SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261014-3925 | Oct 14 | NexBridge | Success Rate | 95.0% | 94.2% | 119 | QUEUED | CLOSED |
| SLB-20261014-3924 | Oct 14 | Primus VAS | Success Rate | 95.0% | 94.2% | 119 | QUEUED | CLOSED |
| SLB-20261014-3923 | Oct 14 | 9Mobile | Success Rate | 95.0% | 93.3% | 140 | QUEUED | CLOSED |
| SLB-20261014-3922 | Oct 14 | Glo | Success Rate | 95.0% | 93.8% | 130 | QUEUED | CLOSED |
| SLB-20261014-3921 | Oct 14 | Airtel | Success Rate | 95.0% | 93.5% | 130 | QUEUED | CLOSED |
| SLB-20261014-3920 | Oct 14 | MTN | Success Rate | 95.0% | 94.3% | 114 | QUEUED | CLOSED |
| SLB-20261014-3919 | Oct 14 | Telcos Direct | Success Rate | 95.0% | 93.6% | 138 | QUEUED | CLOSED |
| SLB-20261014-3918 | Oct 14 | Cordis Telcom | Success Rate | 95.0% | 93.2% | 137 | QUEUED | CLOSED |
| SLB-20261014-3917 | Oct 14 | NexBridge | Success Rate | 95.0% | 94.3% | 116 | QUEUED | CLOSED |
| SLB-20261014-3916 | Oct 14 | Primus VAS | Success Rate | 95.0% | 94.1% | 123 | QUEUED | CLOSED |
| SLB-20261014-3915 | Oct 14 | 9Mobile | Success Rate | 95.0% | 93.3% | 143 | QUEUED | CLOSED |
| SLB-20261014-3914 | Oct 14 | Glo | Success Rate | 95.0% | 94.0% | 126 | QUEUED | CLOSED |
| SLB-20261014-3913 | Oct 14 | Airtel | Success Rate | 95.0% | 93.7% | 130 | QUEUED | CLOSED |
| SLB-20261014-3912 | Oct 14 | MTN | Success Rate | 95.0% | 94.3% | 115 | QUEUED | CLOSED |
| SLB-20261014-3911 | Oct 14 | Telcos Direct | Success Rate | 95.0% | 93.5% | 142 | QUEUED | CLOSED |
| SLB-20261014-3910 | Oct 14 | Cordis Telcom | Success Rate | 95.0% | 93.3% | 138 | QUEUED | CLOSED |
| SLB-20261014-3909 | Oct 14 | NexBridge | Success Rate | 95.0% | 94.2% | 120 | QUEUED | CLOSED |
| SLB-20261014-3908 | Oct 14 | Primus VAS | Success Rate | 95.0% | 93.9% | 127 | QUEUED | CLOSED |
| SLB-20261014-3907 | Oct 14 | 9Mobile | Success Rate | 95.0% | 93.3% | 143 | QUEUED | CLOSED |
| SLB-20261014-3906 | Oct 14 | Glo | Success Rate | 95.0% | 93.9% | 130 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-17 | 14:11:29 | VAS-1792242686-23BE5365B5D3 | AGGREGATOR | TXN_COMPLETION | 1985.39ms | 400.00ms | Union Bank | NexBridge | MTN |
| 2026-10-17 | 14:11:29 | VAS-1792242686-23BE5365B5D3 | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | Union Bank | NexBridge | MTN |
| 2026-10-17 | 14:11:22 | VAS-1792242682-8FFCF125AA75 | MERCHANT | TXN_COMPLETION | 32.00s | 5.00s | FirstBank | Primus VAS | 9Mobile |
| 2026-10-17 | 14:11:18 | VAS-1792242677-5DE4AB5A0C7E | TELCO | TXN_COMPLETION | 779.90ms | 500.00ms | Union Bank | Telcos Direct | 9Mobile |
| 2026-10-17 | 14:11:12 | VAS-1792242672-8DDC55CD5440 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | MoMo PSB | Telcos Direct | MTN |
| 2026-10-17 | 14:11:09 | VAS-1792242667-C961E4F04C12 | TELCO | TXN_COMPLETION | 1570.46ms | 500.00ms | Access Bank | NexBridge | Glo |
| 2026-10-17 | 14:11:09 | VAS-1792242667-C961E4F04C12 | MERCHANT | TXN_COMPLETION | 29.00s | 5.00s | Access Bank | NexBridge | Glo |
| 2026-10-17 | 14:11:03 | VAS-1792242662-9C9458346FFB | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | Kuda MFB | Telcos Direct | 9Mobile |
| 2026-10-17 | 14:10:57 | VAS-1792242657-172280508CFD | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Kuda MFB | Cordis Telcom | Airtel |
| 2026-10-17 | 14:10:40 | VAS-1792242637-E17B60028DE2 | AGGREGATOR | TXN_COMPLETION | 2480.33ms | 400.00ms | Union Bank | Telcos Direct | Airtel |
| 2026-10-17 | 14:10:40 | VAS-1792242637-E17B60028DE2 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Union Bank | Telcos Direct | Airtel |
| 2026-10-17 | 14:10:33 | VAS-1792242632-A82AFCE25523 | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | Access Bank | Telcos Direct | Glo |
| 2026-10-17 | 14:10:28 | VAS-1792242627-4F3D1CA632C3 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Access Bank | NexBridge | 9Mobile |
| 2026-10-17 | 14:10:23 | VAS-1791027636-4B6B2205DF2D | AGGREGATOR | TXN_COMPLETION | 466.63ms | 400.00ms | Stanbic IBTC | Primus VAS | Airtel |
| 2026-10-17 | 14:10:23 | VAS-1791027636-4B6B2205DF2D | MERCHANT | TXN_COMPLETION | 1214994.00s | 5.00s | Stanbic IBTC | Primus VAS | Airtel |
| 2026-10-17 | 14:10:20 | VAS-1792242618-32DD26B9DE5D | AGGREGATOR | TXN_COMPLETION | 1860.70ms | 400.00ms | Stanbic IBTC | Primus VAS | Airtel |
| 2026-10-17 | 14:10:17 | VAS-1792242613-5B9B7D1C6C82 | TELCO | TXN_COMPLETION | 2275.44ms | 500.00ms | MoMo PSB | Telcos Direct | Airtel |
| 2026-10-17 | 14:10:17 | VAS-1792242613-5B9B7D1C6C82 | AGGREGATOR | TXN_COMPLETION | 2381.50ms | 400.00ms | MoMo PSB | Telcos Direct | Airtel |
| 2026-10-17 | 14:10:17 | VAS-1792242613-5B9B7D1C6C82 | MERCHANT | TXN_COMPLETION | 16.00s | 5.00s | MoMo PSB | Telcos Direct | Airtel |
| 2026-10-17 | 14:10:09 | VAS-1792242608-B84E70718318 | AGGREGATOR | TXN_COMPLETION | 876.18ms | 400.00ms | Palmpay | Cordis Telcom | Glo |