SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261014-3925 | Oct 14 | NexBridge | Success Rate | 95.0% | 94.2% | 119 | QUEUED | CLOSED |
| SLB-20261014-3924 | Oct 14 | Primus VAS | Success Rate | 95.0% | 94.2% | 119 | QUEUED | CLOSED |
| SLB-20261014-3923 | Oct 14 | 9Mobile | Success Rate | 95.0% | 93.3% | 140 | QUEUED | CLOSED |
| SLB-20261014-3922 | Oct 14 | Glo | Success Rate | 95.0% | 93.8% | 130 | QUEUED | CLOSED |
| SLB-20261014-3921 | Oct 14 | Airtel | Success Rate | 95.0% | 93.5% | 130 | QUEUED | CLOSED |
| SLB-20261014-3920 | Oct 14 | MTN | Success Rate | 95.0% | 94.3% | 114 | QUEUED | CLOSED |
| SLB-20261014-3919 | Oct 14 | Telcos Direct | Success Rate | 95.0% | 93.6% | 138 | QUEUED | CLOSED |
| SLB-20261014-3918 | Oct 14 | Cordis Telcom | Success Rate | 95.0% | 93.2% | 137 | QUEUED | CLOSED |
| SLB-20261014-3917 | Oct 14 | NexBridge | Success Rate | 95.0% | 94.3% | 116 | QUEUED | CLOSED |
| SLB-20261014-3916 | Oct 14 | Primus VAS | Success Rate | 95.0% | 94.1% | 123 | QUEUED | CLOSED |
| SLB-20261014-3915 | Oct 14 | 9Mobile | Success Rate | 95.0% | 93.3% | 143 | QUEUED | CLOSED |
| SLB-20261014-3914 | Oct 14 | Glo | Success Rate | 95.0% | 94.0% | 126 | QUEUED | CLOSED |
| SLB-20261014-3913 | Oct 14 | Airtel | Success Rate | 95.0% | 93.7% | 130 | QUEUED | CLOSED |
| SLB-20261014-3912 | Oct 14 | MTN | Success Rate | 95.0% | 94.3% | 115 | QUEUED | CLOSED |
| SLB-20261014-3911 | Oct 14 | Telcos Direct | Success Rate | 95.0% | 93.5% | 142 | QUEUED | CLOSED |
| SLB-20261014-3910 | Oct 14 | Cordis Telcom | Success Rate | 95.0% | 93.3% | 138 | QUEUED | CLOSED |
| SLB-20261014-3909 | Oct 14 | NexBridge | Success Rate | 95.0% | 94.2% | 120 | QUEUED | CLOSED |
| SLB-20261014-3908 | Oct 14 | Primus VAS | Success Rate | 95.0% | 93.9% | 127 | QUEUED | CLOSED |
| SLB-20261014-3907 | Oct 14 | 9Mobile | Success Rate | 95.0% | 93.3% | 143 | QUEUED | CLOSED |
| SLB-20261014-3906 | Oct 14 | Glo | Success Rate | 95.0% | 93.9% | 130 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-18 | 11:15:16 | VAS-1792318514-FDDA6659C985 | AGGREGATOR | TXN_COMPLETION | 1238.68ms | 400.00ms | Palmpay | Cordis Telcom | MTN |
| 2026-10-18 | 11:15:02 | VAS-1792318499-11CD9542C19F | TELCO | TXN_COMPLETION | 1885.63ms | 500.00ms | FirstBank | NexBridge | Glo |
| 2026-10-18 | 11:15:02 | VAS-1792318499-11CD9542C19F | AGGREGATOR | TXN_COMPLETION | 896.47ms | 400.00ms | FirstBank | NexBridge | Glo |
| 2026-10-18 | 11:15:02 | VAS-1792318499-11CD9542C19F | MERCHANT | TXN_COMPLETION | 15.00s | 5.00s | FirstBank | NexBridge | Glo |
| 2026-10-18 | 11:14:38 | VAS-1792318477-8AB4C1D02DBF | TELCO | TXN_COMPLETION | 1058.29ms | 500.00ms | Access Bank | Cordis Telcom | Airtel |
| 2026-10-18 | 11:14:31 | VAS-1792318470-60CB4C5668B9 | TELCO | TXN_COMPLETION | 1239.31ms | 500.00ms | Kuda MFB | Cordis Telcom | Airtel |
| 2026-10-18 | 11:13:53 | VAS-1792318433-6E928AB1B81A | MERCHANT | TXN_COMPLETION | 22.00s | 5.00s | FirstBank | NexBridge | 9Mobile |
| 2026-10-18 | 11:13:39 | VAS-1792318418-3E451F067F80 | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | Kuda MFB | NexBridge | MTN |
| 2026-10-18 | 11:13:26 | VAS-1792318403-7A99DE0B7DE7 | TELCO | TXN_COMPLETION | 2397.38ms | 500.00ms | Access Bank | NexBridge | Airtel |
| 2026-10-18 | 11:13:26 | VAS-1792318403-7A99DE0B7DE7 | MERCHANT | TXN_COMPLETION | 13.00s | 5.00s | Access Bank | NexBridge | Airtel |
| 2026-10-18 | 11:13:20 | VAS-1792318396-3D040C114A86 | TELCO | TXN_COMPLETION | 1689.40ms | 500.00ms | FirstBank | NexBridge | 9Mobile |
| 2026-10-18 | 11:13:20 | VAS-1792318396-3D040C114A86 | AGGREGATOR | TXN_COMPLETION | 2299.11ms | 400.00ms | FirstBank | NexBridge | 9Mobile |
| 2026-10-18 | 11:13:09 | VAS-1792318388-78978E7EC061 | AGGREGATOR | TXN_COMPLETION | 403.96ms | 400.00ms | FirstBank | Cordis Telcom | MTN |
| 2026-10-18 | 11:13:01 | VAS-1792318381-1B40A682B0BA | MERCHANT | TXN_COMPLETION | 19.00s | 5.00s | FirstBank | Telcos Direct | 9Mobile |
| 2026-10-18 | 11:12:28 | VAS-1792318344-015A81CF321B | TELCO | TXN_COMPLETION | 1711.17ms | 500.00ms | Palmpay | NexBridge | MTN |
| 2026-10-18 | 11:12:28 | VAS-1792318344-015A81CF321B | AGGREGATOR | TXN_COMPLETION | 2275.80ms | 400.00ms | Palmpay | NexBridge | MTN |
| 2026-10-18 | 11:12:28 | VAS-1792318344-015A81CF321B | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | Palmpay | NexBridge | MTN |
| 2026-10-18 | 11:12:19 | VAS-1792318336-63CB46439396 | AGGREGATOR | TXN_COMPLETION | 2437.02ms | 400.00ms | Union Bank | Cordis Telcom | 9Mobile |
| 2026-10-18 | 11:12:19 | VAS-1792318336-63CB46439396 | MERCHANT | TXN_COMPLETION | 15.00s | 5.00s | Union Bank | Cordis Telcom | 9Mobile |
| 2026-10-18 | 11:12:11 | VAS-1792318329-CE804A854E0D | TELCO | TXN_COMPLETION | 1316.14ms | 500.00ms | FirstBank | Telcos Direct | MTN |