SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261014-3925 | Oct 14 | NexBridge | Success Rate | 95.0% | 94.2% | 119 | QUEUED | CLOSED |
| SLB-20261014-3924 | Oct 14 | Primus VAS | Success Rate | 95.0% | 94.2% | 119 | QUEUED | CLOSED |
| SLB-20261014-3923 | Oct 14 | 9Mobile | Success Rate | 95.0% | 93.3% | 140 | QUEUED | CLOSED |
| SLB-20261014-3922 | Oct 14 | Glo | Success Rate | 95.0% | 93.8% | 130 | QUEUED | CLOSED |
| SLB-20261014-3921 | Oct 14 | Airtel | Success Rate | 95.0% | 93.5% | 130 | QUEUED | CLOSED |
| SLB-20261014-3920 | Oct 14 | MTN | Success Rate | 95.0% | 94.3% | 114 | QUEUED | CLOSED |
| SLB-20261014-3919 | Oct 14 | Telcos Direct | Success Rate | 95.0% | 93.6% | 138 | QUEUED | CLOSED |
| SLB-20261014-3918 | Oct 14 | Cordis Telcom | Success Rate | 95.0% | 93.2% | 137 | QUEUED | CLOSED |
| SLB-20261014-3917 | Oct 14 | NexBridge | Success Rate | 95.0% | 94.3% | 116 | QUEUED | CLOSED |
| SLB-20261014-3916 | Oct 14 | Primus VAS | Success Rate | 95.0% | 94.1% | 123 | QUEUED | CLOSED |
| SLB-20261014-3915 | Oct 14 | 9Mobile | Success Rate | 95.0% | 93.3% | 143 | QUEUED | CLOSED |
| SLB-20261014-3914 | Oct 14 | Glo | Success Rate | 95.0% | 94.0% | 126 | QUEUED | CLOSED |
| SLB-20261014-3913 | Oct 14 | Airtel | Success Rate | 95.0% | 93.7% | 130 | QUEUED | CLOSED |
| SLB-20261014-3912 | Oct 14 | MTN | Success Rate | 95.0% | 94.3% | 115 | QUEUED | CLOSED |
| SLB-20261014-3911 | Oct 14 | Telcos Direct | Success Rate | 95.0% | 93.5% | 142 | QUEUED | CLOSED |
| SLB-20261014-3910 | Oct 14 | Cordis Telcom | Success Rate | 95.0% | 93.3% | 138 | QUEUED | CLOSED |
| SLB-20261014-3909 | Oct 14 | NexBridge | Success Rate | 95.0% | 94.2% | 120 | QUEUED | CLOSED |
| SLB-20261014-3908 | Oct 14 | Primus VAS | Success Rate | 95.0% | 93.9% | 127 | QUEUED | CLOSED |
| SLB-20261014-3907 | Oct 14 | 9Mobile | Success Rate | 95.0% | 93.3% | 143 | QUEUED | CLOSED |
| SLB-20261014-3906 | Oct 14 | Glo | Success Rate | 95.0% | 93.9% | 130 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-18 | 10:29:13 | VAS-1792315751-68124332EAD9 | MERCHANT | TXN_COMPLETION | 14.00s | 5.00s | GTBank | Primus VAS | Glo |
| 2026-10-18 | 10:29:06 | VAS-1792315744-800013ACAA3D | TELCO | TXN_COMPLETION | 1809.03ms | 500.00ms | Palmpay | Cordis Telcom | Glo |
| 2026-10-18 | 10:28:59 | VAS-1792315736-589E75D06EC3 | TELCO | TXN_COMPLETION | 2432.67ms | 500.00ms | Kuda MFB | Primus VAS | 9Mobile |
| 2026-10-18 | 10:28:49 | VAS-1792315729-6FE4B5D79E46 | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | GTBank | Cordis Telcom | Glo |
| 2026-10-18 | 10:28:35 | VAS-1792315714-BA8BFEF67BF3 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | MoMo PSB | NexBridge | MTN |
| 2026-10-18 | 10:28:20 | VAS-1792315699-24E70A64B376 | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | MoMo PSB | Telcos Direct | 9Mobile |
| 2026-10-18 | 10:27:59 | VAS-1792315677-CC39271EF5DE | AGGREGATOR | TXN_COMPLETION | 1515.88ms | 400.00ms | Opay | NexBridge | MTN |
| 2026-10-18 | 10:27:59 | VAS-1792315677-CC39271EF5DE | MERCHANT | TXN_COMPLETION | 35.00s | 5.00s | Opay | NexBridge | MTN |
| 2026-10-18 | 10:27:50 | VAS-1792315670-9F8F2E4EA846 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | FirstBank | Cordis Telcom | MTN |
| 2026-10-18 | 10:27:28 | VAS-1792315647-8C5C21C97C75 | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | Palmpay | NexBridge | MTN |
| 2026-10-18 | 10:27:08 | VAS-1792315625-836364DACFF6 | AGGREGATOR | TXN_COMPLETION | 1900.23ms | 400.00ms | Opay | Telcos Direct | Airtel |
| 2026-10-18 | 10:27:07 | VAS-1792315625-836364DACFF6 | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | Opay | Telcos Direct | Airtel |
| 2026-10-18 | 10:27:00 | VAS-1792315618-7CFA96F88413 | AGGREGATOR | TXN_COMPLETION | 2252.52ms | 400.00ms | MoMo PSB | Primus VAS | Glo |
| 2026-10-18 | 10:27:00 | VAS-1792315618-7CFA96F88413 | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | MoMo PSB | Primus VAS | Glo |
| 2026-10-18 | 10:26:44 | VAS-1792315603-021C71FB79DE | TELCO | TXN_COMPLETION | 935.49ms | 500.00ms | Opay | Telcos Direct | Glo |
| 2026-10-18 | 10:26:44 | VAS-1792315603-021C71FB79DE | MERCHANT | TXN_COMPLETION | 22.00s | 5.00s | Opay | Telcos Direct | Glo |
| 2026-10-18 | 10:26:36 | VAS-1792315596-8526F7C6DC4C | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Opay | Telcos Direct | Glo |
| 2026-10-18 | 10:26:30 | VAS-1792315588-B4304129B8C2 | TELCO | TXN_COMPLETION | 1391.57ms | 500.00ms | Opay | Cordis Telcom | 9Mobile |
| 2026-10-18 | 10:26:21 | VAS-1792315581-6EF4CEE2A10A | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | Access Bank | NexBridge | Glo |
| 2026-10-18 | 10:26:14 | VAS-1792315573-AD1DC08D9C35 | MERCHANT | TXN_COMPLETION | 19.00s | 5.00s | Stanbic IBTC | Primus VAS | Airtel |