SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
Loading real-time MNO health...
SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261014-3945 | Oct 14 | Airtel | Success Rate | 95.0% | 93.6% | 122 | QUEUED | CLOSED |
| SLB-20261014-3944 | Oct 14 | MTN | Success Rate | 95.0% | 94.0% | 115 | QUEUED | CLOSED |
| SLB-20261014-3943 | Oct 14 | Telcos Direct | Success Rate | 95.0% | 93.6% | 132 | QUEUED | CLOSED |
| SLB-20261014-3942 | Oct 14 | Cordis Telcom | Success Rate | 95.0% | 93.0% | 135 | QUEUED | CLOSED |
| SLB-20261014-3941 | Oct 14 | NexBridge | Success Rate | 95.0% | 94.3% | 114 | QUEUED | CLOSED |
| SLB-20261014-3940 | Oct 14 | Primus VAS | Success Rate | 95.0% | 94.1% | 117 | QUEUED | CLOSED |
| SLB-20261014-3939 | Oct 14 | 9Mobile | Success Rate | 95.0% | 93.4% | 134 | QUEUED | CLOSED |
| SLB-20261014-3938 | Oct 14 | Glo | Success Rate | 95.0% | 94.1% | 121 | QUEUED | CLOSED |
| SLB-20261014-3937 | Oct 14 | Airtel | Success Rate | 95.0% | 93.5% | 128 | QUEUED | CLOSED |
| SLB-20261014-3936 | Oct 14 | MTN | Success Rate | 95.0% | 94.1% | 115 | QUEUED | CLOSED |
| SLB-20261014-3935 | Oct 14 | Telcos Direct | Success Rate | 95.0% | 93.6% | 133 | QUEUED | CLOSED |
| SLB-20261014-3934 | Oct 14 | Cordis Telcom | Success Rate | 95.0% | 93.1% | 135 | QUEUED | CLOSED |
| SLB-20261014-3933 | Oct 14 | NexBridge | Success Rate | 95.0% | 94.4% | 114 | QUEUED | CLOSED |
| SLB-20261014-3932 | Oct 14 | Primus VAS | Success Rate | 95.0% | 94.2% | 118 | QUEUED | CLOSED |
| SLB-20261014-3931 | Oct 14 | 9Mobile | Success Rate | 95.0% | 93.3% | 138 | QUEUED | CLOSED |
| SLB-20261014-3930 | Oct 14 | Glo | Success Rate | 95.0% | 94.1% | 122 | QUEUED | CLOSED |
| SLB-20261014-3929 | Oct 14 | Airtel | Success Rate | 95.0% | 93.6% | 127 | QUEUED | CLOSED |
| SLB-20261014-3928 | Oct 14 | MTN | Success Rate | 95.0% | 94.3% | 113 | QUEUED | CLOSED |
| SLB-20261014-3927 | Oct 14 | Telcos Direct | Success Rate | 95.0% | 93.4% | 140 | QUEUED | CLOSED |
| SLB-20261014-3926 | Oct 14 | Cordis Telcom | Success Rate | 95.0% | 93.2% | 136 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-18 | 01:53:03 | VAS-1792284779-A9E8B8B80D87 | TELCO | TXN_COMPLETION | 2708.41ms | 500.00ms | Kuda MFB | Primus VAS | MTN |
| 2026-10-18 | 01:53:03 | VAS-1792284779-A9E8B8B80D87 | MERCHANT | TXN_COMPLETION | 24.00s | 5.00s | Kuda MFB | Primus VAS | MTN |
| 2026-10-18 | 01:52:55 | VAS-1792284775-3C51B13A5B07 | AGGREGATOR | TXN_COMPLETION | 402.42ms | 400.00ms | FirstBank | Telcos Direct | Glo |
| 2026-10-18 | 01:52:55 | VAS-1792284775-3C51B13A5B07 | MERCHANT | TXN_COMPLETION | 21.00s | 5.00s | FirstBank | Telcos Direct | Glo |
| 2026-10-18 | 01:52:52 | VAS-1792284770-E4D2CCE0FED9 | AGGREGATOR | TXN_COMPLETION | 1385.77ms | 400.00ms | GTBank | NexBridge | Airtel |
| 2026-10-18 | 01:52:52 | VAS-1792284770-E4D2CCE0FED9 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | GTBank | NexBridge | Airtel |
| 2026-10-18 | 01:52:46 | VAS-1792284765-3CB67F93CD64 | AGGREGATOR | TXN_COMPLETION | 451.76ms | 400.00ms | GTBank | Telcos Direct | 9Mobile |
| 2026-10-18 | 01:52:46 | VAS-1792284765-3CB67F93CD64 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | GTBank | Telcos Direct | 9Mobile |
| 2026-10-18 | 01:52:42 | VAS-1792284760-3B880DD0FB67 | TELCO | TXN_COMPLETION | 2384.34ms | 500.00ms | Palmpay | Cordis Telcom | 9Mobile |
| 2026-10-18 | 01:52:31 | VAS-1792284750-E9D6E53C1561 | TELCO | TXN_COMPLETION | 772.51ms | 500.00ms | Palmpay | Telcos Direct | 9Mobile |
| 2026-10-18 | 01:52:31 | VAS-1792284750-E9D6E53C1561 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Palmpay | Telcos Direct | 9Mobile |
| 2026-10-18 | 01:52:11 | VAS-1792284730-17394A6EE736 | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | Access Bank | Primus VAS | Airtel |
| 2026-10-18 | 01:52:02 | VAS-1792284721-9156D422CE21 | AGGREGATOR | TXN_COMPLETION | 451.27ms | 400.00ms | Union Bank | Cordis Telcom | Glo |
| 2026-10-18 | 01:51:59 | VAS-1792284716-B85573FC07B0 | TELCO | TXN_COMPLETION | 2019.73ms | 500.00ms | Palmpay | Cordis Telcom | 9Mobile |
| 2026-10-18 | 01:51:59 | VAS-1792284716-B85573FC07B0 | AGGREGATOR | TXN_COMPLETION | 1554.61ms | 400.00ms | Palmpay | Cordis Telcom | 9Mobile |
| 2026-10-18 | 01:51:59 | VAS-1792284716-B85573FC07B0 | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | Palmpay | Cordis Telcom | 9Mobile |
| 2026-10-18 | 01:51:37 | VAS-1792284696-94A32C547CFE | TELCO | TXN_COMPLETION | 924.94ms | 500.00ms | GTBank | Telcos Direct | 9Mobile |
| 2026-10-18 | 01:51:37 | VAS-1792284696-94A32C547CFE | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | GTBank | Telcos Direct | 9Mobile |
| 2026-10-18 | 01:51:33 | VAS-1792284691-D1311042E6FE | TELCO | TXN_COMPLETION | 1844.31ms | 500.00ms | Palmpay | Primus VAS | MTN |
| 2026-10-18 | 01:51:28 | VAS-1792284686-7FD86ECE2B43 | TELCO | TXN_COMPLETION | 879.03ms | 500.00ms | Union Bank | Cordis Telcom | 9Mobile |