SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261015-3965 | Oct 15 | NexBridge | Success Rate | 95.0% | 94.0% | 115 | QUEUED | CLOSED |
| SLB-20261015-3964 | Oct 15 | Primus VAS | Success Rate | 95.0% | 93.9% | 117 | QUEUED | CLOSED |
| SLB-20261015-3963 | Oct 15 | 9Mobile | Success Rate | 95.0% | 93.4% | 126 | QUEUED | CLOSED |
| SLB-20261015-3962 | Oct 15 | Glo | Success Rate | 95.0% | 93.9% | 121 | QUEUED | CLOSED |
| SLB-20261015-3961 | Oct 15 | Airtel | Success Rate | 95.0% | 93.5% | 123 | QUEUED | CLOSED |
| SLB-20261015-3960 | Oct 15 | MTN | Success Rate | 95.0% | 94.3% | 108 | QUEUED | CLOSED |
| SLB-20261014-3959 | Oct 14 | Telcos Direct | Success Rate | 95.0% | 93.9% | 122 | QUEUED | OPEN |
| SLB-20261014-3958 | Oct 14 | Cordis Telcom | Success Rate | 95.0% | 92.9% | 132 | QUEUED | OPEN |
| SLB-20261014-3957 | Oct 14 | NexBridge | Success Rate | 95.0% | 94.0% | 117 | QUEUED | OPEN |
| SLB-20261014-3956 | Oct 14 | Primus VAS | Success Rate | 95.0% | 94.0% | 118 | QUEUED | OPEN |
| SLB-20261014-3955 | Oct 14 | 9Mobile | Success Rate | 95.0% | 93.5% | 126 | QUEUED | OPEN |
| SLB-20261014-3954 | Oct 14 | Glo | Success Rate | 95.0% | 93.9% | 122 | QUEUED | OPEN |
| SLB-20261014-3953 | Oct 14 | Airtel | Success Rate | 95.0% | 93.4% | 125 | QUEUED | OPEN |
| SLB-20261014-3952 | Oct 14 | MTN | Success Rate | 95.0% | 93.9% | 116 | QUEUED | OPEN |
| SLB-20261014-3951 | Oct 14 | Telcos Direct | Success Rate | 95.0% | 93.9% | 124 | QUEUED | CLOSED |
| SLB-20261014-3950 | Oct 14 | Cordis Telcom | Success Rate | 95.0% | 92.8% | 135 | QUEUED | CLOSED |
| SLB-20261014-3949 | Oct 14 | NexBridge | Success Rate | 95.0% | 94.3% | 111 | QUEUED | CLOSED |
| SLB-20261014-3948 | Oct 14 | Primus VAS | Success Rate | 95.0% | 94.1% | 117 | QUEUED | CLOSED |
| SLB-20261014-3947 | Oct 14 | 9Mobile | Success Rate | 95.0% | 93.2% | 133 | QUEUED | CLOSED |
| SLB-20261014-3946 | Oct 14 | Glo | Success Rate | 95.0% | 94.3% | 117 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-17 | 13:43:17 | VAS-1792240996-95BD5E201312 | AGGREGATOR | TXN_COMPLETION | 1040.45ms | 400.00ms | MoMo PSB | NexBridge | MTN |
| 2026-10-17 | 13:43:17 | VAS-1792240996-95BD5E201312 | MERCHANT | TXN_COMPLETION | 13.00s | 5.00s | MoMo PSB | NexBridge | MTN |
| 2026-10-17 | 13:43:12 | VAS-1792240991-46B0021B2E6D | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Access Bank | Cordis Telcom | 9Mobile |
| 2026-10-17 | 13:43:06 | VAS-1792240986-940F83787F2D | MERCHANT | TXN_COMPLETION | 16.00s | 5.00s | Union Bank | NexBridge | 9Mobile |
| 2026-10-17 | 13:43:02 | VAS-1792240981-CE1659B86FF5 | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | Kuda MFB | Primus VAS | MTN |
| 2026-10-17 | 13:42:57 | VAS-1792240976-63A847E929FB | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | Stanbic IBTC | Telcos Direct | MTN |
| 2026-10-17 | 13:42:53 | VAS-1792240971-F1CF7EDC0E30 | AGGREGATOR | TXN_COMPLETION | 1223.73ms | 400.00ms | Stanbic IBTC | Cordis Telcom | Airtel |
| 2026-10-17 | 13:42:53 | VAS-1792240971-F1CF7EDC0E30 | MERCHANT | TXN_COMPLETION | 24.00s | 5.00s | Stanbic IBTC | Cordis Telcom | Airtel |
| 2026-10-17 | 13:42:38 | VAS-1792240957-69211487C7EB | TELCO | TXN_COMPLETION | 1193.69ms | 500.00ms | Union Bank | Cordis Telcom | MTN |
| 2026-10-17 | 13:42:38 | VAS-1792240957-69211487C7EB | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | Union Bank | Cordis Telcom | MTN |
| 2026-10-17 | 13:42:32 | VAS-1792240952-066F4CAF72AE | MERCHANT | TXN_COMPLETION | 29.00s | 5.00s | Union Bank | NexBridge | Airtel |
| 2026-10-17 | 13:42:29 | VAS-1792240947-044A8BD53804 | AGGREGATOR | TXN_COMPLETION | 1986.92ms | 400.00ms | Kuda MFB | Cordis Telcom | 9Mobile |
| 2026-10-17 | 13:42:19 | VAS-1792240937-AC75E4368DFC | TELCO | TXN_COMPLETION | 1631.39ms | 500.00ms | MoMo PSB | Cordis Telcom | Airtel |
| 2026-10-17 | 13:42:09 | VAS-1792240927-71FA5288831E | AGGREGATOR | TXN_COMPLETION | 2146.70ms | 400.00ms | Kuda MFB | Primus VAS | Glo |
| 2026-10-17 | 13:42:09 | VAS-1792240927-71FA5288831E | MERCHANT | TXN_COMPLETION | 22.00s | 5.00s | Kuda MFB | Primus VAS | Glo |
| 2026-10-17 | 13:42:03 | VAS-1792240922-F79B41071B96 | AGGREGATOR | TXN_COMPLETION | 866.40ms | 400.00ms | FirstBank | Telcos Direct | 9Mobile |
| 2026-10-17 | 13:42:03 | VAS-1792240922-F79B41071B96 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | FirstBank | Telcos Direct | 9Mobile |
| 2026-10-17 | 13:41:58 | VAS-1792240917-B70682B6F6E5 | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | Union Bank | Telcos Direct | Glo |
| 2026-10-17 | 13:41:54 | VAS-1792240912-BE934C3BE82E | TELCO | TXN_COMPLETION | 1155.37ms | 500.00ms | Union Bank | Telcos Direct | Airtel |
| 2026-10-17 | 13:41:45 | VAS-1792240902-F9B1C136207B | TELCO | TXN_COMPLETION | 2170.06ms | 500.00ms | FirstBank | NexBridge | Glo |