SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261015-3965 | Oct 15 | NexBridge | Success Rate | 95.0% | 94.0% | 115 | QUEUED | CLOSED |
| SLB-20261015-3964 | Oct 15 | Primus VAS | Success Rate | 95.0% | 93.9% | 117 | QUEUED | CLOSED |
| SLB-20261015-3963 | Oct 15 | 9Mobile | Success Rate | 95.0% | 93.4% | 126 | QUEUED | CLOSED |
| SLB-20261015-3962 | Oct 15 | Glo | Success Rate | 95.0% | 93.9% | 121 | QUEUED | CLOSED |
| SLB-20261015-3961 | Oct 15 | Airtel | Success Rate | 95.0% | 93.5% | 123 | QUEUED | CLOSED |
| SLB-20261015-3960 | Oct 15 | MTN | Success Rate | 95.0% | 94.3% | 108 | QUEUED | CLOSED |
| SLB-20261014-3959 | Oct 14 | Telcos Direct | Success Rate | 95.0% | 93.9% | 122 | QUEUED | OPEN |
| SLB-20261014-3958 | Oct 14 | Cordis Telcom | Success Rate | 95.0% | 92.9% | 132 | QUEUED | OPEN |
| SLB-20261014-3957 | Oct 14 | NexBridge | Success Rate | 95.0% | 94.0% | 117 | QUEUED | OPEN |
| SLB-20261014-3956 | Oct 14 | Primus VAS | Success Rate | 95.0% | 94.0% | 118 | QUEUED | OPEN |
| SLB-20261014-3955 | Oct 14 | 9Mobile | Success Rate | 95.0% | 93.5% | 126 | QUEUED | OPEN |
| SLB-20261014-3954 | Oct 14 | Glo | Success Rate | 95.0% | 93.9% | 122 | QUEUED | OPEN |
| SLB-20261014-3953 | Oct 14 | Airtel | Success Rate | 95.0% | 93.4% | 125 | QUEUED | OPEN |
| SLB-20261014-3952 | Oct 14 | MTN | Success Rate | 95.0% | 93.9% | 116 | QUEUED | OPEN |
| SLB-20261014-3951 | Oct 14 | Telcos Direct | Success Rate | 95.0% | 93.9% | 124 | QUEUED | CLOSED |
| SLB-20261014-3950 | Oct 14 | Cordis Telcom | Success Rate | 95.0% | 92.8% | 135 | QUEUED | CLOSED |
| SLB-20261014-3949 | Oct 14 | NexBridge | Success Rate | 95.0% | 94.3% | 111 | QUEUED | CLOSED |
| SLB-20261014-3948 | Oct 14 | Primus VAS | Success Rate | 95.0% | 94.1% | 117 | QUEUED | CLOSED |
| SLB-20261014-3947 | Oct 14 | 9Mobile | Success Rate | 95.0% | 93.2% | 133 | QUEUED | CLOSED |
| SLB-20261014-3946 | Oct 14 | Glo | Success Rate | 95.0% | 94.3% | 117 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-17 | 15:08:00 | VAS-1792246076-013D95587029 | AGGREGATOR | TXN_COMPLETION | 2377.60ms | 400.00ms | Palmpay | NexBridge | Glo |
| 2026-10-17 | 15:08:00 | VAS-1792246076-013D95587029 | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | Palmpay | NexBridge | Glo |
| 2026-10-17 | 15:07:54 | VAS-1792246071-0D9EF1013775 | AGGREGATOR | TXN_COMPLETION | 1938.72ms | 400.00ms | Kuda MFB | Telcos Direct | Airtel |
| 2026-10-17 | 15:07:48 | VAS-1792246066-9CF98F926D4C | AGGREGATOR | TXN_COMPLETION | 1569.47ms | 400.00ms | Palmpay | Telcos Direct | Airtel |
| 2026-10-17 | 15:07:38 | VAS-1792246057-2D778B74D3D7 | AGGREGATOR | TXN_COMPLETION | 1360.44ms | 400.00ms | Stanbic IBTC | Telcos Direct | Airtel |
| 2026-10-17 | 15:07:38 | VAS-1792246057-2D778B74D3D7 | MERCHANT | TXN_COMPLETION | 29.00s | 5.00s | Stanbic IBTC | Telcos Direct | Airtel |
| 2026-10-17 | 15:07:34 | VAS-1792246052-019C24AD9229 | TELCO | TXN_COMPLETION | 1758.45ms | 500.00ms | Union Bank | NexBridge | MTN |
| 2026-10-17 | 15:07:34 | VAS-1792246052-019C24AD9229 | MERCHANT | TXN_COMPLETION | 13.00s | 5.00s | Union Bank | NexBridge | MTN |
| 2026-10-17 | 15:07:27 | VAS-1792246047-AA1AF5A20047 | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | Palmpay | Telcos Direct | MTN |
| 2026-10-17 | 15:07:25 | VAS-1792246042-53E151881AB7 | AGGREGATOR | TXN_COMPLETION | 2465.69ms | 400.00ms | Union Bank | Primus VAS | Airtel |
| 2026-10-17 | 15:07:25 | VAS-1792246042-53E151881AB7 | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | Union Bank | Primus VAS | Airtel |
| 2026-10-17 | 15:07:19 | VAS-1792246037-48939CF3F8E8 | AGGREGATOR | TXN_COMPLETION | 1806.81ms | 400.00ms | Stanbic IBTC | Primus VAS | Glo |
| 2026-10-17 | 15:07:19 | VAS-1792246037-48939CF3F8E8 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Stanbic IBTC | Primus VAS | Glo |
| 2026-10-17 | 15:06:58 | VAS-1792246017-F3EFEEE887A5 | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | Union Bank | Primus VAS | MTN |
| 2026-10-17 | 15:06:45 | VAS-1792246003-8CECEEAE0724 | AGGREGATOR | TXN_COMPLETION | 2123.57ms | 400.00ms | Stanbic IBTC | Telcos Direct | MTN |
| 2026-10-17 | 15:06:45 | VAS-1792246003-8CECEEAE0724 | MERCHANT | TXN_COMPLETION | 20.00s | 5.00s | Stanbic IBTC | Telcos Direct | MTN |
| 2026-10-17 | 15:06:30 | VAS-1792245988-CF254BAEEE5E | AGGREGATOR | TXN_COMPLETION | 2275.24ms | 400.00ms | Union Bank | Cordis Telcom | 9Mobile |
| 2026-10-17 | 15:06:30 | VAS-1792245988-CF254BAEEE5E | MERCHANT | TXN_COMPLETION | 22.00s | 5.00s | Union Bank | Cordis Telcom | 9Mobile |
| 2026-10-17 | 15:06:26 | VAS-1792245983-4E776AC0DB7B | TELCO | TXN_COMPLETION | 2497.90ms | 500.00ms | FirstBank | Primus VAS | MTN |
| 2026-10-17 | 15:06:26 | VAS-1792245983-4E776AC0DB7B | MERCHANT | TXN_COMPLETION | 21.00s | 5.00s | FirstBank | Primus VAS | MTN |