SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261014-3905 | Oct 14 | Airtel | Success Rate | 95.0% | 93.4% | 138 | QUEUED | CLOSED |
| SLB-20261014-3904 | Oct 14 | MTN | Success Rate | 95.0% | 94.4% | 116 | QUEUED | CLOSED |
| SLB-20261014-3903 | Oct 14 | Telcos Direct | Success Rate | 95.0% | 93.6% | 141 | QUEUED | CLOSED |
| SLB-20261014-3902 | Oct 14 | Cordis Telcom | Success Rate | 95.0% | 93.3% | 140 | QUEUED | CLOSED |
| SLB-20261014-3901 | Oct 14 | NexBridge | Success Rate | 95.0% | 93.8% | 130 | QUEUED | CLOSED |
| SLB-20261014-3900 | Oct 14 | Primus VAS | Success Rate | 95.0% | 93.9% | 128 | QUEUED | CLOSED |
| SLB-20261014-3899 | Oct 14 | 9Mobile | Success Rate | 95.0% | 93.2% | 147 | QUEUED | CLOSED |
| SLB-20261014-3898 | Oct 14 | Glo | Success Rate | 95.0% | 93.8% | 134 | QUEUED | CLOSED |
| SLB-20261014-3897 | Oct 14 | Airtel | Success Rate | 95.0% | 93.3% | 142 | QUEUED | CLOSED |
| SLB-20261014-3896 | Oct 14 | MTN | Success Rate | 95.0% | 94.4% | 116 | QUEUED | CLOSED |
| SLB-20261014-3895 | Oct 14 | Telcos Direct | Success Rate | 95.0% | 93.6% | 141 | QUEUED | CLOSED |
| SLB-20261014-3894 | Oct 14 | Cordis Telcom | Success Rate | 95.0% | 93.3% | 142 | QUEUED | CLOSED |
| SLB-20261014-3893 | Oct 14 | NexBridge | Success Rate | 95.0% | 93.8% | 132 | QUEUED | CLOSED |
| SLB-20261014-3892 | Oct 14 | Primus VAS | Success Rate | 95.0% | 94.0% | 128 | QUEUED | CLOSED |
| SLB-20261014-3891 | Oct 14 | 9Mobile | Success Rate | 95.0% | 93.4% | 143 | QUEUED | CLOSED |
| SLB-20261014-3890 | Oct 14 | Glo | Success Rate | 95.0% | 93.7% | 137 | QUEUED | CLOSED |
| SLB-20261014-3889 | Oct 14 | Airtel | Success Rate | 95.0% | 93.5% | 138 | QUEUED | CLOSED |
| SLB-20261014-3888 | Oct 14 | MTN | Success Rate | 95.0% | 94.1% | 125 | QUEUED | CLOSED |
| SLB-20261014-3887 | Oct 14 | Telcos Direct | Success Rate | 95.0% | 93.5% | 146 | QUEUED | CLOSED |
| SLB-20261014-3886 | Oct 14 | Cordis Telcom | Success Rate | 95.0% | 93.5% | 140 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-18 | 07:49:40 | VAS-1792306180-BCD8988C0500 | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | Access Bank | NexBridge | 9Mobile |
| 2026-10-18 | 07:49:27 | VAS-1792306166-02A9D1A5DE91 | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | FirstBank | NexBridge | MTN |
| 2026-10-18 | 07:49:21 | VAS-1792306160-D5F8902DC9BC | AGGREGATOR | TXN_COMPLETION | 769.76ms | 400.00ms | FirstBank | Cordis Telcom | Glo |
| 2026-10-18 | 07:49:21 | VAS-1792306160-D5F8902DC9BC | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | FirstBank | Cordis Telcom | Glo |
| 2026-10-18 | 07:49:11 | VAS-1792306150-1F1D1C492E77 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | MoMo PSB | Telcos Direct | 9Mobile |
| 2026-10-18 | 07:48:43 | VAS-1792306121-5447501F5FA6 | TELCO | TXN_COMPLETION | 1370.12ms | 500.00ms | Access Bank | NexBridge | Airtel |
| 2026-10-18 | 07:48:42 | VAS-1792306121-5447501F5FA6 | MERCHANT | TXN_COMPLETION | 36.00s | 5.00s | Access Bank | NexBridge | Airtel |
| 2026-10-18 | 07:48:31 | VAS-1792306111-9FBE58FEED60 | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | FirstBank | Primus VAS | MTN |
| 2026-10-18 | 07:48:17 | VAS-1792306096-23CEE99D2ECC | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | FirstBank | Cordis Telcom | MTN |
| 2026-10-18 | 07:48:07 | VAS-1792306086-E41D9D1FC5D1 | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | FirstBank | Primus VAS | 9Mobile |
| 2026-10-18 | 07:48:03 | VAS-1792306082-9F8C739100BD | MERCHANT | TXN_COMPLETION | 23.00s | 5.00s | Kuda MFB | NexBridge | 9Mobile |
| 2026-10-18 | 07:47:18 | VAS-1792306037-B98C744274A4 | TELCO | TXN_COMPLETION | 1035.44ms | 500.00ms | Access Bank | Telcos Direct | Glo |
| 2026-10-18 | 07:47:18 | VAS-1792306037-B98C744274A4 | MERCHANT | TXN_COMPLETION | 23.00s | 5.00s | Access Bank | Telcos Direct | Glo |
| 2026-10-18 | 07:47:13 | VAS-1792306032-1D8BBD6207D0 | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | Kuda MFB | Cordis Telcom | Airtel |
| 2026-10-18 | 07:47:08 | VAS-1792306028-7F92CDA945A2 | AGGREGATOR | TXN_COMPLETION | 413.83ms | 400.00ms | MoMo PSB | Telcos Direct | MTN |
| 2026-10-18 | 07:47:08 | VAS-1792306028-7F92CDA945A2 | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | MoMo PSB | Telcos Direct | MTN |
| 2026-10-18 | 07:47:06 | VAS-1792306023-4286C6442EF0 | TELCO | TXN_COMPLETION | 1710.77ms | 500.00ms | GTBank | Primus VAS | Glo |
| 2026-10-18 | 07:47:06 | VAS-1792306023-4286C6442EF0 | AGGREGATOR | TXN_COMPLETION | 1125.28ms | 400.00ms | GTBank | Primus VAS | Glo |
| 2026-10-18 | 07:47:06 | VAS-1792306023-4286C6442EF0 | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | GTBank | Primus VAS | Glo |
| 2026-10-18 | 07:46:59 | VAS-1792306017-3F9D666E2AD7 | TELCO | TXN_COMPLETION | 1529.01ms | 500.00ms | Stanbic IBTC | NexBridge | Airtel |