.00s | FirstBank | Telcos Direct | Airtel |
| 2026-10-17 | 15:27:51 | VAS-1792247270-1FC71D1D36D0 | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | Opay | Primus VAS | Glo |
| 2026-10-17 | 15:27:36 | VAS-1792247255-45B2BC0D5F85 | AGGREGATOR | TXN_COMPLETION | 727.01ms | 400.00ms | Opay | NexBridge | Glo |
| 2026-10-17 | 15:27:36 | VAS-1792247255-45B2BC0D5F85 | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | Opay | NexBridge | Glo |
| 2026-10-17 | 15:27:32 | VAS-1792247250-7412126B5DEA | TELCO | TXN_COMPLETION | 1676.49ms | 500.00ms | Union Bank | Telcos Direct | MTN |
| 2026-10-17 | 15:27:32 | VAS-1792247250-7412126B5DEA | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | Union Bank | Telcos Direct | MTN |
| 2026-10-17 | 15:27:28 | VAS-1792247246-3A1C825058AD | TELCO | TXN_COMPLETION | 2484.82ms | 500.00ms | Opay | NexBridge | 9Mobile |
| 2026-10-17 | 15:27:28 | VAS-1792247246-3A1C825058AD | MERCHANT | TXN_COMPLETION | 22.00s | 5.00s | Opay | NexBridge | 9Mobile |
| 2026-10-17 | 15:27:21 | VAS-1792247241-C2285D7E1473 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Opay | Primus VAS | 9Mobile |
| 2026-10-17 | 15:27:17 | VAS-1792247231-DEB95E28948B | TELCO | TXN_COMPLETION | 1683.69ms | 500.00ms | Stanbic IBTC | NexBridge | MTN |
| 2026-10-17 | 15:27:17 | VAS-1792247231-DEB95E28948B | AGGREGATOR | TXN_COMPLETION | 1041.46ms | 400.00ms | Stanbic IBTC | NexBridge | MTN |
| 2026-10-17 | 15:27:02 | VAS-1792247221-ECB727E685DD | TELCO | TXN_COMPLETION | 1113.99ms | 500.00ms | Access Bank | Primus VAS | Airtel |
| 2026-10-17 | 15:26:47 | VAS-1792247206-1F7811A892A4 | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | Access Bank | Telcos Direct | Airtel |