SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261014-3945 | Oct 14 | Airtel | Success Rate | 95.0% | 93.6% | 122 | QUEUED | CLOSED |
| SLB-20261014-3944 | Oct 14 | MTN | Success Rate | 95.0% | 94.0% | 115 | QUEUED | CLOSED |
| SLB-20261014-3943 | Oct 14 | Telcos Direct | Success Rate | 95.0% | 93.6% | 132 | QUEUED | CLOSED |
| SLB-20261014-3942 | Oct 14 | Cordis Telcom | Success Rate | 95.0% | 93.0% | 135 | QUEUED | CLOSED |
| SLB-20261014-3941 | Oct 14 | NexBridge | Success Rate | 95.0% | 94.3% | 114 | QUEUED | CLOSED |
| SLB-20261014-3940 | Oct 14 | Primus VAS | Success Rate | 95.0% | 94.1% | 117 | QUEUED | CLOSED |
| SLB-20261014-3939 | Oct 14 | 9Mobile | Success Rate | 95.0% | 93.4% | 134 | QUEUED | CLOSED |
| SLB-20261014-3938 | Oct 14 | Glo | Success Rate | 95.0% | 94.1% | 121 | QUEUED | CLOSED |
| SLB-20261014-3937 | Oct 14 | Airtel | Success Rate | 95.0% | 93.5% | 128 | QUEUED | CLOSED |
| SLB-20261014-3936 | Oct 14 | MTN | Success Rate | 95.0% | 94.1% | 115 | QUEUED | CLOSED |
| SLB-20261014-3935 | Oct 14 | Telcos Direct | Success Rate | 95.0% | 93.6% | 133 | QUEUED | CLOSED |
| SLB-20261014-3934 | Oct 14 | Cordis Telcom | Success Rate | 95.0% | 93.1% | 135 | QUEUED | CLOSED |
| SLB-20261014-3933 | Oct 14 | NexBridge | Success Rate | 95.0% | 94.4% | 114 | QUEUED | CLOSED |
| SLB-20261014-3932 | Oct 14 | Primus VAS | Success Rate | 95.0% | 94.2% | 118 | QUEUED | CLOSED |
| SLB-20261014-3931 | Oct 14 | 9Mobile | Success Rate | 95.0% | 93.3% | 138 | QUEUED | CLOSED |
| SLB-20261014-3930 | Oct 14 | Glo | Success Rate | 95.0% | 94.1% | 122 | QUEUED | CLOSED |
| SLB-20261014-3929 | Oct 14 | Airtel | Success Rate | 95.0% | 93.6% | 127 | QUEUED | CLOSED |
| SLB-20261014-3928 | Oct 14 | MTN | Success Rate | 95.0% | 94.3% | 113 | QUEUED | CLOSED |
| SLB-20261014-3927 | Oct 14 | Telcos Direct | Success Rate | 95.0% | 93.4% | 140 | QUEUED | CLOSED |
| SLB-20261014-3926 | Oct 14 | Cordis Telcom | Success Rate | 95.0% | 93.2% | 136 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-17 | 18:55:22 | VAS-1792259721-385765F34FC0 | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | GTBank | Telcos Direct | MTN |
| 2026-10-17 | 18:54:47 | VAS-1792259687-F301B81CE54F | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Stanbic IBTC | NexBridge | Airtel |
| 2026-10-17 | 18:54:35 | VAS-1792259672-B16A99ED3405 | TELCO | TXN_COMPLETION | 1678.19ms | 500.00ms | Palmpay | Primus VAS | Glo |
| 2026-10-17 | 18:54:35 | VAS-1792259672-B16A99ED3405 | AGGREGATOR | TXN_COMPLETION | 1495.72ms | 400.00ms | Palmpay | Primus VAS | Glo |
| 2026-10-17 | 18:54:35 | VAS-1792259672-B16A99ED3405 | MERCHANT | TXN_COMPLETION | 22.00s | 5.00s | Palmpay | Primus VAS | Glo |
| 2026-10-17 | 18:54:28 | VAS-1792259667-AF5D23CE095E | TELCO | TXN_COMPLETION | 879.56ms | 500.00ms | MoMo PSB | Cordis Telcom | Airtel |
| 2026-10-17 | 18:54:28 | VAS-1792259667-AF5D23CE095E | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | MoMo PSB | Cordis Telcom | Airtel |
| 2026-10-17 | 18:54:19 | VAS-1792259657-E35F26F278E4 | AGGREGATOR | TXN_COMPLETION | 1038.38ms | 400.00ms | GTBank | Telcos Direct | Airtel |
| 2026-10-17 | 18:54:13 | VAS-1792259652-915A73D0F7A6 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Union Bank | Telcos Direct | Airtel |
| 2026-10-17 | 18:54:08 | VAS-1792259648-96FE3C574E01 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | GTBank | Telcos Direct | MTN |
| 2026-10-17 | 18:54:05 | VAS-1792259643-E3B9C9A2621A | TELCO | TXN_COMPLETION | 1778.76ms | 500.00ms | Kuda MFB | Primus VAS | 9Mobile |
| 2026-10-17 | 18:53:51 | VAS-1792259628-76F7B7C00A6B | TELCO | TXN_COMPLETION | 1419.75ms | 500.00ms | GTBank | NexBridge | MTN |
| 2026-10-17 | 18:53:51 | VAS-1792259628-76F7B7C00A6B | AGGREGATOR | TXN_COMPLETION | 1176.46ms | 400.00ms | GTBank | NexBridge | MTN |
| 2026-10-17 | 18:53:50 | VAS-1792259628-76F7B7C00A6B | MERCHANT | TXN_COMPLETION | 31.00s | 5.00s | GTBank | NexBridge | MTN |
| 2026-10-17 | 18:53:39 | VAS-1792259618-11B9F0572EBF | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | Kuda MFB | Cordis Telcom | MTN |
| 2026-10-17 | 18:53:35 | VAS-1792259613-3810392A7B91 | AGGREGATOR | TXN_COMPLETION | 1756.13ms | 400.00ms | MoMo PSB | Cordis Telcom | 9Mobile |
| 2026-10-17 | 18:53:24 | VAS-1792259603-854043BC8D4C | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | Kuda MFB | NexBridge | MTN |
| 2026-10-17 | 18:53:21 | VAS-1792259598-D7A7DE161CAB | AGGREGATOR | TXN_COMPLETION | 1977.98ms | 400.00ms | GTBank | NexBridge | Glo |
| 2026-10-17 | 18:53:21 | VAS-1792259598-D7A7DE161CAB | MERCHANT | TXN_COMPLETION | 33.00s | 5.00s | GTBank | NexBridge | Glo |
| 2026-10-17 | 18:53:14 | VAS-1792259593-D6B7F673D027 | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | FirstBank | NexBridge | 9Mobile |