SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261014-3945 | Oct 14 | Airtel | Success Rate | 95.0% | 93.6% | 122 | QUEUED | CLOSED |
| SLB-20261014-3944 | Oct 14 | MTN | Success Rate | 95.0% | 94.0% | 115 | QUEUED | CLOSED |
| SLB-20261014-3943 | Oct 14 | Telcos Direct | Success Rate | 95.0% | 93.6% | 132 | QUEUED | CLOSED |
| SLB-20261014-3942 | Oct 14 | Cordis Telcom | Success Rate | 95.0% | 93.0% | 135 | QUEUED | CLOSED |
| SLB-20261014-3941 | Oct 14 | NexBridge | Success Rate | 95.0% | 94.3% | 114 | QUEUED | CLOSED |
| SLB-20261014-3940 | Oct 14 | Primus VAS | Success Rate | 95.0% | 94.1% | 117 | QUEUED | CLOSED |
| SLB-20261014-3939 | Oct 14 | 9Mobile | Success Rate | 95.0% | 93.4% | 134 | QUEUED | CLOSED |
| SLB-20261014-3938 | Oct 14 | Glo | Success Rate | 95.0% | 94.1% | 121 | QUEUED | CLOSED |
| SLB-20261014-3937 | Oct 14 | Airtel | Success Rate | 95.0% | 93.5% | 128 | QUEUED | CLOSED |
| SLB-20261014-3936 | Oct 14 | MTN | Success Rate | 95.0% | 94.1% | 115 | QUEUED | CLOSED |
| SLB-20261014-3935 | Oct 14 | Telcos Direct | Success Rate | 95.0% | 93.6% | 133 | QUEUED | CLOSED |
| SLB-20261014-3934 | Oct 14 | Cordis Telcom | Success Rate | 95.0% | 93.1% | 135 | QUEUED | CLOSED |
| SLB-20261014-3933 | Oct 14 | NexBridge | Success Rate | 95.0% | 94.4% | 114 | QUEUED | CLOSED |
| SLB-20261014-3932 | Oct 14 | Primus VAS | Success Rate | 95.0% | 94.2% | 118 | QUEUED | CLOSED |
| SLB-20261014-3931 | Oct 14 | 9Mobile | Success Rate | 95.0% | 93.3% | 138 | QUEUED | CLOSED |
| SLB-20261014-3930 | Oct 14 | Glo | Success Rate | 95.0% | 94.1% | 122 | QUEUED | CLOSED |
| SLB-20261014-3929 | Oct 14 | Airtel | Success Rate | 95.0% | 93.6% | 127 | QUEUED | CLOSED |
| SLB-20261014-3928 | Oct 14 | MTN | Success Rate | 95.0% | 94.3% | 113 | QUEUED | CLOSED |
| SLB-20261014-3927 | Oct 14 | Telcos Direct | Success Rate | 95.0% | 93.4% | 140 | QUEUED | CLOSED |
| SLB-20261014-3926 | Oct 14 | Cordis Telcom | Success Rate | 95.0% | 93.2% | 136 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-18 | 11:30:21 | VAS-1792319418-85718F546867 | MERCHANT | TXN_COMPLETION | 14.00s | 5.00s | Stanbic IBTC | Primus VAS | 9Mobile |
| 2026-10-18 | 11:30:12 | VAS-1792319411-D7E3432F36B1 | AGGREGATOR | TXN_COMPLETION | 463.03ms | 400.00ms | FirstBank | Primus VAS | Airtel |
| 2026-10-18 | 11:30:12 | VAS-1792319411-D7E3432F36B1 | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | FirstBank | Primus VAS | Airtel |
| 2026-10-18 | 11:30:05 | VAS-1792319404-A3B99466FA3A | AGGREGATOR | TXN_COMPLETION | 676.59ms | 400.00ms | Access Bank | NexBridge | Airtel |
| 2026-10-18 | 11:30:05 | VAS-1792319404-A3B99466FA3A | MERCHANT | TXN_COMPLETION | 32.00s | 5.00s | Access Bank | NexBridge | Airtel |
| 2026-10-18 | 11:29:34 | VAS-1792319373-1A217A4EE0C3 | MERCHANT | TXN_COMPLETION | 22.00s | 5.00s | Access Bank | Primus VAS | Airtel |
| 2026-10-18 | 11:29:19 | VAS-1790873104-02CF44952D7B | AGGREGATOR | TXN_COMPLETION | 497.59ms | 400.00ms | MoMo PSB | Telcos Direct | 9Mobile |
| 2026-10-18 | 11:29:19 | VAS-1790873104-02CF44952D7B | MERCHANT | TXN_COMPLETION | 1446263.00s | 5.00s | MoMo PSB | Telcos Direct | 9Mobile |
| 2026-10-18 | 11:29:14 | VAS-1792319351-A6B4F3292CB5 | AGGREGATOR | TXN_COMPLETION | 2247.86ms | 400.00ms | GTBank | NexBridge | Glo |
| 2026-10-18 | 11:29:14 | VAS-1792319351-A6B4F3292CB5 | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | GTBank | NexBridge | Glo |
| 2026-10-18 | 11:28:43 | VAS-1792319321-F9EFD87BA223 | AGGREGATOR | TXN_COMPLETION | 1542.30ms | 400.00ms | Access Bank | Primus VAS | Airtel |
| 2026-10-18 | 11:28:43 | VAS-1792319321-F9EFD87BA223 | MERCHANT | TXN_COMPLETION | 32.00s | 5.00s | Access Bank | Primus VAS | Airtel |
| 2026-10-18 | 11:28:21 | VAS-1792319299-C6EBC9149B51 | TELCO | TXN_COMPLETION | 1290.22ms | 500.00ms | Access Bank | NexBridge | Airtel |
| 2026-10-18 | 11:28:13 | VAS-1792319292-43B1550FAA2B | TELCO | TXN_COMPLETION | 1028.33ms | 500.00ms | Access Bank | Cordis Telcom | Glo |
| 2026-10-18 | 11:28:13 | VAS-1792319292-43B1550FAA2B | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | Access Bank | Cordis Telcom | Glo |
| 2026-10-18 | 11:27:50 | VAS-1792319270-A3A91AD71996 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Access Bank | Primus VAS | MTN |
| 2026-10-18 | 11:27:43 | VAS-1790867849-7C361B5571C9 | MERCHANT | TXN_COMPLETION | 1451419.00s | 5.00s | Stanbic IBTC | NexBridge | Airtel |
| 2026-10-18 | 11:27:37 | VAS-1792319255-F5140AD18CFE | AGGREGATOR | TXN_COMPLETION | 2276.55ms | 400.00ms | MoMo PSB | Cordis Telcom | Glo |
| 2026-10-18 | 11:27:37 | VAS-1792319255-F5140AD18CFE | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | MoMo PSB | Cordis Telcom | Glo |
| 2026-10-18 | 11:27:30 | VAS-1792319248-5324C21FBD8B | AGGREGATOR | TXN_COMPLETION | 2451.35ms | 400.00ms | Opay | Telcos Direct | 9Mobile |