SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261014-3925 | Oct 14 | NexBridge | Success Rate | 95.0% | 94.2% | 119 | QUEUED | CLOSED |
| SLB-20261014-3924 | Oct 14 | Primus VAS | Success Rate | 95.0% | 94.2% | 119 | QUEUED | CLOSED |
| SLB-20261014-3923 | Oct 14 | 9Mobile | Success Rate | 95.0% | 93.3% | 140 | QUEUED | CLOSED |
| SLB-20261014-3922 | Oct 14 | Glo | Success Rate | 95.0% | 93.8% | 130 | QUEUED | CLOSED |
| SLB-20261014-3921 | Oct 14 | Airtel | Success Rate | 95.0% | 93.5% | 130 | QUEUED | CLOSED |
| SLB-20261014-3920 | Oct 14 | MTN | Success Rate | 95.0% | 94.3% | 114 | QUEUED | CLOSED |
| SLB-20261014-3919 | Oct 14 | Telcos Direct | Success Rate | 95.0% | 93.6% | 138 | QUEUED | CLOSED |
| SLB-20261014-3918 | Oct 14 | Cordis Telcom | Success Rate | 95.0% | 93.2% | 137 | QUEUED | CLOSED |
| SLB-20261014-3917 | Oct 14 | NexBridge | Success Rate | 95.0% | 94.3% | 116 | QUEUED | CLOSED |
| SLB-20261014-3916 | Oct 14 | Primus VAS | Success Rate | 95.0% | 94.1% | 123 | QUEUED | CLOSED |
| SLB-20261014-3915 | Oct 14 | 9Mobile | Success Rate | 95.0% | 93.3% | 143 | QUEUED | CLOSED |
| SLB-20261014-3914 | Oct 14 | Glo | Success Rate | 95.0% | 94.0% | 126 | QUEUED | CLOSED |
| SLB-20261014-3913 | Oct 14 | Airtel | Success Rate | 95.0% | 93.7% | 130 | QUEUED | CLOSED |
| SLB-20261014-3912 | Oct 14 | MTN | Success Rate | 95.0% | 94.3% | 115 | QUEUED | CLOSED |
| SLB-20261014-3911 | Oct 14 | Telcos Direct | Success Rate | 95.0% | 93.5% | 142 | QUEUED | CLOSED |
| SLB-20261014-3910 | Oct 14 | Cordis Telcom | Success Rate | 95.0% | 93.3% | 138 | QUEUED | CLOSED |
| SLB-20261014-3909 | Oct 14 | NexBridge | Success Rate | 95.0% | 94.2% | 120 | QUEUED | CLOSED |
| SLB-20261014-3908 | Oct 14 | Primus VAS | Success Rate | 95.0% | 93.9% | 127 | QUEUED | CLOSED |
| SLB-20261014-3907 | Oct 14 | 9Mobile | Success Rate | 95.0% | 93.3% | 143 | QUEUED | CLOSED |
| SLB-20261014-3906 | Oct 14 | Glo | Success Rate | 95.0% | 93.9% | 130 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-18 | 01:37:22 | VAS-1792283842-84C1E8D760AC | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | MoMo PSB | NexBridge | MTN |
| 2026-10-18 | 01:37:07 | VAS-1792283824-5E8F2EE62AEE | TELCO | TXN_COMPLETION | 2417.78ms | 500.00ms | GTBank | Cordis Telcom | Glo |
| 2026-10-18 | 01:37:07 | VAS-1792283824-5E8F2EE62AEE | MERCHANT | TXN_COMPLETION | 20.00s | 5.00s | GTBank | Cordis Telcom | Glo |
| 2026-10-18 | 01:36:59 | VAS-1792283814-2EF8F1C71A2E | TELCO | TXN_COMPLETION | 2027.51ms | 500.00ms | Palmpay | Primus VAS | Airtel |
| 2026-10-18 | 01:36:59 | VAS-1792283814-2EF8F1C71A2E | AGGREGATOR | TXN_COMPLETION | 2544.82ms | 400.00ms | Palmpay | Primus VAS | Airtel |
| 2026-10-18 | 01:36:59 | VAS-1792283814-2EF8F1C71A2E | MERCHANT | TXN_COMPLETION | 38.00s | 5.00s | Palmpay | Primus VAS | Airtel |
| 2026-10-18 | 01:36:50 | VAS-1792283809-D0CE649FEB20 | AGGREGATOR | TXN_COMPLETION | 770.77ms | 400.00ms | MoMo PSB | Primus VAS | 9Mobile |
| 2026-10-18 | 01:36:50 | VAS-1792283809-D0CE649FEB20 | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | MoMo PSB | Primus VAS | 9Mobile |
| 2026-10-18 | 01:36:41 | VAS-1792283800-F215AE2E7B2D | TELCO | TXN_COMPLETION | 1275.91ms | 500.00ms | Stanbic IBTC | Primus VAS | Glo |
| 2026-10-18 | 01:36:41 | VAS-1792283800-F215AE2E7B2D | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Stanbic IBTC | Primus VAS | Glo |
| 2026-10-18 | 01:36:35 | VAS-1792283795-2269063706F4 | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | GTBank | Primus VAS | 9Mobile |
| 2026-10-18 | 01:36:33 | VAS-1792283790-7742B50B1AD8 | AGGREGATOR | TXN_COMPLETION | 2526.98ms | 400.00ms | GTBank | Cordis Telcom | Airtel |
| 2026-10-18 | 01:36:33 | VAS-1792283790-7742B50B1AD8 | MERCHANT | TXN_COMPLETION | 37.00s | 5.00s | GTBank | Cordis Telcom | Airtel |
| 2026-10-18 | 01:36:16 | VAS-1792283775-AB59C92005C7 | AGGREGATOR | TXN_COMPLETION | 927.65ms | 400.00ms | Union Bank | NexBridge | Glo |
| 2026-10-18 | 01:36:16 | VAS-1792283775-AB59C92005C7 | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | Union Bank | NexBridge | Glo |
| 2026-10-18 | 01:35:32 | VAS-1792283731-5244D88A24F5 | TELCO | TXN_COMPLETION | 888.29ms | 500.00ms | Stanbic IBTC | NexBridge | 9Mobile |
| 2026-10-18 | 01:35:17 | VAS-1792283716-FE7CF313CF03 | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | Opay | Telcos Direct | 9Mobile |
| 2026-10-18 | 01:35:13 | VAS-1792283711-15DFE18EF830 | AGGREGATOR | TXN_COMPLETION | 1806.94ms | 400.00ms | Opay | Cordis Telcom | MTN |
| 2026-10-18 | 01:35:13 | VAS-1792283711-15DFE18EF830 | MERCHANT | TXN_COMPLETION | 24.00s | 5.00s | Opay | Cordis Telcom | MTN |
| 2026-10-18 | 01:35:09 | VAS-1792283706-A63BCD062157 | TELCO | TXN_COMPLETION | 566.47ms | 500.00ms | Union Bank | NexBridge | MTN |