SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261014-3905 | Oct 14 | Airtel | Success Rate | 95.0% | 93.4% | 138 | QUEUED | CLOSED |
| SLB-20261014-3904 | Oct 14 | MTN | Success Rate | 95.0% | 94.4% | 116 | QUEUED | CLOSED |
| SLB-20261014-3903 | Oct 14 | Telcos Direct | Success Rate | 95.0% | 93.6% | 141 | QUEUED | CLOSED |
| SLB-20261014-3902 | Oct 14 | Cordis Telcom | Success Rate | 95.0% | 93.3% | 140 | QUEUED | CLOSED |
| SLB-20261014-3901 | Oct 14 | NexBridge | Success Rate | 95.0% | 93.8% | 130 | QUEUED | CLOSED |
| SLB-20261014-3900 | Oct 14 | Primus VAS | Success Rate | 95.0% | 93.9% | 128 | QUEUED | CLOSED |
| SLB-20261014-3899 | Oct 14 | 9Mobile | Success Rate | 95.0% | 93.2% | 147 | QUEUED | CLOSED |
| SLB-20261014-3898 | Oct 14 | Glo | Success Rate | 95.0% | 93.8% | 134 | QUEUED | CLOSED |
| SLB-20261014-3897 | Oct 14 | Airtel | Success Rate | 95.0% | 93.3% | 142 | QUEUED | CLOSED |
| SLB-20261014-3896 | Oct 14 | MTN | Success Rate | 95.0% | 94.4% | 116 | QUEUED | CLOSED |
| SLB-20261014-3895 | Oct 14 | Telcos Direct | Success Rate | 95.0% | 93.6% | 141 | QUEUED | CLOSED |
| SLB-20261014-3894 | Oct 14 | Cordis Telcom | Success Rate | 95.0% | 93.3% | 142 | QUEUED | CLOSED |
| SLB-20261014-3893 | Oct 14 | NexBridge | Success Rate | 95.0% | 93.8% | 132 | QUEUED | CLOSED |
| SLB-20261014-3892 | Oct 14 | Primus VAS | Success Rate | 95.0% | 94.0% | 128 | QUEUED | CLOSED |
| SLB-20261014-3891 | Oct 14 | 9Mobile | Success Rate | 95.0% | 93.4% | 143 | QUEUED | CLOSED |
| SLB-20261014-3890 | Oct 14 | Glo | Success Rate | 95.0% | 93.7% | 137 | QUEUED | CLOSED |
| SLB-20261014-3889 | Oct 14 | Airtel | Success Rate | 95.0% | 93.5% | 138 | QUEUED | CLOSED |
| SLB-20261014-3888 | Oct 14 | MTN | Success Rate | 95.0% | 94.1% | 125 | QUEUED | CLOSED |
| SLB-20261014-3887 | Oct 14 | Telcos Direct | Success Rate | 95.0% | 93.5% | 146 | QUEUED | CLOSED |
| SLB-20261014-3886 | Oct 14 | Cordis Telcom | Success Rate | 95.0% | 93.5% | 140 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-17 | 20:54:46 | VAS-1792266885-3004ADC4B4C7 | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | MoMo PSB | Primus VAS | Glo |
| 2026-10-17 | 20:54:38 | VAS-1792266875-BF8BF362E033 | AGGREGATOR | TXN_COMPLETION | 2076.43ms | 400.00ms | Access Bank | Telcos Direct | Airtel |
| 2026-10-17 | 20:54:29 | VAS-1792266866-81D31DA80AB5 | TELCO | TXN_COMPLETION | 1076.54ms | 500.00ms | FirstBank | NexBridge | Airtel |
| 2026-10-17 | 20:54:29 | VAS-1792266866-81D31DA80AB5 | AGGREGATOR | TXN_COMPLETION | 1992.77ms | 400.00ms | FirstBank | NexBridge | Airtel |
| 2026-10-17 | 20:54:16 | VAS-1790886329-6D745951A7D2 | AGGREGATOR | TXN_COMPLETION | 455.71ms | 400.00ms | GTBank | Telcos Direct | Airtel |
| 2026-10-17 | 20:54:16 | VAS-1790886329-6D745951A7D2 | MERCHANT | TXN_COMPLETION | 1380529.00s | 5.00s | GTBank | Telcos Direct | Airtel |
| 2026-10-17 | 20:54:13 | VAS-1792266851-6D683DE2F008 | AGGREGATOR | TXN_COMPLETION | 1532.50ms | 400.00ms | Palmpay | NexBridge | Glo |
| 2026-10-17 | 20:54:13 | VAS-1792266851-6D683DE2F008 | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | Palmpay | NexBridge | Glo |
| 2026-10-17 | 20:54:07 | VAS-1792266846-3EC0FA23F92C | MERCHANT | TXN_COMPLETION | 21.00s | 5.00s | Kuda MFB | Telcos Direct | MTN |
| 2026-10-17 | 20:53:52 | VAS-1791147989-2F73B344FC2C | AGGREGATOR | TXN_COMPLETION | 835.04ms | 400.00ms | GTBank | Primus VAS | 9Mobile |
| 2026-10-17 | 20:53:52 | VAS-1791147989-2F73B344FC2C | MERCHANT | TXN_COMPLETION | 1118847.00s | 5.00s | GTBank | Primus VAS | 9Mobile |
| 2026-10-17 | 20:53:33 | VAS-1792266812-2F551C17B665 | AGGREGATOR | TXN_COMPLETION | 1085.71ms | 400.00ms | Kuda MFB | Cordis Telcom | Glo |
| 2026-10-17 | 20:53:28 | VAS-1792266807-B9A5D350BC2F | TELCO | TXN_COMPLETION | 988.64ms | 500.00ms | FirstBank | Primus VAS | 9Mobile |
| 2026-10-17 | 20:53:17 | VAS-1792266792-FDC83DA7A4D5 | TELCO | TXN_COMPLETION | 1733.99ms | 500.00ms | Palmpay | Telcos Direct | 9Mobile |
| 2026-10-17 | 20:53:17 | VAS-1792266792-FDC83DA7A4D5 | AGGREGATOR | TXN_COMPLETION | 2306.86ms | 400.00ms | Palmpay | Telcos Direct | 9Mobile |
| 2026-10-17 | 20:53:17 | VAS-1792266792-FDC83DA7A4D5 | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | Palmpay | Telcos Direct | 9Mobile |
| 2026-10-17 | 20:53:09 | VAS-1792266787-5182DFCE563B | AGGREGATOR | TXN_COMPLETION | 1918.06ms | 400.00ms | Stanbic IBTC | Telcos Direct | 9Mobile |
| 2026-10-17 | 20:53:04 | VAS-1792266782-65F2B023117D | AGGREGATOR | TXN_COMPLETION | 2069.99ms | 400.00ms | Kuda MFB | Primus VAS | 9Mobile |
| 2026-10-17 | 20:52:59 | VAS-1792266777-3AF4BDD5808E | AGGREGATOR | TXN_COMPLETION | 1787.00ms | 400.00ms | MoMo PSB | Telcos Direct | MTN |
| 2026-10-17 | 20:52:59 | VAS-1792266777-3AF4BDD5808E | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | MoMo PSB | Telcos Direct | MTN |