SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261014-3945 | Oct 14 | Airtel | Success Rate | 95.0% | 93.6% | 122 | QUEUED | CLOSED |
| SLB-20261014-3944 | Oct 14 | MTN | Success Rate | 95.0% | 94.0% | 115 | QUEUED | CLOSED |
| SLB-20261014-3943 | Oct 14 | Telcos Direct | Success Rate | 95.0% | 93.6% | 132 | QUEUED | CLOSED |
| SLB-20261014-3942 | Oct 14 | Cordis Telcom | Success Rate | 95.0% | 93.0% | 135 | QUEUED | CLOSED |
| SLB-20261014-3941 | Oct 14 | NexBridge | Success Rate | 95.0% | 94.3% | 114 | QUEUED | CLOSED |
| SLB-20261014-3940 | Oct 14 | Primus VAS | Success Rate | 95.0% | 94.1% | 117 | QUEUED | CLOSED |
| SLB-20261014-3939 | Oct 14 | 9Mobile | Success Rate | 95.0% | 93.4% | 134 | QUEUED | CLOSED |
| SLB-20261014-3938 | Oct 14 | Glo | Success Rate | 95.0% | 94.1% | 121 | QUEUED | CLOSED |
| SLB-20261014-3937 | Oct 14 | Airtel | Success Rate | 95.0% | 93.5% | 128 | QUEUED | CLOSED |
| SLB-20261014-3936 | Oct 14 | MTN | Success Rate | 95.0% | 94.1% | 115 | QUEUED | CLOSED |
| SLB-20261014-3935 | Oct 14 | Telcos Direct | Success Rate | 95.0% | 93.6% | 133 | QUEUED | CLOSED |
| SLB-20261014-3934 | Oct 14 | Cordis Telcom | Success Rate | 95.0% | 93.1% | 135 | QUEUED | CLOSED |
| SLB-20261014-3933 | Oct 14 | NexBridge | Success Rate | 95.0% | 94.4% | 114 | QUEUED | CLOSED |
| SLB-20261014-3932 | Oct 14 | Primus VAS | Success Rate | 95.0% | 94.2% | 118 | QUEUED | CLOSED |
| SLB-20261014-3931 | Oct 14 | 9Mobile | Success Rate | 95.0% | 93.3% | 138 | QUEUED | CLOSED |
| SLB-20261014-3930 | Oct 14 | Glo | Success Rate | 95.0% | 94.1% | 122 | QUEUED | CLOSED |
| SLB-20261014-3929 | Oct 14 | Airtel | Success Rate | 95.0% | 93.6% | 127 | QUEUED | CLOSED |
| SLB-20261014-3928 | Oct 14 | MTN | Success Rate | 95.0% | 94.3% | 113 | QUEUED | CLOSED |
| SLB-20261014-3927 | Oct 14 | Telcos Direct | Success Rate | 95.0% | 93.4% | 140 | QUEUED | CLOSED |
| SLB-20261014-3926 | Oct 14 | Cordis Telcom | Success Rate | 95.0% | 93.2% | 136 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-18 | 04:13:56 | VAS-1792293234-C675083DA1F7 | AGGREGATOR | TXN_COMPLETION | 1478.90ms | 400.00ms | GTBank | Telcos Direct | Glo |
| 2026-10-18 | 04:13:55 | VAS-1792293234-C675083DA1F7 | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | GTBank | Telcos Direct | Glo |
| 2026-10-18 | 04:13:50 | VAS-1792293229-F6AF83DE31E4 | TELCO | TXN_COMPLETION | 1324.26ms | 500.00ms | Kuda MFB | Primus VAS | 9Mobile |
| 2026-10-18 | 04:13:50 | VAS-1792293229-F6AF83DE31E4 | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | Kuda MFB | Primus VAS | 9Mobile |
| 2026-10-18 | 04:13:45 | VAS-1792293224-B2B749BB37BD | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | GTBank | NexBridge | MTN |
| 2026-10-18 | 04:13:35 | VAS-1792293214-DCB6090878CD | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | Stanbic IBTC | Primus VAS | Glo |
| 2026-10-18 | 04:13:25 | VAS-1792293204-51604C5DE2FB | MERCHANT | TXN_COMPLETION | 22.00s | 5.00s | Access Bank | Cordis Telcom | Glo |
| 2026-10-18 | 04:13:22 | VAS-1792293199-595AACEF48CC | TELCO | TXN_COMPLETION | 2502.98ms | 500.00ms | Kuda MFB | NexBridge | Airtel |
| 2026-10-18 | 04:13:22 | VAS-1792293199-595AACEF48CC | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | Kuda MFB | NexBridge | Airtel |
| 2026-10-18 | 04:13:10 | VAS-1792293189-FD0672CEB0AB | MERCHANT | TXN_COMPLETION | 29.00s | 5.00s | Opay | Telcos Direct | MTN |
| 2026-10-18 | 04:13:07 | VAS-1792293185-BEB504A20824 | TELCO | TXN_COMPLETION | 907.87ms | 500.00ms | Union Bank | Primus VAS | MTN |
| 2026-10-18 | 04:13:07 | VAS-1792293185-BEB504A20824 | AGGREGATOR | TXN_COMPLETION | 1980.41ms | 400.00ms | Union Bank | Primus VAS | MTN |
| 2026-10-18 | 04:13:01 | VAS-1792293180-2C297AEAEF46 | AGGREGATOR | TXN_COMPLETION | 411.88ms | 400.00ms | Opay | Primus VAS | 9Mobile |
| 2026-10-18 | 04:12:51 | VAS-1792293170-238E7F3BCF5A | TELCO | TXN_COMPLETION | 718.77ms | 500.00ms | Union Bank | Primus VAS | Glo |
| 2026-10-18 | 04:12:51 | VAS-1792293170-238E7F3BCF5A | MERCHANT | TXN_COMPLETION | 25.00s | 5.00s | Union Bank | Primus VAS | Glo |
| 2026-10-18 | 04:12:42 | VAS-1792293160-0E5E164177CD | TELCO | TXN_COMPLETION | 1497.15ms | 500.00ms | Access Bank | NexBridge | 9Mobile |
| 2026-10-18 | 04:12:42 | VAS-1792293160-0E5E164177CD | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | Access Bank | NexBridge | 9Mobile |
| 2026-10-18 | 04:12:27 | VAS-1792293145-6769C501F576 | TELCO | TXN_COMPLETION | 1760.54ms | 500.00ms | MoMo PSB | Primus VAS | Airtel |
| 2026-10-18 | 04:12:27 | VAS-1792293145-6769C501F576 | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | MoMo PSB | Primus VAS | Airtel |
| 2026-10-18 | 04:12:17 | VAS-1790927581-14FB53B0AE67 | MERCHANT | TXN_COMPLETION | 1365561.00s | 5.00s | Palmpay | Primus VAS | MTN |