SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261015-3965 | Oct 15 | NexBridge | Success Rate | 95.0% | 94.0% | 115 | QUEUED | CLOSED |
| SLB-20261015-3964 | Oct 15 | Primus VAS | Success Rate | 95.0% | 93.9% | 117 | QUEUED | CLOSED |
| SLB-20261015-3963 | Oct 15 | 9Mobile | Success Rate | 95.0% | 93.4% | 126 | QUEUED | CLOSED |
| SLB-20261015-3962 | Oct 15 | Glo | Success Rate | 95.0% | 93.9% | 121 | QUEUED | CLOSED |
| SLB-20261015-3961 | Oct 15 | Airtel | Success Rate | 95.0% | 93.5% | 123 | QUEUED | CLOSED |
| SLB-20261015-3960 | Oct 15 | MTN | Success Rate | 95.0% | 94.3% | 108 | QUEUED | CLOSED |
| SLB-20261014-3959 | Oct 14 | Telcos Direct | Success Rate | 95.0% | 93.9% | 122 | QUEUED | OPEN |
| SLB-20261014-3958 | Oct 14 | Cordis Telcom | Success Rate | 95.0% | 92.9% | 132 | QUEUED | OPEN |
| SLB-20261014-3957 | Oct 14 | NexBridge | Success Rate | 95.0% | 94.0% | 117 | QUEUED | OPEN |
| SLB-20261014-3956 | Oct 14 | Primus VAS | Success Rate | 95.0% | 94.0% | 118 | QUEUED | OPEN |
| SLB-20261014-3955 | Oct 14 | 9Mobile | Success Rate | 95.0% | 93.5% | 126 | QUEUED | OPEN |
| SLB-20261014-3954 | Oct 14 | Glo | Success Rate | 95.0% | 93.9% | 122 | QUEUED | OPEN |
| SLB-20261014-3953 | Oct 14 | Airtel | Success Rate | 95.0% | 93.4% | 125 | QUEUED | OPEN |
| SLB-20261014-3952 | Oct 14 | MTN | Success Rate | 95.0% | 93.9% | 116 | QUEUED | OPEN |
| SLB-20261014-3951 | Oct 14 | Telcos Direct | Success Rate | 95.0% | 93.9% | 124 | QUEUED | CLOSED |
| SLB-20261014-3950 | Oct 14 | Cordis Telcom | Success Rate | 95.0% | 92.8% | 135 | QUEUED | CLOSED |
| SLB-20261014-3949 | Oct 14 | NexBridge | Success Rate | 95.0% | 94.3% | 111 | QUEUED | CLOSED |
| SLB-20261014-3948 | Oct 14 | Primus VAS | Success Rate | 95.0% | 94.1% | 117 | QUEUED | CLOSED |
| SLB-20261014-3947 | Oct 14 | 9Mobile | Success Rate | 95.0% | 93.2% | 133 | QUEUED | CLOSED |
| SLB-20261014-3946 | Oct 14 | Glo | Success Rate | 95.0% | 94.3% | 117 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-17 | 13:51:59 | VAS-1792241516-4D6ECF09A0B5 | AGGREGATOR | TXN_COMPLETION | 1965.85ms | 400.00ms | Access Bank | Primus VAS | Glo |
| 2026-10-17 | 13:51:59 | VAS-1792241516-4D6ECF09A0B5 | MERCHANT | TXN_COMPLETION | 14.00s | 5.00s | Access Bank | Primus VAS | Glo |
| 2026-10-17 | 13:51:52 | VAS-1792241512-2C304118A45C | MERCHANT | TXN_COMPLETION | 22.00s | 5.00s | Palmpay | Cordis Telcom | MTN |
| 2026-10-17 | 13:51:42 | VAS-1792241502-0F22562DDD61 | MERCHANT | TXN_COMPLETION | 28.00s | 5.00s | Stanbic IBTC | Cordis Telcom | MTN |
| 2026-10-17 | 13:51:38 | VAS-1792241497-455F20CA0B9E | MERCHANT | TXN_COMPLETION | 35.00s | 5.00s | Kuda MFB | NexBridge | 9Mobile |
| 2026-10-17 | 13:51:34 | VAS-1792241492-AC5927F3621F | AGGREGATOR | TXN_COMPLETION | 1502.77ms | 400.00ms | GTBank | NexBridge | Airtel |
| 2026-10-17 | 13:51:27 | VAS-1792241487-0A6DB8673751 | MERCHANT | TXN_COMPLETION | 16.00s | 5.00s | GTBank | Cordis Telcom | 9Mobile |
| 2026-10-17 | 13:51:23 | VAS-1792241482-03E566E13B86 | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | Kuda MFB | NexBridge | Glo |
| 2026-10-17 | 13:51:15 | VAS-1792241472-D40865091E13 | TELCO | TXN_COMPLETION | 1241.41ms | 500.00ms | Kuda MFB | Telcos Direct | 9Mobile |
| 2026-10-17 | 13:51:15 | VAS-1792241472-D40865091E13 | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | Kuda MFB | Telcos Direct | 9Mobile |
| 2026-10-17 | 13:51:08 | VAS-1792241467-136C9F64292C | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | FirstBank | Cordis Telcom | Glo |
| 2026-10-17 | 13:51:03 | VAS-1792241462-652A261F30EB | MERCHANT | TXN_COMPLETION | 32.00s | 5.00s | Access Bank | Telcos Direct | MTN |
| 2026-10-17 | 13:50:48 | VAS-1792241448-15069DF7306C | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Kuda MFB | Cordis Telcom | MTN |
| 2026-10-17 | 13:50:34 | VAS-1792241433-FFA271830D84 | AGGREGATOR | TXN_COMPLETION | 1377.85ms | 400.00ms | Kuda MFB | Cordis Telcom | 9Mobile |
| 2026-10-17 | 13:50:32 | VAS-1792241428-C538E48DF645 | TELCO | TXN_COMPLETION | 2357.84ms | 500.00ms | Palmpay | Telcos Direct | 9Mobile |
| 2026-10-17 | 13:50:32 | VAS-1792241428-C538E48DF645 | AGGREGATOR | TXN_COMPLETION | 1511.70ms | 400.00ms | Palmpay | Telcos Direct | 9Mobile |
| 2026-10-17 | 13:50:32 | VAS-1792241428-C538E48DF645 | MERCHANT | TXN_COMPLETION | 16.00s | 5.00s | Palmpay | Telcos Direct | 9Mobile |
| 2026-10-17 | 13:50:24 | VAS-1792241423-77C082D9C8E0 | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | Kuda MFB | Telcos Direct | Airtel |
| 2026-10-17 | 13:50:20 | VAS-1792241418-6D4E2F9DB87B | AGGREGATOR | TXN_COMPLETION | 1474.65ms | 400.00ms | Opay | Primus VAS | Glo |
| 2026-10-17 | 13:50:20 | VAS-1792241418-6D4E2F9DB87B | MERCHANT | TXN_COMPLETION | 14.00s | 5.00s | Opay | Primus VAS | Glo |