SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261014-3945 | Oct 14 | Airtel | Success Rate | 95.0% | 93.6% | 122 | QUEUED | CLOSED |
| SLB-20261014-3944 | Oct 14 | MTN | Success Rate | 95.0% | 94.0% | 115 | QUEUED | CLOSED |
| SLB-20261014-3943 | Oct 14 | Telcos Direct | Success Rate | 95.0% | 93.6% | 132 | QUEUED | CLOSED |
| SLB-20261014-3942 | Oct 14 | Cordis Telcom | Success Rate | 95.0% | 93.0% | 135 | QUEUED | CLOSED |
| SLB-20261014-3941 | Oct 14 | NexBridge | Success Rate | 95.0% | 94.3% | 114 | QUEUED | CLOSED |
| SLB-20261014-3940 | Oct 14 | Primus VAS | Success Rate | 95.0% | 94.1% | 117 | QUEUED | CLOSED |
| SLB-20261014-3939 | Oct 14 | 9Mobile | Success Rate | 95.0% | 93.4% | 134 | QUEUED | CLOSED |
| SLB-20261014-3938 | Oct 14 | Glo | Success Rate | 95.0% | 94.1% | 121 | QUEUED | CLOSED |
| SLB-20261014-3937 | Oct 14 | Airtel | Success Rate | 95.0% | 93.5% | 128 | QUEUED | CLOSED |
| SLB-20261014-3936 | Oct 14 | MTN | Success Rate | 95.0% | 94.1% | 115 | QUEUED | CLOSED |
| SLB-20261014-3935 | Oct 14 | Telcos Direct | Success Rate | 95.0% | 93.6% | 133 | QUEUED | CLOSED |
| SLB-20261014-3934 | Oct 14 | Cordis Telcom | Success Rate | 95.0% | 93.1% | 135 | QUEUED | CLOSED |
| SLB-20261014-3933 | Oct 14 | NexBridge | Success Rate | 95.0% | 94.4% | 114 | QUEUED | CLOSED |
| SLB-20261014-3932 | Oct 14 | Primus VAS | Success Rate | 95.0% | 94.2% | 118 | QUEUED | CLOSED |
| SLB-20261014-3931 | Oct 14 | 9Mobile | Success Rate | 95.0% | 93.3% | 138 | QUEUED | CLOSED |
| SLB-20261014-3930 | Oct 14 | Glo | Success Rate | 95.0% | 94.1% | 122 | QUEUED | CLOSED |
| SLB-20261014-3929 | Oct 14 | Airtel | Success Rate | 95.0% | 93.6% | 127 | QUEUED | CLOSED |
| SLB-20261014-3928 | Oct 14 | MTN | Success Rate | 95.0% | 94.3% | 113 | QUEUED | CLOSED |
| SLB-20261014-3927 | Oct 14 | Telcos Direct | Success Rate | 95.0% | 93.4% | 140 | QUEUED | CLOSED |
| SLB-20261014-3926 | Oct 14 | Cordis Telcom | Success Rate | 95.0% | 93.2% | 136 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-17 | 23:30:36 | VAS-1792276235-3AF57E18326B | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | MoMo PSB | NexBridge | Airtel |
| 2026-10-17 | 23:30:33 | VAS-1792276230-EEF4D3B71C21 | TELCO | TXN_COMPLETION | 2365.29ms | 500.00ms | MoMo PSB | Cordis Telcom | Glo |
| 2026-10-17 | 23:30:33 | VAS-1792276230-EEF4D3B71C21 | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | MoMo PSB | Cordis Telcom | Glo |
| 2026-10-17 | 23:30:18 | VAS-1792276216-38FD2E7B0C02 | AGGREGATOR | TXN_COMPLETION | 1800.09ms | 400.00ms | Kuda MFB | Telcos Direct | MTN |
| 2026-10-17 | 23:30:18 | VAS-1792276216-38FD2E7B0C02 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Kuda MFB | Telcos Direct | MTN |
| 2026-10-17 | 23:30:13 | VAS-1792276211-64B8FC65D84F | AGGREGATOR | TXN_COMPLETION | 1259.16ms | 400.00ms | Union Bank | NexBridge | Airtel |
| 2026-10-17 | 23:30:13 | VAS-1792276211-64B8FC65D84F | MERCHANT | TXN_COMPLETION | 24.00s | 5.00s | Union Bank | NexBridge | Airtel |
| 2026-10-17 | 23:30:09 | VAS-1792276206-CF1D5BD0C92F | AGGREGATOR | TXN_COMPLETION | 2161.65ms | 400.00ms | GTBank | Primus VAS | 9Mobile |
| 2026-10-17 | 23:30:09 | VAS-1792276206-CF1D5BD0C92F | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | GTBank | Primus VAS | 9Mobile |
| 2026-10-17 | 23:30:03 | VAS-1792276201-6AB5FE0BE6B7 | TELCO | TXN_COMPLETION | 554.99ms | 500.00ms | Opay | Cordis Telcom | Glo |
| 2026-10-17 | 23:30:03 | VAS-1792276201-6AB5FE0BE6B7 | AGGREGATOR | TXN_COMPLETION | 957.78ms | 400.00ms | Opay | Cordis Telcom | Glo |
| 2026-10-17 | 23:29:52 | VAS-1792276191-BEA7AB892133 | TELCO | TXN_COMPLETION | 859.47ms | 500.00ms | MoMo PSB | Telcos Direct | Airtel |
| 2026-10-17 | 23:29:48 | VAS-1792276186-39FE7C9B1A80 | AGGREGATOR | TXN_COMPLETION | 1814.22ms | 400.00ms | Palmpay | NexBridge | MTN |
| 2026-10-17 | 23:29:48 | VAS-1792276186-39FE7C9B1A80 | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | Palmpay | NexBridge | MTN |
| 2026-10-17 | 23:29:09 | VAS-1792276147-F3438BED4D42 | AGGREGATOR | TXN_COMPLETION | 1803.95ms | 400.00ms | Kuda MFB | Telcos Direct | MTN |
| 2026-10-17 | 23:28:53 | VAS-1792276132-6BFF08EBC588 | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | FirstBank | Primus VAS | MTN |
| 2026-10-17 | 23:28:43 | VAS-1792276122-663E21412FD7 | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | Opay | Cordis Telcom | MTN |
| 2026-10-17 | 23:28:28 | VAS-1792276108-F80386B77A11 | AGGREGATOR | TXN_COMPLETION | 422.82ms | 400.00ms | Union Bank | NexBridge | Airtel |
| 2026-10-17 | 23:28:28 | VAS-1792276108-F80386B77A11 | MERCHANT | TXN_COMPLETION | 18.00s | 5.00s | Union Bank | NexBridge | Airtel |
| 2026-10-17 | 23:28:19 | VAS-1792276098-90EC727CF58D | AGGREGATOR | TXN_COMPLETION | 435.45ms | 400.00ms | Stanbic IBTC | Primus VAS | Glo |