SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261014-3945 | Oct 14 | Airtel | Success Rate | 95.0% | 93.6% | 122 | QUEUED | CLOSED |
| SLB-20261014-3944 | Oct 14 | MTN | Success Rate | 95.0% | 94.0% | 115 | QUEUED | CLOSED |
| SLB-20261014-3943 | Oct 14 | Telcos Direct | Success Rate | 95.0% | 93.6% | 132 | QUEUED | CLOSED |
| SLB-20261014-3942 | Oct 14 | Cordis Telcom | Success Rate | 95.0% | 93.0% | 135 | QUEUED | CLOSED |
| SLB-20261014-3941 | Oct 14 | NexBridge | Success Rate | 95.0% | 94.3% | 114 | QUEUED | CLOSED |
| SLB-20261014-3940 | Oct 14 | Primus VAS | Success Rate | 95.0% | 94.1% | 117 | QUEUED | CLOSED |
| SLB-20261014-3939 | Oct 14 | 9Mobile | Success Rate | 95.0% | 93.4% | 134 | QUEUED | CLOSED |
| SLB-20261014-3938 | Oct 14 | Glo | Success Rate | 95.0% | 94.1% | 121 | QUEUED | CLOSED |
| SLB-20261014-3937 | Oct 14 | Airtel | Success Rate | 95.0% | 93.5% | 128 | QUEUED | CLOSED |
| SLB-20261014-3936 | Oct 14 | MTN | Success Rate | 95.0% | 94.1% | 115 | QUEUED | CLOSED |
| SLB-20261014-3935 | Oct 14 | Telcos Direct | Success Rate | 95.0% | 93.6% | 133 | QUEUED | CLOSED |
| SLB-20261014-3934 | Oct 14 | Cordis Telcom | Success Rate | 95.0% | 93.1% | 135 | QUEUED | CLOSED |
| SLB-20261014-3933 | Oct 14 | NexBridge | Success Rate | 95.0% | 94.4% | 114 | QUEUED | CLOSED |
| SLB-20261014-3932 | Oct 14 | Primus VAS | Success Rate | 95.0% | 94.2% | 118 | QUEUED | CLOSED |
| SLB-20261014-3931 | Oct 14 | 9Mobile | Success Rate | 95.0% | 93.3% | 138 | QUEUED | CLOSED |
| SLB-20261014-3930 | Oct 14 | Glo | Success Rate | 95.0% | 94.1% | 122 | QUEUED | CLOSED |
| SLB-20261014-3929 | Oct 14 | Airtel | Success Rate | 95.0% | 93.6% | 127 | QUEUED | CLOSED |
| SLB-20261014-3928 | Oct 14 | MTN | Success Rate | 95.0% | 94.3% | 113 | QUEUED | CLOSED |
| SLB-20261014-3927 | Oct 14 | Telcos Direct | Success Rate | 95.0% | 93.4% | 140 | QUEUED | CLOSED |
| SLB-20261014-3926 | Oct 14 | Cordis Telcom | Success Rate | 95.0% | 93.2% | 136 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-17 | 13:36:59 | VAS-1792240618-675DF09DA3E5 | TELCO | TXN_COMPLETION | 1048.66ms | 500.00ms | Access Bank | NexBridge | 9Mobile |
| 2026-10-17 | 13:36:59 | VAS-1792240618-675DF09DA3E5 | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | Access Bank | NexBridge | 9Mobile |
| 2026-10-17 | 13:36:53 | VAS-1792240613-3BBE1E0EBAD4 | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | Kuda MFB | NexBridge | 9Mobile |
| 2026-10-17 | 13:36:39 | VAS-1792240598-B8C16984273B | TELCO | TXN_COMPLETION | 987.87ms | 500.00ms | MoMo PSB | Cordis Telcom | Glo |
| 2026-10-17 | 13:36:35 | VAS-1792240593-D40C0DD183D1 | TELCO | TXN_COMPLETION | 1665.47ms | 500.00ms | MoMo PSB | Primus VAS | 9Mobile |
| 2026-10-17 | 13:36:19 | VAS-1792240578-5068A5B7A4DD | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | Access Bank | Telcos Direct | 9Mobile |
| 2026-10-17 | 13:36:15 | VAS-1792240573-C39FAF1FA82D | AGGREGATOR | TXN_COMPLETION | 1385.13ms | 400.00ms | GTBank | NexBridge | MTN |
| 2026-10-17 | 13:36:11 | VAS-1792240568-BD3E11D53A16 | AGGREGATOR | TXN_COMPLETION | 2473.41ms | 400.00ms | Palmpay | NexBridge | Airtel |
| 2026-10-17 | 13:36:11 | VAS-1792240568-BD3E11D53A16 | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | Palmpay | NexBridge | Airtel |
| 2026-10-17 | 13:35:41 | VAS-1792240539-D2074A7F681F | AGGREGATOR | TXN_COMPLETION | 1365.78ms | 400.00ms | GTBank | NexBridge | 9Mobile |
| 2026-10-17 | 13:35:41 | VAS-1792240539-D2074A7F681F | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | GTBank | NexBridge | 9Mobile |
| 2026-10-17 | 13:35:30 | VAS-1792240529-AED41321EC78 | TELCO | TXN_COMPLETION | 817.82ms | 500.00ms | Stanbic IBTC | Primus VAS | Glo |
| 2026-10-17 | 13:35:30 | VAS-1792240529-AED41321EC78 | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | Stanbic IBTC | Primus VAS | Glo |
| 2026-10-17 | 13:35:27 | VAS-1792240524-BE7CA748AD66 | TELCO | TXN_COMPLETION | 941.41ms | 500.00ms | Union Bank | NexBridge | Glo |
| 2026-10-17 | 13:35:27 | VAS-1792240524-BE7CA748AD66 | AGGREGATOR | TXN_COMPLETION | 1328.85ms | 400.00ms | Union Bank | NexBridge | Glo |
| 2026-10-17 | 13:35:27 | VAS-1792240524-BE7CA748AD66 | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | Union Bank | NexBridge | Glo |
| 2026-10-17 | 13:35:21 | VAS-1792240519-FBAB0F8B6F48 | AGGREGATOR | TXN_COMPLETION | 1169.00ms | 400.00ms | Access Bank | Telcos Direct | MTN |
| 2026-10-17 | 13:35:21 | VAS-1792240519-FBAB0F8B6F48 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Access Bank | Telcos Direct | MTN |
| 2026-10-17 | 13:35:19 | VAS-1792240517-36C92C2AB5C2 | TELCO | TXN_COMPLETION | 2383.30ms | 500.00ms | Access Bank | Primus VAS | Airtel |
| 2026-10-17 | 13:35:19 | VAS-1792240517-36C92C2AB5C2 | AGGREGATOR | TXN_COMPLETION | 2337.75ms | 400.00ms | Access Bank | Primus VAS | Airtel |