SLA Monitor

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SLA Monitor

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Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026

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SLA Breach Rate Trend (30DAYS)

Low breach rate
Elevated
Incident / breach

Reseller Uptime SLA

Floor: 99.5%
Telcos Direct Uptime
99.9%
Primus VAS Uptime
99.7%
SwiftRoute Uptime
98.8%
NexBridge Uptime
99.6%
Cordis Uptime
99.5%

SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.

SLA Rating Key

A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%

SLA Breach Log (This month)

REF DATE PARTY METRIC BREACHED THRESHOLD ACTUAL TRANSACTIONS AFFECTED NCC NOTICE STATUS
SLB-20261014-3925 Oct 14 NexBridge Success Rate 95.0% 94.2% 119 QUEUED CLOSED
SLB-20261014-3924 Oct 14 Primus VAS Success Rate 95.0% 94.2% 119 QUEUED CLOSED
SLB-20261014-3923 Oct 14 9Mobile Success Rate 95.0% 93.3% 140 QUEUED CLOSED
SLB-20261014-3922 Oct 14 Glo Success Rate 95.0% 93.8% 130 QUEUED CLOSED
SLB-20261014-3921 Oct 14 Airtel Success Rate 95.0% 93.5% 130 QUEUED CLOSED
SLB-20261014-3920 Oct 14 MTN Success Rate 95.0% 94.3% 114 QUEUED CLOSED
SLB-20261014-3919 Oct 14 Telcos Direct Success Rate 95.0% 93.6% 138 QUEUED CLOSED
SLB-20261014-3918 Oct 14 Cordis Telcom Success Rate 95.0% 93.2% 137 QUEUED CLOSED
SLB-20261014-3917 Oct 14 NexBridge Success Rate 95.0% 94.3% 116 QUEUED CLOSED
SLB-20261014-3916 Oct 14 Primus VAS Success Rate 95.0% 94.1% 123 QUEUED CLOSED
SLB-20261014-3915 Oct 14 9Mobile Success Rate 95.0% 93.3% 143 QUEUED CLOSED
SLB-20261014-3914 Oct 14 Glo Success Rate 95.0% 94.0% 126 QUEUED CLOSED
SLB-20261014-3913 Oct 14 Airtel Success Rate 95.0% 93.7% 130 QUEUED CLOSED
SLB-20261014-3912 Oct 14 MTN Success Rate 95.0% 94.3% 115 QUEUED CLOSED
SLB-20261014-3911 Oct 14 Telcos Direct Success Rate 95.0% 93.5% 142 QUEUED CLOSED
SLB-20261014-3910 Oct 14 Cordis Telcom Success Rate 95.0% 93.3% 138 QUEUED CLOSED
SLB-20261014-3909 Oct 14 NexBridge Success Rate 95.0% 94.2% 120 QUEUED CLOSED
SLB-20261014-3908 Oct 14 Primus VAS Success Rate 95.0% 93.9% 127 QUEUED CLOSED
SLB-20261014-3907 Oct 14 9Mobile Success Rate 95.0% 93.3% 143 QUEUED CLOSED
SLB-20261014-3906 Oct 14 Glo Success Rate 95.0% 93.9% 130 QUEUED CLOSED

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Transaction Completion Breaches (Per Transaction)

DATE TIME TRANSACTION ID PARTY METRIC ACTUAL THRESHOLD MERCHANT RESELLER TELCO
2026-10-17 20:24:45 VAS-1792265082-380016CB4188 AGGREGATOR TXN_COMPLETION 2513.45ms 400.00ms FirstBank Cordis Telcom Glo
2026-10-17 20:24:40 VAS-1792265077-604530BF7898 TELCO TXN_COMPLETION 1572.72ms 500.00ms GTBank NexBridge Airtel
2026-10-17 20:24:40 VAS-1792265077-604530BF7898 AGGREGATOR TXN_COMPLETION 1285.90ms 400.00ms GTBank NexBridge Airtel
2026-10-17 20:24:40 VAS-1792265077-604530BF7898 MERCHANT TXN_COMPLETION 8.00s 5.00s GTBank NexBridge Airtel
2026-10-17 20:24:35 VAS-1792265073-EA0E9B05470D AGGREGATOR TXN_COMPLETION 1850.28ms 400.00ms GTBank NexBridge Glo
2026-10-17 20:24:25 VAS-1792265065-CD80A214B70A MERCHANT TXN_COMPLETION 6.00s 5.00s Palmpay Primus VAS MTN
2026-10-17 20:24:19 VAS-1792265058-FFD6D2020BAD MERCHANT TXN_COMPLETION 12.00s 5.00s Access Bank Primus VAS Airtel
2026-10-17 20:24:09 VAS-1792265048-C338199C0914 MERCHANT TXN_COMPLETION 20.00s 5.00s MoMo PSB Telcos Direct MTN
2026-10-17 20:23:59 VAS-1792265038-0F53B24278A4 MERCHANT TXN_COMPLETION 9.00s 5.00s Opay Primus VAS MTN
2026-10-17 20:23:56 VAS-1792265033-470EF5BF29F3 TELCO TXN_COMPLETION 2134.30ms 500.00ms Palmpay Primus VAS MTN
2026-10-17 20:23:49 VAS-1792265028-B651C1039081 AGGREGATOR TXN_COMPLETION 866.35ms 400.00ms Union Bank Primus VAS Glo
2026-10-17 20:23:49 VAS-1792265028-B651C1039081 MERCHANT TXN_COMPLETION 33.00s 5.00s Union Bank Primus VAS Glo
2026-10-17 20:23:39 VAS-1792265019-FC99F4A8FBE4 MERCHANT TXN_COMPLETION 6.00s 5.00s Kuda MFB Primus VAS MTN
2026-10-17 20:23:31 VAS-1792265009-4E24C64D5F20 TELCO TXN_COMPLETION 2044.54ms 500.00ms Opay Telcos Direct Airtel
2026-10-17 20:23:25 VAS-1792265004-C0F196D00852 TELCO TXN_COMPLETION 749.30ms 500.00ms GTBank NexBridge Glo
2026-10-17 20:23:25 VAS-1792265004-C0F196D00852 MERCHANT TXN_COMPLETION 6.00s 5.00s GTBank NexBridge Glo
2026-10-17 20:23:19 VAS-1792264999-7DEE5A165723 MERCHANT TXN_COMPLETION 17.00s 5.00s Opay Cordis Telcom MTN
2026-10-17 20:23:06 VAS-1792264984-2141B379F2DE TELCO TXN_COMPLETION 1668.46ms 500.00ms Kuda MFB Cordis Telcom 9Mobile
2026-10-17 20:23:06 VAS-1792264984-2141B379F2DE MERCHANT TXN_COMPLETION 10.00s 5.00s Kuda MFB Cordis Telcom 9Mobile
2026-10-17 20:23:04 VAS-1792264979-5A2548D17465 TELCO TXN_COMPLETION 2149.31ms 500.00ms Union Bank NexBridge Glo

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