SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261014-3945 | Oct 14 | Airtel | Success Rate | 95.0% | 93.6% | 122 | QUEUED | CLOSED |
| SLB-20261014-3944 | Oct 14 | MTN | Success Rate | 95.0% | 94.0% | 115 | QUEUED | CLOSED |
| SLB-20261014-3943 | Oct 14 | Telcos Direct | Success Rate | 95.0% | 93.6% | 132 | QUEUED | CLOSED |
| SLB-20261014-3942 | Oct 14 | Cordis Telcom | Success Rate | 95.0% | 93.0% | 135 | QUEUED | CLOSED |
| SLB-20261014-3941 | Oct 14 | NexBridge | Success Rate | 95.0% | 94.3% | 114 | QUEUED | CLOSED |
| SLB-20261014-3940 | Oct 14 | Primus VAS | Success Rate | 95.0% | 94.1% | 117 | QUEUED | CLOSED |
| SLB-20261014-3939 | Oct 14 | 9Mobile | Success Rate | 95.0% | 93.4% | 134 | QUEUED | CLOSED |
| SLB-20261014-3938 | Oct 14 | Glo | Success Rate | 95.0% | 94.1% | 121 | QUEUED | CLOSED |
| SLB-20261014-3937 | Oct 14 | Airtel | Success Rate | 95.0% | 93.5% | 128 | QUEUED | CLOSED |
| SLB-20261014-3936 | Oct 14 | MTN | Success Rate | 95.0% | 94.1% | 115 | QUEUED | CLOSED |
| SLB-20261014-3935 | Oct 14 | Telcos Direct | Success Rate | 95.0% | 93.6% | 133 | QUEUED | CLOSED |
| SLB-20261014-3934 | Oct 14 | Cordis Telcom | Success Rate | 95.0% | 93.1% | 135 | QUEUED | CLOSED |
| SLB-20261014-3933 | Oct 14 | NexBridge | Success Rate | 95.0% | 94.4% | 114 | QUEUED | CLOSED |
| SLB-20261014-3932 | Oct 14 | Primus VAS | Success Rate | 95.0% | 94.2% | 118 | QUEUED | CLOSED |
| SLB-20261014-3931 | Oct 14 | 9Mobile | Success Rate | 95.0% | 93.3% | 138 | QUEUED | CLOSED |
| SLB-20261014-3930 | Oct 14 | Glo | Success Rate | 95.0% | 94.1% | 122 | QUEUED | CLOSED |
| SLB-20261014-3929 | Oct 14 | Airtel | Success Rate | 95.0% | 93.6% | 127 | QUEUED | CLOSED |
| SLB-20261014-3928 | Oct 14 | MTN | Success Rate | 95.0% | 94.3% | 113 | QUEUED | CLOSED |
| SLB-20261014-3927 | Oct 14 | Telcos Direct | Success Rate | 95.0% | 93.4% | 140 | QUEUED | CLOSED |
| SLB-20261014-3926 | Oct 14 | Cordis Telcom | Success Rate | 95.0% | 93.2% | 136 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-18 | 11:02:19 | VAS-1792317736-16E177554BB9 | MERCHANT | TXN_COMPLETION | 14.00s | 5.00s | MoMo PSB | Primus VAS | Glo |
| 2026-10-18 | 11:02:10 | VAS-1792317729-8F81013B6A21 | AGGREGATOR | TXN_COMPLETION | 408.00ms | 400.00ms | Opay | Cordis Telcom | Glo |
| 2026-10-18 | 11:01:47 | VAS-1792317707-A44519000BBD | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | Access Bank | NexBridge | Airtel |
| 2026-10-18 | 11:01:33 | VAS-1792317692-01F169CBDC43 | TELCO | TXN_COMPLETION | 981.48ms | 500.00ms | Opay | Telcos Direct | 9Mobile |
| 2026-10-18 | 11:01:33 | VAS-1792317692-01F169CBDC43 | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | Opay | Telcos Direct | 9Mobile |
| 2026-10-18 | 11:01:28 | VAS-1792317685-D79202AB0417 | TELCO | TXN_COMPLETION | 1366.46ms | 500.00ms | Union Bank | NexBridge | 9Mobile |
| 2026-10-18 | 11:01:28 | VAS-1792317685-D79202AB0417 | AGGREGATOR | TXN_COMPLETION | 1566.63ms | 400.00ms | Union Bank | NexBridge | 9Mobile |
| 2026-10-18 | 11:01:28 | VAS-1792317685-D79202AB0417 | MERCHANT | TXN_COMPLETION | 25.00s | 5.00s | Union Bank | NexBridge | 9Mobile |
| 2026-10-18 | 11:00:19 | VAS-1792317618-F9E45181FB1D | AGGREGATOR | TXN_COMPLETION | 410.65ms | 400.00ms | Access Bank | NexBridge | MTN |
| 2026-10-18 | 11:00:19 | VAS-1792317618-F9E45181FB1D | MERCHANT | TXN_COMPLETION | 22.00s | 5.00s | Access Bank | NexBridge | MTN |
| 2026-10-18 | 11:00:06 | VAS-1792317604-525CD92F6CFF | TELCO | TXN_COMPLETION | 1439.30ms | 500.00ms | FirstBank | Cordis Telcom | Glo |
| 2026-10-18 | 11:00:06 | VAS-1792317604-525CD92F6CFF | AGGREGATOR | TXN_COMPLETION | 422.40ms | 400.00ms | FirstBank | Cordis Telcom | Glo |
| 2026-10-18 | 11:00:06 | VAS-1792317604-525CD92F6CFF | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | FirstBank | Cordis Telcom | Glo |
| 2026-10-18 | 10:59:49 | VAS-1792317588-1568AE7C5368 | TELCO | TXN_COMPLETION | 773.17ms | 500.00ms | GTBank | Cordis Telcom | Airtel |
| 2026-10-18 | 10:59:49 | VAS-1792317588-1568AE7C5368 | AGGREGATOR | TXN_COMPLETION | 400.83ms | 400.00ms | GTBank | Cordis Telcom | Airtel |
| 2026-10-18 | 10:59:49 | VAS-1792317588-1568AE7C5368 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | GTBank | Cordis Telcom | Airtel |
| 2026-10-18 | 10:59:12 | VAS-1792317551-8E8D17075203 | AGGREGATOR | TXN_COMPLETION | 799.01ms | 400.00ms | Stanbic IBTC | NexBridge | MTN |
| 2026-10-18 | 10:59:12 | VAS-1792317551-8E8D17075203 | MERCHANT | TXN_COMPLETION | 23.00s | 5.00s | Stanbic IBTC | NexBridge | MTN |
| 2026-10-18 | 10:59:04 | VAS-1792317544-70671F9F5C39 | MERCHANT | TXN_COMPLETION | 35.00s | 5.00s | Access Bank | NexBridge | Airtel |
| 2026-10-18 | 10:58:57 | VAS-1792317536-26D9F784CA44 | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | Union Bank | Telcos Direct | Airtel |