SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261014-3945 | Oct 14 | Airtel | Success Rate | 95.0% | 93.6% | 122 | QUEUED | CLOSED |
| SLB-20261014-3944 | Oct 14 | MTN | Success Rate | 95.0% | 94.0% | 115 | QUEUED | CLOSED |
| SLB-20261014-3943 | Oct 14 | Telcos Direct | Success Rate | 95.0% | 93.6% | 132 | QUEUED | CLOSED |
| SLB-20261014-3942 | Oct 14 | Cordis Telcom | Success Rate | 95.0% | 93.0% | 135 | QUEUED | CLOSED |
| SLB-20261014-3941 | Oct 14 | NexBridge | Success Rate | 95.0% | 94.3% | 114 | QUEUED | CLOSED |
| SLB-20261014-3940 | Oct 14 | Primus VAS | Success Rate | 95.0% | 94.1% | 117 | QUEUED | CLOSED |
| SLB-20261014-3939 | Oct 14 | 9Mobile | Success Rate | 95.0% | 93.4% | 134 | QUEUED | CLOSED |
| SLB-20261014-3938 | Oct 14 | Glo | Success Rate | 95.0% | 94.1% | 121 | QUEUED | CLOSED |
| SLB-20261014-3937 | Oct 14 | Airtel | Success Rate | 95.0% | 93.5% | 128 | QUEUED | CLOSED |
| SLB-20261014-3936 | Oct 14 | MTN | Success Rate | 95.0% | 94.1% | 115 | QUEUED | CLOSED |
| SLB-20261014-3935 | Oct 14 | Telcos Direct | Success Rate | 95.0% | 93.6% | 133 | QUEUED | CLOSED |
| SLB-20261014-3934 | Oct 14 | Cordis Telcom | Success Rate | 95.0% | 93.1% | 135 | QUEUED | CLOSED |
| SLB-20261014-3933 | Oct 14 | NexBridge | Success Rate | 95.0% | 94.4% | 114 | QUEUED | CLOSED |
| SLB-20261014-3932 | Oct 14 | Primus VAS | Success Rate | 95.0% | 94.2% | 118 | QUEUED | CLOSED |
| SLB-20261014-3931 | Oct 14 | 9Mobile | Success Rate | 95.0% | 93.3% | 138 | QUEUED | CLOSED |
| SLB-20261014-3930 | Oct 14 | Glo | Success Rate | 95.0% | 94.1% | 122 | QUEUED | CLOSED |
| SLB-20261014-3929 | Oct 14 | Airtel | Success Rate | 95.0% | 93.6% | 127 | QUEUED | CLOSED |
| SLB-20261014-3928 | Oct 14 | MTN | Success Rate | 95.0% | 94.3% | 113 | QUEUED | CLOSED |
| SLB-20261014-3927 | Oct 14 | Telcos Direct | Success Rate | 95.0% | 93.4% | 140 | QUEUED | CLOSED |
| SLB-20261014-3926 | Oct 14 | Cordis Telcom | Success Rate | 95.0% | 93.2% | 136 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-17 | 13:39:06 | VAS-1792240745-F8E889FEB3A3 | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | Stanbic IBTC | Primus VAS | Glo |
| 2026-10-17 | 13:39:03 | VAS-1792240741-8E9E8267A372 | AGGREGATOR | TXN_COMPLETION | 1873.33ms | 400.00ms | GTBank | Telcos Direct | 9Mobile |
| 2026-10-17 | 13:39:03 | VAS-1792240741-8E9E8267A372 | MERCHANT | TXN_COMPLETION | 24.00s | 5.00s | GTBank | Telcos Direct | 9Mobile |
| 2026-10-17 | 13:38:58 | VAS-1792240735-299F266DC158 | AGGREGATOR | TXN_COMPLETION | 1987.39ms | 400.00ms | GTBank | Cordis Telcom | Airtel |
| 2026-10-17 | 13:38:58 | VAS-1792240735-299F266DC158 | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | GTBank | Cordis Telcom | Airtel |
| 2026-10-17 | 13:38:46 | VAS-1792240726-22E6AC5B6B3D | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Access Bank | Telcos Direct | Airtel |
| 2026-10-17 | 13:38:36 | VAS-1792240716-6F971BE85C7A | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | MoMo PSB | NexBridge | 9Mobile |
| 2026-10-17 | 13:38:17 | VAS-1792240696-6FD3D98CE2C9 | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | GTBank | Primus VAS | Glo |
| 2026-10-17 | 13:37:58 | VAS-1792240676-46BB25146266 | TELCO | TXN_COMPLETION | 1454.27ms | 500.00ms | Opay | Cordis Telcom | Glo |
| 2026-10-17 | 13:37:58 | VAS-1792240676-46BB25146266 | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | Opay | Cordis Telcom | Glo |
| 2026-10-17 | 13:37:53 | VAS-1792240672-C632EC0383D2 | AGGREGATOR | TXN_COMPLETION | 955.35ms | 400.00ms | Union Bank | Primus VAS | Glo |
| 2026-10-17 | 13:37:42 | VAS-1792240662-98E5B696ECA5 | MERCHANT | TXN_COMPLETION | 25.00s | 5.00s | Palmpay | NexBridge | 9Mobile |
| 2026-10-17 | 13:37:37 | VAS-1792240657-455C3DF470E4 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Stanbic IBTC | NexBridge | 9Mobile |
| 2026-10-17 | 13:37:32 | VAS-1792240652-FB70362EF919 | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | MoMo PSB | NexBridge | 9Mobile |
| 2026-10-17 | 13:37:28 | VAS-1792240647-84D4C5281176 | AGGREGATOR | TXN_COMPLETION | 1243.61ms | 400.00ms | Stanbic IBTC | Cordis Telcom | Glo |
| 2026-10-17 | 13:37:23 | VAS-1792240642-7A644379D70F | MERCHANT | TXN_COMPLETION | 35.00s | 5.00s | Palmpay | Cordis Telcom | 9Mobile |
| 2026-10-17 | 13:37:20 | VAS-1792240638-7D5B1DA64F3A | AGGREGATOR | TXN_COMPLETION | 2533.56ms | 400.00ms | Palmpay | NexBridge | Glo |
| 2026-10-17 | 13:37:20 | VAS-1792240638-7D5B1DA64F3A | MERCHANT | TXN_COMPLETION | 26.00s | 5.00s | Palmpay | NexBridge | Glo |
| 2026-10-17 | 13:37:18 | VAS-1792240632-C4F83096D45E | TELCO | TXN_COMPLETION | 1532.05ms | 500.00ms | Opay | Primus VAS | Glo |
| 2026-10-17 | 13:37:18 | VAS-1792240632-C4F83096D45E | MERCHANT | TXN_COMPLETION | 13.00s | 5.00s | Opay | Primus VAS | Glo |