SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
Loading real-time MNO health...
SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261019-4765 | Oct 19 | Cordis Telcom | Success Rate | 95.0% | 92.2% | 90 | QUEUED | CLOSED |
| SLB-20261019-4764 | Oct 19 | NexBridge | Success Rate | 95.0% | 93.5% | 72 | QUEUED | CLOSED |
| SLB-20261019-4763 | Oct 19 | Primus VAS | Success Rate | 95.0% | 94.2% | 63 | QUEUED | CLOSED |
| SLB-20261019-4762 | Oct 19 | 9Mobile | Success Rate | 95.0% | 92.7% | 80 | QUEUED | CLOSED |
| SLB-20261019-4761 | Oct 19 | Glo | Success Rate | 95.0% | 93.9% | 67 | QUEUED | CLOSED |
| SLB-20261019-4760 | Oct 19 | Airtel | Success Rate | 95.0% | 93.1% | 77 | QUEUED | CLOSED |
| SLB-20261019-4759 | Oct 19 | MTN | Success Rate | 95.0% | 93.8% | 69 | QUEUED | CLOSED |
| SLB-20261019-4758 | Oct 19 | Telcos Direct | Success Rate | 95.0% | 93.5% | 79 | QUEUED | CLOSED |
| SLB-20261019-4757 | Oct 19 | Cordis Telcom | Success Rate | 95.0% | 92.4% | 97 | QUEUED | CLOSED |
| SLB-20261019-4756 | Oct 19 | NexBridge | Success Rate | 95.0% | 93.4% | 82 | QUEUED | CLOSED |
| SLB-20261019-4755 | Oct 19 | Primus VAS | Success Rate | 95.0% | 94.1% | 72 | QUEUED | CLOSED |
| SLB-20261019-4754 | Oct 19 | 9Mobile | Success Rate | 95.0% | 92.6% | 90 | QUEUED | CLOSED |
| SLB-20261019-4753 | Oct 19 | Glo | Success Rate | 95.0% | 93.9% | 75 | QUEUED | CLOSED |
| SLB-20261019-4752 | Oct 19 | Airtel | Success Rate | 95.0% | 93.2% | 85 | QUEUED | CLOSED |
| SLB-20261019-4751 | Oct 19 | MTN | Success Rate | 95.0% | 93.7% | 79 | QUEUED | CLOSED |
| SLB-20261019-4750 | Oct 19 | Telcos Direct | Success Rate | 95.0% | 93.6% | 87 | QUEUED | CLOSED |
| SLB-20261019-4749 | Oct 19 | Cordis Telcom | Success Rate | 95.0% | 92.3% | 108 | QUEUED | CLOSED |
| SLB-20261019-4748 | Oct 19 | NexBridge | Success Rate | 95.0% | 93.5% | 89 | QUEUED | CLOSED |
| SLB-20261019-4747 | Oct 19 | Primus VAS | Success Rate | 95.0% | 93.9% | 83 | QUEUED | CLOSED |
| SLB-20261019-4746 | Oct 19 | 9Mobile | Success Rate | 95.0% | 92.7% | 99 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-18 | 09:24:40 | VAS-1792311878-EB8ED09D1D5A | AGGREGATOR | TXN_COMPLETION | 2342.96ms | 400.00ms | GTBank | NexBridge | Glo |
| 2026-10-18 | 09:24:40 | VAS-1792311878-EB8ED09D1D5A | MERCHANT | TXN_COMPLETION | 13.00s | 5.00s | GTBank | NexBridge | Glo |
| 2026-10-18 | 09:24:31 | VAS-1792311870-23C000BD7D23 | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | FirstBank | NexBridge | MTN |
| 2026-10-18 | 09:24:10 | VAS-1792311848-F21180A05C6C | TELCO | TXN_COMPLETION | 1465.33ms | 500.00ms | Stanbic IBTC | Primus VAS | MTN |
| 2026-10-18 | 09:24:10 | VAS-1792311848-F21180A05C6C | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Stanbic IBTC | Primus VAS | MTN |
| 2026-10-18 | 09:24:04 | VAS-1792311841-921D205C867D | TELCO | TXN_COMPLETION | 2534.92ms | 500.00ms | Access Bank | Primus VAS | MTN |
| 2026-10-18 | 09:24:04 | VAS-1792311841-921D205C867D | AGGREGATOR | TXN_COMPLETION | 401.84ms | 400.00ms | Access Bank | Primus VAS | MTN |
| 2026-10-18 | 09:24:04 | VAS-1792311841-921D205C867D | MERCHANT | TXN_COMPLETION | 14.00s | 5.00s | Access Bank | Primus VAS | MTN |
| 2026-10-18 | 09:23:46 | VAS-1792311826-BF12B8CC5EBA | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | GTBank | Telcos Direct | Glo |
| 2026-10-18 | 09:23:34 | VAS-1792311811-CA5B17FFD488 | TELCO | TXN_COMPLETION | 1777.01ms | 500.00ms | Stanbic IBTC | Cordis Telcom | 9Mobile |
| 2026-10-18 | 09:23:34 | VAS-1792311811-CA5B17FFD488 | AGGREGATOR | TXN_COMPLETION | 992.11ms | 400.00ms | Stanbic IBTC | Cordis Telcom | 9Mobile |
| 2026-10-18 | 09:23:11 | VAS-1791141340-032936655A6E | MERCHANT | TXN_COMPLETION | 1170453.00s | 5.00s | GTBank | NexBridge | Glo |
| 2026-10-18 | 09:23:11 | VAS-1792311789-29048632757F | AGGREGATOR | TXN_COMPLETION | 2109.16ms | 400.00ms | GTBank | Cordis Telcom | 9Mobile |
| 2026-10-18 | 09:23:02 | VAS-1792311781-E4DD0AAD158F | MERCHANT | TXN_COMPLETION | 21.00s | 5.00s | Union Bank | Telcos Direct | MTN |
| 2026-10-18 | 09:22:40 | VAS-1792311759-C76CE80E492C | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | GTBank | Telcos Direct | Airtel |
| 2026-10-18 | 09:22:26 | VAS-1792311744-6BC5A2FFA314 | AGGREGATOR | TXN_COMPLETION | 1765.20ms | 400.00ms | Opay | Cordis Telcom | 9Mobile |
| 2026-10-18 | 09:22:26 | VAS-1792311744-6BC5A2FFA314 | MERCHANT | TXN_COMPLETION | 13.00s | 5.00s | Opay | Cordis Telcom | 9Mobile |
| 2026-10-18 | 09:22:17 | VAS-1792311737-553A3EC44E92 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | FirstBank | Telcos Direct | Airtel |
| 2026-10-18 | 09:22:10 | VAS-1792311730-1B483DFE118A | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | Access Bank | Primus VAS | MTN |
| 2026-10-18 | 09:22:05 | VAS-1792311722-C1FF8874E649 | TELCO | TXN_COMPLETION | 1879.84ms | 500.00ms | FirstBank | NexBridge | 9Mobile |