SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261014-3945 | Oct 14 | Airtel | Success Rate | 95.0% | 93.6% | 122 | QUEUED | CLOSED |
| SLB-20261014-3944 | Oct 14 | MTN | Success Rate | 95.0% | 94.0% | 115 | QUEUED | CLOSED |
| SLB-20261014-3943 | Oct 14 | Telcos Direct | Success Rate | 95.0% | 93.6% | 132 | QUEUED | CLOSED |
| SLB-20261014-3942 | Oct 14 | Cordis Telcom | Success Rate | 95.0% | 93.0% | 135 | QUEUED | CLOSED |
| SLB-20261014-3941 | Oct 14 | NexBridge | Success Rate | 95.0% | 94.3% | 114 | QUEUED | CLOSED |
| SLB-20261014-3940 | Oct 14 | Primus VAS | Success Rate | 95.0% | 94.1% | 117 | QUEUED | CLOSED |
| SLB-20261014-3939 | Oct 14 | 9Mobile | Success Rate | 95.0% | 93.4% | 134 | QUEUED | CLOSED |
| SLB-20261014-3938 | Oct 14 | Glo | Success Rate | 95.0% | 94.1% | 121 | QUEUED | CLOSED |
| SLB-20261014-3937 | Oct 14 | Airtel | Success Rate | 95.0% | 93.5% | 128 | QUEUED | CLOSED |
| SLB-20261014-3936 | Oct 14 | MTN | Success Rate | 95.0% | 94.1% | 115 | QUEUED | CLOSED |
| SLB-20261014-3935 | Oct 14 | Telcos Direct | Success Rate | 95.0% | 93.6% | 133 | QUEUED | CLOSED |
| SLB-20261014-3934 | Oct 14 | Cordis Telcom | Success Rate | 95.0% | 93.1% | 135 | QUEUED | CLOSED |
| SLB-20261014-3933 | Oct 14 | NexBridge | Success Rate | 95.0% | 94.4% | 114 | QUEUED | CLOSED |
| SLB-20261014-3932 | Oct 14 | Primus VAS | Success Rate | 95.0% | 94.2% | 118 | QUEUED | CLOSED |
| SLB-20261014-3931 | Oct 14 | 9Mobile | Success Rate | 95.0% | 93.3% | 138 | QUEUED | CLOSED |
| SLB-20261014-3930 | Oct 14 | Glo | Success Rate | 95.0% | 94.1% | 122 | QUEUED | CLOSED |
| SLB-20261014-3929 | Oct 14 | Airtel | Success Rate | 95.0% | 93.6% | 127 | QUEUED | CLOSED |
| SLB-20261014-3928 | Oct 14 | MTN | Success Rate | 95.0% | 94.3% | 113 | QUEUED | CLOSED |
| SLB-20261014-3927 | Oct 14 | Telcos Direct | Success Rate | 95.0% | 93.4% | 140 | QUEUED | CLOSED |
| SLB-20261014-3926 | Oct 14 | Cordis Telcom | Success Rate | 95.0% | 93.2% | 136 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-18 | 00:43:55 | VAS-1792280635-7DC45D06ECB4 | MERCHANT | TXN_COMPLETION | 35.00s | 5.00s | Palmpay | Telcos Direct | Glo |
| 2026-10-18 | 00:43:51 | VAS-1792280630-11D8B12C0639 | AGGREGATOR | TXN_COMPLETION | 691.35ms | 400.00ms | Stanbic IBTC | Primus VAS | MTN |
| 2026-10-18 | 00:43:40 | VAS-1792280620-53EBA1BF46E5 | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | Opay | Telcos Direct | Airtel |
| 2026-10-18 | 00:43:36 | VAS-1792280615-8D4E00B2C439 | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | GTBank | NexBridge | Airtel |
| 2026-10-18 | 00:43:27 | VAS-1792280605-902CD1D01C8D | TELCO | TXN_COMPLETION | 1805.55ms | 500.00ms | Kuda MFB | Primus VAS | 9Mobile |
| 2026-10-18 | 00:43:27 | VAS-1792280605-902CD1D01C8D | AGGREGATOR | TXN_COMPLETION | 421.45ms | 400.00ms | Kuda MFB | Primus VAS | 9Mobile |
| 2026-10-18 | 00:43:27 | VAS-1792280605-902CD1D01C8D | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Kuda MFB | Primus VAS | 9Mobile |
| 2026-10-18 | 00:43:22 | VAS-1792280600-76CA4A02CE0A | AGGREGATOR | TXN_COMPLETION | 1620.04ms | 400.00ms | Access Bank | NexBridge | Airtel |
| 2026-10-18 | 00:43:17 | VAS-1792280595-1C06DFA7F746 | AGGREGATOR | TXN_COMPLETION | 1101.88ms | 400.00ms | MoMo PSB | Cordis Telcom | Airtel |
| 2026-10-18 | 00:43:17 | VAS-1792280595-1C06DFA7F746 | MERCHANT | TXN_COMPLETION | 23.00s | 5.00s | MoMo PSB | Cordis Telcom | Airtel |
| 2026-10-18 | 00:43:02 | VAS-1792280581-640176BA5F47 | TELCO | TXN_COMPLETION | 609.46ms | 500.00ms | Palmpay | Primus VAS | MTN |
| 2026-10-18 | 00:42:46 | VAS-1792280566-45C086F55920 | MERCHANT | TXN_COMPLETION | 17.00s | 5.00s | Access Bank | Cordis Telcom | Glo |
| 2026-10-18 | 00:42:36 | VAS-1792280556-F48D394D83C0 | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | Palmpay | NexBridge | 9Mobile |
| 2026-10-18 | 00:42:32 | VAS-1792280551-D9CF60636DE8 | MERCHANT | TXN_COMPLETION | 25.00s | 5.00s | GTBank | Telcos Direct | 9Mobile |
| 2026-10-18 | 00:42:14 | VAS-1792280531-89B306991607 | AGGREGATOR | TXN_COMPLETION | 2181.50ms | 400.00ms | Union Bank | Primus VAS | Glo |
| 2026-10-18 | 00:42:14 | VAS-1792280531-89B306991607 | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | Union Bank | Primus VAS | Glo |
| 2026-10-18 | 00:42:05 | VAS-1792280522-7A08DD088C08 | TELCO | TXN_COMPLETION | 2406.71ms | 500.00ms | Stanbic IBTC | Cordis Telcom | Airtel |
| 2026-10-18 | 00:42:05 | VAS-1792280522-7A08DD088C08 | AGGREGATOR | TXN_COMPLETION | 1097.67ms | 400.00ms | Stanbic IBTC | Cordis Telcom | Airtel |
| 2026-10-18 | 00:42:00 | VAS-1792280517-9F0E22672C09 | AGGREGATOR | TXN_COMPLETION | 2555.13ms | 400.00ms | Palmpay | Telcos Direct | 9Mobile |
| 2026-10-18 | 00:42:00 | VAS-1792280517-9F0E22672C09 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Palmpay | Telcos Direct | 9Mobile |