SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261014-3925 | Oct 14 | NexBridge | Success Rate | 95.0% | 94.2% | 119 | QUEUED | CLOSED |
| SLB-20261014-3924 | Oct 14 | Primus VAS | Success Rate | 95.0% | 94.2% | 119 | QUEUED | CLOSED |
| SLB-20261014-3923 | Oct 14 | 9Mobile | Success Rate | 95.0% | 93.3% | 140 | QUEUED | CLOSED |
| SLB-20261014-3922 | Oct 14 | Glo | Success Rate | 95.0% | 93.8% | 130 | QUEUED | CLOSED |
| SLB-20261014-3921 | Oct 14 | Airtel | Success Rate | 95.0% | 93.5% | 130 | QUEUED | CLOSED |
| SLB-20261014-3920 | Oct 14 | MTN | Success Rate | 95.0% | 94.3% | 114 | QUEUED | CLOSED |
| SLB-20261014-3919 | Oct 14 | Telcos Direct | Success Rate | 95.0% | 93.6% | 138 | QUEUED | CLOSED |
| SLB-20261014-3918 | Oct 14 | Cordis Telcom | Success Rate | 95.0% | 93.2% | 137 | QUEUED | CLOSED |
| SLB-20261014-3917 | Oct 14 | NexBridge | Success Rate | 95.0% | 94.3% | 116 | QUEUED | CLOSED |
| SLB-20261014-3916 | Oct 14 | Primus VAS | Success Rate | 95.0% | 94.1% | 123 | QUEUED | CLOSED |
| SLB-20261014-3915 | Oct 14 | 9Mobile | Success Rate | 95.0% | 93.3% | 143 | QUEUED | CLOSED |
| SLB-20261014-3914 | Oct 14 | Glo | Success Rate | 95.0% | 94.0% | 126 | QUEUED | CLOSED |
| SLB-20261014-3913 | Oct 14 | Airtel | Success Rate | 95.0% | 93.7% | 130 | QUEUED | CLOSED |
| SLB-20261014-3912 | Oct 14 | MTN | Success Rate | 95.0% | 94.3% | 115 | QUEUED | CLOSED |
| SLB-20261014-3911 | Oct 14 | Telcos Direct | Success Rate | 95.0% | 93.5% | 142 | QUEUED | CLOSED |
| SLB-20261014-3910 | Oct 14 | Cordis Telcom | Success Rate | 95.0% | 93.3% | 138 | QUEUED | CLOSED |
| SLB-20261014-3909 | Oct 14 | NexBridge | Success Rate | 95.0% | 94.2% | 120 | QUEUED | CLOSED |
| SLB-20261014-3908 | Oct 14 | Primus VAS | Success Rate | 95.0% | 93.9% | 127 | QUEUED | CLOSED |
| SLB-20261014-3907 | Oct 14 | 9Mobile | Success Rate | 95.0% | 93.3% | 143 | QUEUED | CLOSED |
| SLB-20261014-3906 | Oct 14 | Glo | Success Rate | 95.0% | 93.9% | 130 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-18 | 08:35:04 | VAS-1792308900-381AFECC1CFE | AGGREGATOR | TXN_COMPLETION | 1437.78ms | 400.00ms | FirstBank | Telcos Direct | Airtel |
| 2026-10-18 | 08:35:04 | VAS-1792308900-381AFECC1CFE | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | FirstBank | Telcos Direct | Airtel |
| 2026-10-18 | 08:34:53 | VAS-1792308892-B7DC26173788 | MERCHANT | TXN_COMPLETION | 26.00s | 5.00s | Union Bank | NexBridge | Airtel |
| 2026-10-18 | 08:34:31 | VAS-1792308870-53596B49A7FB | AGGREGATOR | TXN_COMPLETION | 975.98ms | 400.00ms | MoMo PSB | Primus VAS | Glo |
| 2026-10-18 | 08:34:27 | VAS-1792308866-783109296954 | TELCO | TXN_COMPLETION | 1793.85ms | 500.00ms | FirstBank | Primus VAS | MTN |
| 2026-10-18 | 08:34:27 | VAS-1792308866-783109296954 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | FirstBank | Primus VAS | MTN |
| 2026-10-18 | 08:33:48 | VAS-1792308826-3342F24B5F3A | TELCO | TXN_COMPLETION | 2047.97ms | 500.00ms | Opay | NexBridge | MTN |
| 2026-10-18 | 08:33:32 | VAS-1792308811-386A3042C88B | TELCO | TXN_COMPLETION | 659.29ms | 500.00ms | Kuda MFB | Telcos Direct | Glo |
| 2026-10-18 | 08:33:32 | VAS-1792308811-386A3042C88B | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Kuda MFB | Telcos Direct | Glo |
| 2026-10-18 | 08:33:25 | VAS-1792308805-46412C1987CA | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | FirstBank | Telcos Direct | Airtel |
| 2026-10-18 | 08:33:10 | VAS-1792308789-0EB390129575 | AGGREGATOR | TXN_COMPLETION | 918.55ms | 400.00ms | Opay | Primus VAS | 9Mobile |
| 2026-10-18 | 08:33:10 | VAS-1792308789-0EB390129575 | MERCHANT | TXN_COMPLETION | 13.00s | 5.00s | Opay | Primus VAS | 9Mobile |
| 2026-10-18 | 08:32:33 | VAS-1792308752-C71A05F5AE3B | TELCO | TXN_COMPLETION | 885.98ms | 500.00ms | Stanbic IBTC | Cordis Telcom | Airtel |
| 2026-10-18 | 08:32:33 | VAS-1792308752-C71A05F5AE3B | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | Stanbic IBTC | Cordis Telcom | Airtel |
| 2026-10-18 | 08:32:25 | VAS-1792308744-A8BD3F8E18A1 | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | Stanbic IBTC | Cordis Telcom | 9Mobile |
| 2026-10-18 | 08:32:05 | VAS-1792308722-D165FA0F70CF | TELCO | TXN_COMPLETION | 1409.90ms | 500.00ms | GTBank | NexBridge | 9Mobile |
| 2026-10-18 | 08:32:05 | VAS-1792308722-D165FA0F70CF | AGGREGATOR | TXN_COMPLETION | 1380.80ms | 400.00ms | GTBank | NexBridge | 9Mobile |
| 2026-10-18 | 08:32:05 | VAS-1792308722-D165FA0F70CF | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | GTBank | NexBridge | 9Mobile |
| 2026-10-18 | 08:31:49 | VAS-1792308707-E4D96808DE87 | AGGREGATOR | TXN_COMPLETION | 1558.79ms | 400.00ms | Union Bank | Primus VAS | MTN |
| 2026-10-18 | 08:31:49 | VAS-1792308707-E4D96808DE87 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Union Bank | Primus VAS | MTN |